Partner Technical Consultant - Sharepoint/MOSS 2007

For one of the Top IT companies based out of Bangalore

 

Location               : Bangalore

Experience         : 2.5 – 7.5 years

Responsibilities:

• Offering targeted technical engagements with Microsoft Gold Partners by identifying opportunities and providing services proactively
• Organization/ Delivery of services such as Technical Webcasts, Presentations, Skills Transfer, Orientation and Planning support to partners on Microsoft Solutions
• Offering Partners Support Request Management by establishing supportability guidance and options
• Offering Account Management for support benefits partners receive
• Offering Escalation Management for Account and Support related issues
• Acting as an Information Concierge by proactively offering security bulletin, white papers and other technical resources relevant to partner
• Offering monthly partner feedback, satisfaction and planning meetings to determine how best to support their partners experience
• Build and sustain a relationship with the primary technical contact for the partner and ensure the highest level of satisfaction with respect to services and support programs offered by Microsoft

Candidates Profile:

• 3-4 years of experience in supporting / consulting customer, partners or technical service related roles 
• A good exposure towards Windows SharePoint Services 3.0
• A good exposure towards Office SharePoint Server (MOSS) 2007
• A good exposure towards Office Suites including Groove & InfoPath 2007.
• A good exposure toward Office SharePoint Designer
• Fair Understanding of Migration from SharePoint Portal 2003 to SharePoint Server 2007 (MOSS).
• Fair understanding on Microsoft Platforms like Windows Server 2003 or Windows server 2008 or SQL 2000 or SQL 2005 or SQL 2008 and Active Directory or Active Directory Federation Services or BizTalk or IIS or ISA.
• An understanding on Exchange is a plus.
• Fair understanding of Microsoft virtualization is a plus.
• A good exposure towards Office Project Server 2007 or Microsoft Dynamics CRM 4.0 would be plus.
• SharePoint developer experience would be a plus.
• Exposure to LOB likes SAP, Oracle Financials, SIEBLE  or IBM WebSphere  would be star.
• Current MCSE, MCDBA, MCAD, MCSA or other Microsoft Premier certification(s) in the technologies supported
• Demonstrate passion for MS products and technologies
• Advanced technical problem solving skills
• Experience delivering technical presentations
• Excellent Communication Skills.                                                                                                                                                                      

 

·         Reporting to: Team Manager

 

The position requires working in NIGHT SHIFTS and providing VOICE-BASED SUPPORT

 

 

 

 

Partner Technical Consultant - SMS/SCOM/SCCM

For one of the Top IT companies based out of Bangalore

Responsibilities:

• Offering targeted technical engagements with Microsoft Gold Partners by identifying opportunities and providing services proactively
• Organization/ Delivery of services such as Technical Webcasts, Presentations, Skills Transfer, Orientation and Planning support to partners on Microsoft Solutions
• Offering Partners Support Request Management by establishing supportability guidance and options
• Offering Account Management for support benefits partners receive
• Offering Escalation Management for Account and Support related issues
• Acting as an Information Concierge by proactively offering security bulletin, white papers and other technical resources relevant to partner
• Offering monthly partner feedback, satisfaction and planning meetings to determine how best to support their partners experience
• Build and sustain a relationship with the primary technical contact for the partner and ensure the highest level of satisfaction with respect to services and support programs offered by Microsoft

Candidates Profile:

·         3-4 years of experience in supporting / consulting customer, partners or technical service related roles 

·         A good exposure towards SMS/SCCM/SCOM

·         Current MCSE, MCDBA, MCAD, MCSA or other Microsoft Premier certification(s) in the technologies supported

·         Demonstrate passion for MS products and technologies

·         Advanced technical problem solving skills

·         Experience delivering technical presentations

·         Excellent Communication Skills.              

 

·         Reporting to: Team Manager

 

The position requires working in NIGHT SHIFTS and providing VOICE-BASED SUPPORT

 

 

 

 

Sales Manager

Reporting to      : Regional Manager

Job Specification:-

·         Essential - Graduate , PG with professional qualification (MBA, MFC, CFA etc)

·         Minimum year of experience – 4-7 years of Industry Knowledge. Prior experience in Insurance / Financial Services industry with a good track record in Sales

·         Should be from Insurance Industry Only

·         Good Coordination and Interpersonal Skills

·         Fluent English with good Communication skills

·         Practical exposure of MS Excel and other MS office applications

Job Profile -

·         Responsible for meeting the assigned sales targets for the territory. Assess the market size and share, and sales potential to achieve targets.

