Domestic BPO sales

Head Domestic BPO Sales required with exposure to Telecom / BFSI

Key Result Areas:
* Responsible for all sales and business development for the territory
& the business vertical assigned which are
* Client relationship management
* Responsible for driving revenues from the assigned markets across
the entire opportunity management cycle.
* Client delivery assurance: ensure that the projects are executed
according to client expectations within the parameters of the terms of
contract.
* Taking Go-to-market solutions: work closely with the Solutions
Leader to build customized solutions pitches for the target account and
driving the revenues and delivery of these solutions to the account scope.
* Account Planning and Governance: responsible for all Client
Management processes.
* Pricing decisions: responsibility of negotiations of Agreements with
the clients.
* Pre-sales support for new business development
* Responsible for sales with focus on maximizing revenues in a timely,
reliable and consistent basis, accurately forecast annual, quarterly revenue
streams and actively manage all aspects of the sales cycle.
* Implementing sales promotions as a part of brand building/ market
development effort.
* Tracking competitor activities/ providing valuable inputs for fine
tuning the selling/ marketing strategies.

Java Architect

Java Architect

• Review technical specifications from Tech Lead/Business Analysts for feasibility and architectural “fit”
• Divide feature requests into granular tasks and provide task time estimates
• Identify new technologies, components, and development techniques to increase development efficiency
• Utilize source control policies and procedures to maintain the integrity of development efforts
• Determine the appropriate SQL Server technologies and techniques to provide a wide variety of business solutions
• Create efficient, effective, and secure solutions with the technology being utilized for a given project
• Write technical documentation and specifications from requirements/functional specifications
• Follow Corporate IT procedures, policies, standards, appropriate regulatory requirements, and data privacy guidelines
• Adhere to the SDLC for a given project
• Participate in technical reviews and meetings as required
• Resolve escalated technical issues as needed
• Support Lead Developer/Tech lead in troubleshooting issues
• Ensure custom code and interfaces have necessary controls built in to support Stryker IT standards, data privacy, and other regulatory requirements as appropriate
• Required Skill Sets: J2EE skills: EJB, JSP, OOPS, Servlets, Design Patterns in Java, Struts, Hibernate, Spring, JSF/Facelets, Exposure on one of the application server JBoss, XML, HTML, CSS
• Nice to Have: ER diagramming and normalization experience, SQL Server 2005/2008 preferred, Swing Knowledge,.Net,Strong OO design and analytical skills, exposure on atleast 1 defect tracking tool. Strong relational database experience required including ER diagramming and normalization experience; Experience with Subversion or another source control provider and "standard" processes/practices for source control/release management required, Ant exp, JMS with ActiveMQ, Scripting language (JVM based), N-Tier application patterns
• Minimum 6 years professional experience required
• Degree in Computer Science (or equivalent) from recognized university preferred

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.Net Developer (Exp.5+ yrs)

For MNC in Mumbai

 

·         Exposure to HL7 is mandatory custom interface solutions and SQL proficiency are pluses.

·         5+ years of professional experience with knowledge of hospital clinical and  operational procedures. Experience with developing and/or maintaining IT applications in a clinical healthcare setting. Experience with the design/build /conversion/support of HIS systems (such as EMR, ADT, billing, pharmacy, lab). Scripting experience with C#, .Net languages preferred.

·         Healthcare industry background a plus.

·         Excellent written and verbal communication skills, Excellent analytical and problem solving skills and aptitude for learning new technologies and applications.

 

 

Process Trainer-Travel

Required Process Trainer-Travel for a leading BPO based out in Gurgaon

 ESSENTIAL SKILLS / TRAITS:

·         Experience of 1-2 years with Travel programs

·         Excellent Process Knowledge

·         High process/ customer focused orientation

·         Planning/ Organizing/ Prioritizing skills

·         Excellent written & spoken English

·         Excellent presentation skills

·         Leadership skills

·         Interpersonal skills

·         Good coordination skills

·         High aptitude

·         Excellent time management skills

ADMINISTRATIVE RESPONSIBILITY:

·         Design and deliver modules

·         Execute training programmes

·         Identifying and analyzing training needs

·         Developing action plans and monitoring progress of such plans

·         Ensuring attendance and successful graduation of training batches

·         Regular reporting of scores for batches released to floor and up-trainings conducted

·         Coordination with client for updates and various support

 

 

Inside Sales Account Manager

For a leading BPO in Gurgaon

 

Job: Outbound/Inbound Telesales – Voice

Reporting to: Sales Manager

Responsibilities:

v  Dedicated Telesales resource is responsible for managing Medium Business segment customers in a territory

v  Responsible for creating a qualified opportunity pipeline that results in full Target attainment. - Update all the activities in Siebel

v  Sales and Up-selling of software products, Licensing and Anti-Piracy services

v  Provide information to small and medium sized business customers (potential customers) on software products, Licensing and Anti-Piracy services

v  Update knowledge of customers product line and service offerings, current products and technologies

v  Able to identify customer sales which results in generating qualified opportunities and drives customer loyalty

v  Ability to understand customer requirements and communicate solutions on the phone

v  Interact and follow-up with Partner Account Managers & channel partners.

v  Ensure proper escalation procedures.

