Support Engineer-SQL/Oracle DBA

 The Role

The SQL Support team will be responsible for delivering SQL Server support for all the customers. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.

Responsibilities:

• Communicate with corporate customers via telephone, email, and other electronic communications regarding problems.
• Analyze problems and develop solutions to meet customer needs; may involve writing custom code.
• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
• Write technical articles and sample programs for Microsoft's knowledge base.

Qualifications, Abilities and Experience should include:

• Strong Relational Database Management System (RDBMS) knowledge and experience. 
• Hands on  experience on SQL/Oracle DBA activities.(At least 3+ yrs)
• Experience on clustering will be an advantage.
• Good knowledge gained from experience in Microsoft® SQL Server versions 2000 and 7.0 is required
• Good understanding of the concepts of Operating Systems is required
• Microsoft Certified Application Developer and/or Microsoft Certified Solution Developer  and/or Microsoft Certified Database Administrator certification
• MCP Certified in at least one of the Microsoft Programming Technologies
• Similar Certifications in other high end RDBMS product will be an advantage
• Experience of at-least 3 years in the technical environment mentioned above is desirable.

Critical Exposure areas;

1) Database experience with good knowledge of internals

2) Operating System Concepts

3) Trouble shooting skills

Reporting to: Team Manager

The position requires working in EVENING / NIGHT SHIFTS and provides VOICE-BASED SUPPORT