·         Ensure timely implementation of all Sales processes

·         Manage, coach and provide guidance to the team of AIP’s and Sr. AIP’s, motivating them to meet business numbers. Monitor each AIP’s daily performance and compare it with the month's objective. Appreciate and reward performers. Provide guidance to under performers.

·         Ensure timely and need based training delivery for over all development of the team. Conduct reviews with AIP’s to build more effective communication, to understand training needs, and to provide insight for the improvement of sales performance.

·         Relationship Management with leaders in the region, through regular communication and problem solving initiatives.

·         Responsible for driving regional and national promo and marketing contests.

Partner Technical Specialist

For a leading BPO based out of Gurgaon

Objectives         

• The position will be responsible for being the point of escalation and technical support to the Inside Sales team to enable next level discussions with customers who have specific queries on business problems that need consultative support to make the right discussion
• The role will be responsible for Issue resolution which translates to revenue realization in the long run
• This role is being created to provide Inside Sales ( and field) with the specialized support for more meaningful discussions that go beyond a sales pitch
• The role is being created largely for support to the Corporate Account space while it may be relevant in the Breadth Premium space as well
• Enable  customers to be successful with Client products and services
• Drive customer loyalty through value-added service
• (too far fetched for realistic goals)

Role and Responsibilities           

• Map business requirements to Product Capability
• liaise with Regional teams
• Assist customers with solving technical queries that will support sales
• Explain detailed technical aspects/solutions to customers and partners
• Help customers identify their issues, needs and requirements
• Solve customer queries, set customer expectation appropriately
• Comply with company set procedures ( SLA)
• Support account’s specific programs
• Support ISR’s to discuss solutions with a customer relating to a business requirement
• Solve problem as a Second escalation point
• Drive higher level of awareness among IS team on technical areas to enhance knowledge
• Manage the entire process of PTS escalation start to end to drive business revenue
• Help in scaling up the CPE Score as well as repeat business.

Required Skill Set

• Probing skills High degree of knowledge of License/Services offerings, with a strong ability to communicate software solutions for the company

• Preferably worked on MS project
• Excellent communications skills, both written and verbal required
• Multi-tasking ability helpful
• Organizational, communication, negotiation, and problem solving skills
• Applicant must be able to work independently and as a team member.
• Should have excellent Domain Knowledge
• High technical competency in computers (hardware, software, network)
• Professional computer certification like BCA, BSC, MSDN (Computers) preferred.
• Aptitude to research and resolve challenging issues faced by customers
• Problem determination skill/ability to reason and deduct
• High stress tolerance
• Result oriented
• Professional work attitude
• Eager and able to learn new concepts
• Drive to solve technical problems
• He/ She should have Business Process Expertise
• Familiarity with issues & challenges related to Large/SME Businesses.
• Handling Large/ Premium Account Management experience preferred
• Experience and understanding of the IT industry preferred

 

 

 

Culture and Communications L&D Lead

For world’s leading IT Company at Bangalore

Work Exp.: 7+ years

 

Key Responsibilities:

 

·         Maintain and manage the culture and communications program requirements, plans, timelines, issues and challenges to support the business.

·         Drive improvement in quality of interaction for customers

·         Ensure personal and team alignment with team principles of engagement and team work

·         Drive performance of L&D specialists monitoring quality of interaction and delivering coaching / learning solutions for language and cross-cultural training

·         Ensure compliance with all data-gathering processes

·         Ensure effective support of business transitions such as new geographies / lines of business

·         Work closely with team managers, stakeholders and business partners to identify and lead CCP requirements; engage with stakeholders and business partners as necessary to communicate project objective and ongoing progress

·         Manage customer relationships with team managers, and solicit and act on feedback from them to exceed customer expectations

·         Monitor and reduce, eliminate or work around any challenges in effectively serving the business and ensuring team effectiveness.

·         Anticipate emerging needs for business groups to exceed internal customer expectations

·         Drive effective implementation of impact metrics for language and intercultural learning and quality assurance

·         Calibrate on quality of interaction with team standards

·         Monitor quality of quality assurance and learning solutions delivered by team members in terms of language and intercultural skills for phone calls, emails, and chat messaging.  

·         Develop quality monitoring plans for lines of business served in line with data on staff performance and consultation with managers

·         Work effectively with leads and team members

·         Keep accurate, up-to-date records.

·         Evaluate team-members’ progress and complete all reporting requirements as needed.

·         Work a 5-day work week with night shifts.

·         Other responsibilities / duties as assigned.  