 

System Admin (Exp. 3 to 6 yrs.)

For MNC in Delhi

 

·         Hands on experience on Sun Cluster, Sun Administration, Sun Storages ( 3510, 6140 etc)

·         Backup Software (Legato)

·         Knowledge on Shell Script writing

·         Experience on DNS,Sendmail

·         Candidate should be Graduate / MCA / MBA with experience in SUN Environment.

·         Sun Certified preferred.

·         Willing to work on 24*7 operations.

·         Interested candidates may send resumes to g.paul@addwiser.biz

 

 

 

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Oracle HRMS Technical Consultant

We are looking for an experienced and motivated professional Oracle Applications developer who will play a key role on our talented technical team assisting with maintaining and enhancing Stryker’s global human resources applications which includes Oracle HR, Benefits, Payroll and HR Self Service.

                  Essential Duties and Responsibilities

ü  Create technical specifications from functional specifications as needed

ü  Implement security features and write secure code in large scale, complex projects

ü  Collaborate and co-work with teammates around the globe

ü  Collaborate with other system teams and vendors to create interface requirements as needed.

ü  Maintain technical documentation as needed

ü  Automate testing and support the team during testing cycles

ü  Provide status reports as needed

ü  Participate in project prioritization process as needed

ü  Provide system support as needed

ü  Design, development and enhancement of Oracle workflows as needed

 

Should have primarily worked on Oracle HRMS modules.

Functional experience on Oracle HRMS will be an added advantage.

ü  SQL PL/SQL, experience required

ü  Unix experience is a plus

ü  Oracle forms and Reports is required.

ü  Oracle HRMS technical experience is required

ü  Oracle Fast Formula experience preferred

ü  Oracle Workflow experience is required

ü  Knowledge of Oracle Application architecture and system administration.

ü  Knowledge of FTP, PGP and Oracle system security

ü  Discoverer and/or OBIEE experience a plus

ITO Sales

Required urgently for an IT Services company , an ITO Sales Mgr / Sr Mgr

* The apt role here on would be a person with an experience of 6 - 8
years max
* He should be well experienced (2 - 4 years) into the ITO sales in
the GOVERNMENT sector.
* The role is based out of Delhi and would report into Leader ITO pan
India.
* He would be accountable for Applications sales where applicable as
well but ITO sales would be the primary responsibility.
* Should have had complete end to end exp in ITO deals.
* An IBM or Wipro or HCL candidate would be apt.

System Analyst/ Developer (Exp.5+ yrs)

For MNC in Mumbai

 

·         Exposure to HL7 is mandatory custom interface solutions and SQL proficiency are pluses.

·         5+ years of professional experience with knowledge of hospital clinical and  operational procedures. Experience with developing and/or maintaining IT applications in a clinical healthcare setting. Experience with the design/build /conversion/support of HIS systems (such as EMR, ADT, billing, pharmacy, lab). Scripting experience with C#, .Net languages preferred.

·         Healthcare industry background a plus.

·         Excellent written and verbal communication skills, Excellent analytical and problem solving skills and aptitude for learning new technologies and applications.

 

 

Quality Executive

Urgently required Quality Executive - Travel for a leading BPO based out of Gurgaon.

Quality Executive

·         Graduate with 1-2 years of experience in quality from a travel process

·         Excellent verbal and written communication skills

·         Feedback delivering skills

·         Call center operational experience

·         Flexible and adaptable approach

·         Team player

·         Demonstrates initiative

·         Should have good interpersonal skills/High aptitude

Roles & Responsibilities:

·         Responsibility for Email/ Chat Quality Assurance on the Operations floor

·         Monitoring Email/ Chat and rendering Quality feedback

·         Maintaining performance scores

·         Identifying training needs and improvement needs in processes, procedures & utilization 

·         Updating Quality Evaluation Sheet, Feedback Forms

·         Focusing on adherence to client defined CTQ's by agents across the floor

·         Preparing reports for Customer Satisfaction Survey, Quality analysis reports etc.

