Team Manager

For on the Leading product based organization based out of Bangalore

The Role

This position is responsible for supervising and enhancing the performance of a team of Support Engineers, including the areas of customer satisfaction, technical expertise, and timeliness of support delivery.

The Team Manager will monitor and enhance the performance of the team in the areas of productivity, customer satisfaction, employee satisfaction and employee development, as well as enhance the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving customer satisfaction, communication skills, and technical ability. 

Responsibilities:

The Team Manager will interact with customers with regards to case progress and handle politically hot or dissatisfied customers. The person will be responsible for achieving a high level of customer satisfaction at both the team and organizational level.

The Team Manager will lead, schedule, coordinate, meetings, and projects relevant to the team and unit; as well as address daily issues that affect support at the team and the unit levels. The person will lead and interact about support issues on a cross-site and/or cross-unit basis, as well as conduct employee performance reviews/evaluations, besides conducting regular career planning sessions with employees. 

Candidates Profile

• At least 2-3 years of experience of leading teams/ managing team performance with strong focus on customer service and having overall experience of 7-14 years in similar industry
• Strong Customer handling skills
• Knowledge of Microsoft technologies or relevant programming languages.
• Advanced communication and problem solving skills
• Should have worked in a global environment
• Knowledge of Quality initiatives such as COPC or Six Sigma would be desirable

Critical Exposure areas:

• Manage & develop a team of Support Engineers to deliver the highest level of customer satisfaction to customers
• Assist teams in training and development as well as technical coaching and mentoring.
• Interact with customers on a regular basis to enhance customer experience
• Drive and implement changes to develop people and take accountability of daily issues that affect service delivery. 
• Manage Metrics and ensure process adherence

Reporting to: Group Manager 

Looking for Female leaders

The position requires working in NIGHT SHIFTS and provides VOICE-BASED SUPPORT

 

Pl revert to s.saloni@addwiser.biz at the earliest for any queries.

 

Financial Market Data Specialist

Job Description:

As a Financial Market Data Specialist, you will be part of a global operations team that provides support, maintenance, and research.  You will interact and build relationships with clients and data vendors, ensuring timely and accurate delivery of market data information. 

Responsibilities:

·         Provide creative and innovative solutions to improve data quality and scope, while reducing operating costs

·         Assist with evaluating new clients requirements and providing recommendations on services or solutions

·         Source, maintain and analyze reference and price data

·         Collaborate with technology departments to develop, enhance, and deliver performance and reliable solutions and platforms

·         Provide knowledge and information on data models and structures for financial instruments

·         Determine and acquire data appropriate to the end user's specifications

·         Coordination and collaboration required with colleagues located throughout the world

·         SLA Management

·         SQL Queries  (Basics and Join) - Mandatory

·         Vendors Management ( Bloomberg, Reuters etc)

 

Requirements: 

−    2 to 7 years of work Experience.

−    Educational Qualification: Graduate in any discipline.

−    Mandatory Experience in (either one of sectors like) Money Markets, Equities, Derivatives, Fixed Income, Corporateactions etc.

−    Strong knowledge of market data vendors products and services is a plus

−    Previous experience with collecting information from multiple sources and requiring attention to detail

−    Time sensitive and demanding user community 

−    Client Focus, Priority setting, Integrity and Trust

−    Strong interpersonal and relationship management skills

−    Strong oral and written communications skills

Kindly share profiles on g.paul1979@gmail.com OR call 9810659881 for quick response.

Senior Java Developer

Requirements:

·         Bachelors or higher degree or equivalent in computer science

·         At least 4+ to 8 years of strong core Java and J2EE programming experience

·         Must have worked in OOPS (Object Oriented Programming) and Multithreading/ Multithreads concepts in projects.

·         Strong on HLD/ LLD (High Level/ Low Level Design).

·         Understanding of Design Patterns (J2EE & GoF), not only on Factory and Singleton (as these are very basic design patterns), but structural/ behavioral as well.

