Requirements:
− Looking for the good experience in ERP"s AXAPTA (Relevant 3 to 12 years) with at least 3 end to end implementations.
− Hands on experience in Techno Functional/Administration either one of the above mentioned specialty
− Must have worked on any 1 of Modules like: Production/ Manufacturing OR SCM ELSE must have worked on a combination of Trade & Logistics and Finance Module.
The Role:
Offering targeted technical engagements to solve business problems to Microsoft Gold Partners by identifying opportunities and delivering services proactively Organization / Delivery of services such as Technical Webcasts, Presentations, Skills Transfer, Architecture planning/guidance to partners on Microsoft Solutions. Be a point of contact for all proactive technical engagements
Job Description:
· Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft ERP/Axapta.
· Providing technical consultation to Microsoft Gold partners for end to end deploying, planning architectural guidance and best practices laid by Microsoft for Axapta.
· Pre-sales and consulting.
· Responsible for efficiently managing the relationship with the customers and thoroughly documenting their cases.
· Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Technical Leads and escalation resources when appropriate.
· Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
· Working knowledge of pre-release products and take ownership for product improvement in key product areas.