·         Analyzing the Customer Satisfaction data/reports

·         Doing quality checks on various client metrics

·         Assesses skills of newly hired employees after completing of their training

·         Compiling quality dashboards

 

 

Process Trainer - Travel

Require a Process Trainer- Travel for a leading BPO based in Gurgaon

• Experience of 1-2 years with Travel programs
• Excellent Process Knowledge
• High process/ customer focused orientation
• Planning/ Organizing/ Prioritizing skills
• Excellent written & spoken English
• Excellent presentation skills
• Leadership skills
• Interpersonal skills
• Good coordination skills
• High aptitude
• Excellent time management skills

Senior Lead – FileNet (Exp.8+ yrs)

For CMM L5 company in Mumbai

 

·         Sr Lead Requirement ( 8+ Years) , 5yrs mandatory on Filenet Expert in Java, J2EE on Weblogic & Oracle

·         Expert in Design of Workflows on P8

·         Should have experience in mapping business requirements to FileNet P8 features and should be able to design optimized process flows using Process Designer

·         Expert in P8 API’s

·         Should be well conversant with P8 CE, PE and AE API

·         Expert in WAT Framework

·         Should have developed applications which involve heavy customization of WAT framework

·         Expert in BPF Framework

·         Should be in a position to not only configure BPF framerwork but should have experience in making customization to underlying BPF codebase.

·         Knowledge of eForms

·         Familiar with Record Manager, Process Analyzer, Unix.

IT Manager (Exp.8 to 10 yrs.)

For an MNC in Mumbai

Reports to           : IT Head

 

PRIMARY RESPONSIBILITIES/DUTIES –

o   Leading a team of system and network administrators, Dotnet & SharePoint developers and testers and manage team performance metrics & benchmarks to attain higher service levels.

o   Data-centre management, capacity planning for power, network, storage, hardware, system, database and middleware, including inventory management for hardware and software licenses

o   Achieving stringent SLAs through documentation and process based approach.

o   Engaging with various project teams and cross functional units for implementing IT and security policies and procedure in line with ISO27001 including BCP/DR in IT and operations.

o   Participating in budgeting exercise for IT, negotiating with vendor at a techno-commercial level with objective to achieve maximum value with minimum cost

o   Project management, capacity planning, costing, resource planning, risk assessment and administration systems involving different platforms and applications.

o   Technical architecting through effective interaction with business application, database administration and network engineering, functions to implement a SharePoint architecture that utilizes industry best practices to meet corporate objectives.

o   Migrating/developing and maintaining intranet & extranet portals and corporate website, including managing and operating SharePoint servers and databases.

o   Working with development team to designing, develop and maintain internal productivity tools and web services using standard software development methodologies.

o   Analyzing and diagnosing process, performance and technical issues following best practices for defect and version control and being responsible for problem solving, designing, coding and debugging

 

PREREQUISITE SKILLS

o   8 – 10 years of overall experience with 50:50 mix of in IT service delivery and development on .Net and SharePoint platforms.

o   Good knowledge and understanding of hardware, networking, operating system, messaging system, storage & Backup Solutions, Patch Management, Anti-Virus, and Systems Monitoring

o   Very good grasp on Microsoft operating environment and other standards software like Office, Outlook, OCS etc

o   Sound knowledge of WAN and LAN  technologies, including very good understanding of TCP/IP suite of protocols.

o   Hands on experience on latest firewall and VPN technologies,

o   Knowledge of Unix will be of advantage

o   Hands on experience on inventory management for  Hardware and software licenses.

o   Experience of handling 24 X 7 support operations including duty rostering of support personnel and outsourced facilities management (FM) resources.

o   Technical knowledge of current SharePoint software, protocols, and standards.

o   Sound knowledge of integrity and security of SharePoint data in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance and best practices like ITIL and ISO27001.

o   Complete project life cycle experience of developing applications for SharePoint 2003 and SharePoint 2007 including forms services,

o   Techno-functional exposure on SharePoint based site development.

o   Understanding of 3-tier architecture, objected oriented analysis and design,

o   Experience of development of business logic and UI ( WebForms, JavaScript, DHTML/HTML,   XML/XSLT/XSLT)

o   Hands on experience on FrontPage 2003, SharePoint Designer, Visual Studio.NET,

o   Excellent analytical skills to diagnose process, performance and technical issues.

o   Aptitude for critical thinking, problem solving, design, coding and debugging

o   Possess excellent written and verbal communications skills.

o   Ability to work independently and to communicate at all levels within an organization • Assertiveness, interpersonal skills and customer service attitude

o   Proficient in vendor management. Must possess commercial sense and negotiation skills with an eye on cost optimization

o   Always eager to remain up-to-date with latest in the technology advancements and well paced with certifications.