 

 

Senior Systems Analyst

Job Type              : Permanent

Experience         : 4yrs to 6 yrs

Job Location       : Bangalore

Purpose:                                             

Analyze, design, develop and maintain of IT applications, including documentation and post-implementation customer support                                                               

Principal Accountabilities/Responsibilities:

·         Analyze, design, program, test, document and maintain IT systems or applications  

·         Gather systems requirements from customers (internal and/or external) and ensure users sign-off requirements specification

·         Provide maintenance support to customers (internal and/or external) by investigating and rectifying reported systems shortcomings

·         Analyze requests for enhancements/changes and write amendment/ program specification

·         Update system documentation

·         Perform and manage stages of the SDLC and participates in the systems review with Project Manager

·         Understand the interdependencies of the services (application, system, network and database) and able to pin-point problem areas accurately to improve overall efficiency

·         Design and document system architecture and propose appropriate technologies and tools required to implement systems; and ensure users sign-off design specification

·         Use development tools to develop applications for better productivity

·         Develop test cases, conduct load test and tune the performance of systems to meet SLAs

·         Deploy systems to production and provide post-implementation support

·         Document Users' Guide and Systems Manual                            

·         Conduct briefing and training sessions to users

·         Provide technical guidance to junior colleagues in their work

·         Keep abreast of technological advancement, emerging standards and new software or hardware solutions that may affect decisions on systems building or enhancements

Any other duties as and when assigned

Technical Specific Requirement

·         Experience in .NET Framework: VB.Net/C#, ASP.NET, ADO.NET.XML, Web Services, VSS, SQL Server and should have working experience on Microsoft SharePoint 2007,Infopath and MOSS technologies including web part developments and Customizing templates etc, should have at least worked on 1 or 2 projects using MOSS

·         Should possess good experience developing web application, Web Forms, integrating Calendars and Enterprise Workflows using MOSS (including MOSS 2007)

·         Experience in integrating Enterprise Content Management solution such as Filenet, Documentum etc will be advantageous

·         Experience with BizTalk a plus

·         Possess MCPD on Microsoft .Net/Sharepoint or any other relevant certifications would be advantageous

·         Good interpersonal and communication skills

 

Quality Engineer - QMS

Looking Quality Engg for Highly reputed Product based MNC in Medical domain based out of Gurgaon

 

Role And Responsibilities :-

 

Ø  Will assist in planning and conduct of the Internal audits

·         Internal auditor training plan

·         Audit Planning

·         Audit checklist preparation and control

·         Conduct the Internal Audits

·         Audit results formalization and closer

Ø  Will assist in development of QMS procedures and forms

·         Based on the requirements of ISO13485, ISO14971 and 21 CFR 820 requirements

·         Documents and Records control

Ø  Will support vendor management issues. Related to

·         Quality Management System

·         Vendor Audits

·         Vendors assessment & Management     

·         Vendor partners Training       

Ø  Will work as training co-ordinator for the QMS. Related to

·         Quality Management System

·         Ensure effective closure, by working with auditees to ensure comprehension, development, and execution of corrective/preventive action with regards to any nonconformities cited during audits.

·         Identify areas of opportunity and support continual improvement of the Quality Management System

·         Identify, develop, and report QMS metrics.

Ø  Will work as Management Review co-ordinator for the QMS. Related to

·         Conduct of the MRM

·         MRM Agenda Control

·         MRM records

 

Technical Skill

Primary

·         Understanding of the concepts of 21CFR 820, ISO13485, ISO14971, ISO9001, PPAP, APQP, MSA, SPC, FMEA, Process Capability, Complaint Handling, Supplier assessment & control, Data analysis, Measurement systems, Understanding of Design system and ability to train others in these concepts.

Additional

·         Trained internal auditor on ISO9001/ISO13485/ TS16949.

·         Demonstrated experience in developing quality management systems; design and development of training programs/courses;

·         Demonstrated auditing experience in medical device manufacturing environment.

·         Applied understanding of CGMPs, ISO 9001 & ISO 13485.

·         Demonstrated ability to effectively advocate a strategic quality systems approach and ensure compliance.

·         Demonstrated ability to work effectively with various work groups to assure conformance to regulatory requirements, internal processes, and policies.

·         Demonstrated leadership ability and experience.

·         Demonstrated PC proficiency.

·         Demonstrated organizational and written/verbal communication skills.

·         Demonstrated ability to self-motivate

·         Demonstrated ability to effectively work with others in various coordinate disciplines and on multi-national teams.