·         Experience in frameworks like Spring, Struts, Web2.0 technologies (GWT/SmartGwt 2.x, ExtJS etc.)

·         Experience of building new applications and working on integration solutions

·         Experience of building large complex applications

·         Contributing at both a design and a development level

·         Database knowledge of Oracle, MS SQL Server

·         Understanding of Design Patterns (J2EE & GoF)

·         Experience of UML, JUnit

Big Plus:

·         Experience of using one of the following application servers: Tomcat, Jboss, WebSphere, WebLogic

·         Experience of using Active MQ, IBM MQ

·         Performance & Tuning of J2EE application

Nice to Have:

·         Experience of programming in Web Services

·         Understanding of SOAP

·         Understanding of SSO, SSL

Kindly share profiles on g.paul1979@gmail.com OR call 9810659881 for quick response.

Java Developer

Requirements:

·         Bachelors or higher degree or equivalent in computer science

·         At least 3 - 5 years of strong core Java and J2EE programming experience

·         Must have worked in OOPS (Object Oriented Programming) and Multithreading/ Multithreads concepts in projects.

·         Strong on HLD/ LLD (High Level/ Low Level Design).

·         Understanding of Design Patterns (J2EE & GoF), not only on Factory and Singleton (as these are very basic design patterns), but structural/ behavioral as well.

·         Experience in frameworks like Spring, Struts, Web2.0 technologies (GWT/SmartGwt 2.x, ExtJS etc.)

·         Experience of building new applications and working on integration solutions

·         Experience of building large complex applications

·         Contributing at both a design and a development level

·         Database knowledge of Oracle, MS SQL Server

·         Understanding of Design Patterns (J2EE & GoF)

·         Experience of UML, JUnit

Big Plus:

·         Experience of using one of the following application servers: Tomcat, Jboss, WebSphere, WebLogic

·         Experience of using Active MQ, IBM MQ

·         Performance & Tuning of J2EE application

Nice to Have:

·         Experience of programming in Web Services

·         Understanding of SOAP

·         Understanding of SSO, SSL

Kindly share profiles on g.paul1979@gmail.com OR call 9810659881 for quick response.

Technical Lead - Java

Requirements:

·         Must be in a lead position/ role for at least 1 year.

·         Must have worked in OOPS (Object Oriented Programming) and Multithreading/ Multithreads concepts in projects.

·         Strong on HLD/ LLD (High Level/ Low Level Design).

·         Understanding of Design Patterns (J2EE & GoF), not only on Factory and Singleton (as these are very basic design patterns), but structural/ behavioral patterns as well.

·         At least 7+ years of core Java programming experience.

·         At least 2+ year of hands on experience in Java, JSP, Servlets and Testing

·         Must have worked with Oracle/MS SQL/ Sybase. Ability to write SQL and scripts to get data in and out of the database.

·         Experience of a page generation/templating technology (JSP, XSLTC)

·         Programming experience in Java, Struts or MVC/MVC2 pattern

·         Bachelors or higher degree or equivalent in computer science

·         Strong experience of business domains worked.

·         Experience in project planning and tracking.

·         Experience in Manual and Automation Testing.

·         Experience in testing on multiple Operating Systems (Unix / Solaris / Linux / Windows)

·         Experience in designing and developing reusable test components.

·         Ability to analyze, design and test new and existing systems and interfaces.

·         Experience in leading, mentoring and technically supporting a test team, while remaining hands on.

·         Web application programming experience including cookies, sessions, request/response

·         Experience in testing client/server applications / web based applications / GUI based applications.

 

BIG PLUS

·         Knowledge of the intricacies of DHTML

·         SSO, SSL, HTTPS

·         Portlet development following JSR 168 specifications

 

NICE TO HAVE

·         Understanding / knowledge of J2EE

·         WebSphere experience.