 

Qualification: Graduates in any stream.

The following certifications will be preferred

IT Infrastructure Library (ITIL), Microsoft / Cisco certifications

 

The following certifications will be advantageous :

Certified Information Systems Security Professional  (CISSP), Certified Information Security Manager (CISM)

Manager (Enterprise Marketing)

For Noida based IT Company

·         Will be reporting to the VP (Enterprise) / CEO 

·         Identify potential partners (ISVs, Implementation Partners, Enterprise Product Companies)

·         Building alliances with potential partners

·         Market the solutions to enterprises along with partners

·         Build visibility and awareness for the solutions by representing in trade shows and exhibitions.

·         Competition tracking and analysis

·         Provide inputs for current and future products from feedback received from the market.

·         Act as a leader within the company

·         Min. 5 years with at least 3 years in marketing enterprise products like ERP, SFA, SCM, HRM, CRM etc.

·         Good knowledge of enterprise products. Strong relationships with enterprise product companies and implementation partners.

FileNet System Admin

 

Qualification                     Graduate (any field)

Experience                       6+ years                                    

Technical / Domain Competencies              

·         Expert in installation & configuration of following on Unix, WebLogic, Oracle

·         FileNet P8

·         AE Engines

·         CE Engines

·         PE Engines

·         BPF

·         eForms

·         Record Manager

·         Familiar with Component deployments in Weblogic

·         Familiar with Configuration of LDAP

·         Would be responsible for daily health checks

·         Would be responsible for day to day FileNet performance monitoring

 

 

Inside sales Executive

 Inside Sales Executive for a Leading BPO in Gurgaon

Required Skill Set:

• 2 –3 years sales experience preferably in IT and/or Telesales
• Local language fluency
• Fluent oral and written English
• Organizational, communication, negotiation, and problem solving skills
• College degree – preferably in Business or IT
• Familiarity with issues & challenges related to Small and Medium Businesses.
• Account Management experience preferred
• Experience and understanding of the IT industry preferred

Roles & Responsibilities:

• Responsible for generating Midmarket pipeline of qualified opportunities that will feed the partners
• Responsible for verifying and maintaining data in Siebel
• Able to identify opportunities that meet Client’s financial parameters and customer needs through matching the best fit for customer and implementation with the best fit MS partner
• Able to discuss solutions with a customer relating to a business requirement
• High degree of knowledge of License/Services offerings, with a strong ability to communicate software compliancy messages
• Able to solve problems with customers as a first escalation point
• Achieves Midmarket revenue and customer satisfaction goals

 

 

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Quality Executive-Travel Process

Client: leading BPO in Gurgaon

 

Skills Required:

·         Graduate with 1-2 years of experience in quality from a travel process

·         Feedback delivering skills

·         Call center operational experience

·         Flexible and adaptable approach

·         Team player

·         Demonstrates initiative

·         Should have good interpersonal skills/High aptitude

·         Excellent verbal and written communication skills

 

 

Job Responsibilities:

 

·         Responsibility for Email/ Chat Quality Assurance on the Operations floor

·         Monitoring Email/ Chat and rendering Quality feedback

·         Maintaining performance scores

·         Identifying training needs and improvement needs in processes, procedures & utilization 

·         Updating Quality Evaluation Sheet, Feedback Forms

·         Focusing on adherence to client defined CTQ's by agents across the floor

·         Preparing reports for Customer Satisfaction Survey, Quality analysis reports etc.

·         Analyzing the Customer Satisfaction data/reports

·         Doing quality checks on various client metrics

·         Assesses skills of newly hired employees after completing of their training

·         Compiling quality dashboards

·         Comfortable to work in 24X7 environments

 

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Sr Quality Engineer

For US based fortune 500 Company based out of Gurgaon.

Roles and Responsibilities

Advance Quality: New Product Development Project-

·         To work with NPD projects team with major responsibilities of Risk Analysis, design verification & validation tests, process development, process capability, MSA with the adherence of timeline of project.

·         Work with R&D team for the resolution of customer complaints

·         Process Validation/ PPAP – Audit of new supplier in projects & validation of supplier process.

·         QSIP: Quality system establishment at contract manufacturer end as per ISO 13485/21 CFR 820

Desired Profile

·         3 – 7 years experience

·         Experience with New product development/APQP/PPAP.

·         Exposure of GD&T, SPC tools, MSA, exposure of quality systems, working knowledge of problem solving tools.

·         Good in communication & analytical skills