Senior Java Developer

Requirements:

·         Bachelors or higher degree or equivalent in computer science

·         At least 4 to 8 years of strong Core Java and J2EE programming experience

·         Must have worked in OOPS (Object Oriented Programming) and Multithreading/ Multithreads concepts in projects.

·         Strong on HLD/ LLD (High Level/ Low Level Design).

·         Understanding of Design Patterns (J2EE & GoF), not only on Factory and Singleton (as these are very basic design patterns), but structural/ behavioral as well.

·         Experience in frameworks like Spring, Struts, Web2.0 technologies (GWT/SmartGwt 2.x, ExtJS etc.)

·         Experience of building new applications and working on integration solutions

·         Experience of building large complex applications

·         Contributing at both a design and a development level

·         Database knowledge of Oracle, MS SQL Server

·         Understanding of Design Patterns (J2EE & GoF)

·         Experience of UML, JUnit

Big Plus:

−    Experience of using one of the following application servers: Tomcat, Jboss, WebSphere, WebLogic

−    Experience of using Active MQ, IBM MQ

−    Performance & Tuning of J2EE application

Nice to Have:

−    Experience of programming in Web Services

−    Understanding of SOAP

−    Understanding of SSO, SSL

Kindly share profiles on g.paul1979@gmail.com OR call on 9810659881 for quick response.

TEST LEAD

REQUIRED:

·         At least 7+ years of manual testing experience

·         At least 2 years as a test lead or senior test analyst

·         Must have worked on Payment Systems like SWIFT (Swift Payments/ Swift Messaging) OR ACCORD, ELSE exposure to Capital Market domain like Equities, Derivates, Securities Lending.

·         Must be hands-on in SQL Server database testing.  Must have worked on writing complex SQL queries like joins, orderby, groupby and simple queries like Insert, Update, Select, Delete.

·         Strong experience of business domains worked.

·         Experience in designing and execution of test cases and test strategies

·         Experience in automation testing and scripting.

·         Initial software development experience

BIG PLUS:

·         Knowledge of banking systems

·         Experience in automated testing using tools

NICE TO HAVE:

·         Knowledge of scripting languages, e.g.: PERL, Tcl/Tk

·         Understanding of bug tracking model / tools

·         Understanding of Software Development Life Cycle

·         Understanding of test metrics

·         Experience in testing client/server applications

·         Experience in testing web based applications

·         Experience in testing GUI based applications

·         Knowledge of Windows NT and Unix (preferably Solaris)

·         Knowledge of UML, XML, Java

·         Knowledge of Oracle, MS SQL, Sybase databases

·         Experience in CMM or ISO standards.

Java Architect

Job Description: A technical architect is expected to map high level architectural ambiguity driven by product roadmaps to software designs resulting in highly scalable products that will be implemented with large financial institutions around the world.

 

REQUIRED

Work Experience:

·         Minimum 12 years of IT experience

·         3+ years of experience in architecture and design                                               

Academics:

·         Graduate in any discipline, preferably BE

Technical skills:

·         Core java, JSP, servlets, EJB, Struts / Spring.

·         Should have worked on creating architectures for enterprise wide applications.

·         Should be able to help testing team as well

·         Close co-ordination with the testing team on various environments related issues which needs to be taken care

·         Someone who can envision or have an holistic approach to create or modify a enterprise wide applications

·         Requirements capture and analysis experience

·         Knowledge of large architectures

·         Software design skills through the use of UML

·         Sound understanding of design patterns and their applications

·         Rapid prototyping of technologies predominantly based on the J2EE stack

·         Well versed with RDBMS products

·         Sound knowledge of the software delivery methodologies and supporting tooling

      

Tooling and products:

·         UML design tools such as Rational, Togethersoft etc

·         Application servers - WebLogic, WebSphere, JBoss

·         Database servers - Oracle 9.x, MS SQL 2000 etc

·         Unit testing - JUnit

 

Kindly share profiles on g.paul1979@gmail.com OR call on 9810659881 for quick response.

Testing Team Lead

REQUIRED:

·         At least 7+ years of manual testing experience

·         At least 2 years as a test lead or senior test analyst

·         Must have worked on Payment Systems like SWIFT/ ACCORD ELSE exposure to Capital Market domain like Equities, Derivates, Securities Lending.

·         Must be hands-on in database testing on SQL Server.  Must have worked on writing complex SQL queries like joins, orderby, groupby and simple queries like Insert, Update, Select, Delete.

·         Strong experience of business domains worked.

·         Experience in designing and execution of test cases and test strategies

·         Experience in automation testing and scripting.

·         Initial software development experience

BIG PLUS:

·         Knowledge of banking systems

·         Experience in automated testing using tools

NICE TO HAVE:

·         Knowledge of scripting languages, e.g.: PERL, Tcl/Tk

·         Understanding of bug tracking model / tools

·         Understanding of Software Development Life Cycle

·         Understanding of test metrics

·         Experience in testing client/server applications

·         Experience in testing web based applications

·         Experience in testing GUI based applications

·         Knowledge of Windows NT and Unix (preferably Solaris)

·         Knowledge of UML, XML, Java

·         Knowledge of Oracle, MS SQL, Sybase databases

·         Experience in CMM or ISO standards

GENERAL:

·         Team player

·         Ability to lead a team of test analysts

·         Excellent written and verbal communication skills

·         Ability to work independently

Kindly share profiles on g.paul1979@gmail.com OR call 9810659881 for quick response.

Testing Team Lead

REQUIRED

·         At least 7+ years of Manual testing experience

·         At least 2 years as a test lead or senior test analyst

·         Must have worked on Payment Systems like SWIFT or ACCORD.

·         Must be hands-on in database testing on SQL Server.  Must have worked on writing complex SQL queries like joins, orderby, groupby and simple queries like Insert, Update, Select, Delete.

·         Strong experience of business domains worked.

·         Experience in designing and execution of test cases and test strategies

·         Experience in automation testing and scripting.

·         Initial software development experience

BIG PLUS

·         Knowledge of banking systems

·         Experience in automated testing using tools

NICE TO HAVE

·         Knowledge of scripting languages, e.g.: PERL, Tcl/Tk

·         Understanding of bug tracking model / tools

·         Understanding of Software Development Life Cycle

·         Understanding of test metrics

·         Experience in testing client/server applications

·         Experience in testing web based applications

·         Experience in testing GUI based applications

·         Knowledge of Windows NT and Unix (preferably Solaris)

·         Knowledge of UML, XML, Java

·         Knowledge of Oracle, MS SQL, Sybase databases

·         Experience in CMM or ISO standards

Kindly share profiles on g.paul1979@gmail.com OR call 9810659881 for quick response.

Senior Software Engineer (Java)

REQUIRED:

·         At least 5-8 years of core Java and J2EE programming experience.

·         Must have worked in OOPS (Object Oriented Programming) and Multithreading/ Multithreads in projects.

·         Bachelors or higher degree or equivalent in computer science

·         Strong on HLD/ LLD (High Level/ Low Level Design).

·         Understanding of Design Patterns (J2EE & GoF), not only on Factory and Singleton (as these are very basic design patterns), but others as well.

·         Experience in frameworks like Spring, Struts, Web2.0 technologies (GWT/SmartGwt 2.x, ExtJS etc.)

·         Experience of building new applications and working on integration solutions

·         Experience of building large complex applications

·         Contributing at both a design and a development level

·         Database knowledge of Oracle, MS SQL Server

·         Experience of UML, JUnit

BIG PLUS

·         Experience of using one of the following application servers: Tomcat, Jboss, WebSphere, WebLogic

·         Experience of using Active MQ, IBM MQ

·         Performance & Tuning of J2EE application

NICE TO HAVE

·         Experience of programming in Web Services

·         Understanding of SOAP

·         Understanding of SSO, SSL

Kindly share profiles on g.paul1979@gmail.com OR call 9810659881 for quick response.