 

Education:

• B.Tech/B.E/M.Tech/MS. -  Mechanical Engineering

Ø  Experience: 3-6 years

 

 

 

Sr Technical Writer

For one of the leader in the content technology solutions based out of Delhi

Total Experience – 5 – 10 years

Education-BA (English) preferably, post graduate in English, Mass communication, Journalism, Creative writing etc 

Key Responsibilities-

• Technical Writing/Editing Experience in International Trade or consciousness.
• To re-write and understand the content on Export procedures followed in different countries across the globe. 
• Content could of varied specifications.
• Editing and reviewing the documents as per the need of the company and client.
• Should have good grammatical, spoken and written English command. Basic MS office.
• Detailed understanding Export procedures, Documentation, review content

 

 

Java Developer

Experience Required:

3 years of experience in Java, J2EE,JSP, AJAX, EJB, Springs, Hibernate, Weblogic and Oracle

Position               : System Analyst

Reports to           : Senior Systems Analyst / Manager       

Job Location       : Bangalore

Purpose:                                             

Analyze, design, develop and maintain of IT applications, including documentation and post-implementation customer support                                                               

Principal Accountabilities/Responsibilities:

·         Analyze, design, program, test, document and maintain IT systems or applications          

·         Gather systems requirements from customers (internal and/or external) and ensure users sign-off requirements specification

·         Provide maintenance support to customers (internal and/or external) by investigating and rectifying reported systems shortcomings

·         Analyze requests for enhancements/changes and write amendment/ program specification

·         Update system documentation

·         Perform and manage stages of the SDLC and participates in the systems review with Project Manager

·         Understand the interdependencies of the services (application, system, network and database) and able to pin-point problem areas accurately to improve overall efficiency

·         Design and document system architecture and propose appropriate technologies and tools required to implement systems; and ensure users sign-off design specification

·         Use development tools to develop applications for better productivity

·         Develop test cases, conduct load test and tune the performance of systems to meet SLAs

·         Deploy systems to production and provide post-implementation support

·         Document Users' Guide and Systems Manual                    

·         Conduct briefing and training sessions to users

·         Provide technical guidance to junior colleagues in their work

·         Keep abreast of technological advancement, emerging standards and new software or hardware solutions that may affect decisions on systems building or enhancements

·         Any other duties as and when assigned

Embedded Software Testing Engineer

For Gurgaon base product development MNC in Medical domain

• We are looking for an experienced and motivated professional who is ready to take challenges and work with globally distributed teams to propose and deliver software quality system throughout the company.
• Key Responsibilities include:
• Embedded System Software testing support including planning, formulating and execution.
• Performing debugging, code coverage, code evaluation.
• Must be willing and able to travel to the US
• Participate and or perform Risk Assessment of the Medical Devices.
• Compliance to Quality Management System.

Primary

• Experience writing, debugging, and evaluating code in C and C++
• Experience with operating systems on embedded devices
• Familiarity with video signals and wireless data protocols

Additional

• Experience with static analysis tools, specifically Parasoft
• Experience with LabVIEW software
• Experience with Green Hills Integrity OS
• Experience with 8-bit RISC-based processors
• Familiarity with the IBM Rational Suite (Test Manager, ClearCase, ClearQuest)
• Knowledge of medical device standards, including IEC 62304, ISO 13485, and IEC60601
• Well versed with initiating, reviewing, documenting and approving Engineering Change Orders (ECO’s)
• Hands on knowledge on Agile PLM system.

 

  Experience: 3-6 Years

Bid Manager

For a leading company in IT solutions and BPO services based out of Bangalore..

 

The Role: Bid Manager leads the bid/pursuit process (proposal response) end-to-end & works with the Sales, Delivery, Solution, Practice, Legal, Pricing and other partnering teams to create & deliver winning proposal.

Roles & Responsibilities:

·         Leads Pursuit Process – Opportunity Qualification, Solution Approval and Deal Approval

·         Project Management of all aspects of pursuit from kick-off through Bid Submission

·         Establishes & manages pursuit calendar with key review/ pursuit milestones

·         Formulates the pursuit team by reaching out to respective functions within the organization [Sales, Solutioning, Delivery, Practice, COE, Finance, Legal, RE etc]

·         Runs pursuit strategy along with pursuit team/pursuit leader to establish WIN themes

·         Responsible for Creation, tracking and controlling proposal response document & documents required for review checkpoints

·         Provides vertical specific collateral and case study support

·         Extends Pursuit specific market intelligence to pursuit team from Market intelligence Team  & Content Support from content development team

Preferred Qualification / Experience:

·         BE/BBA/BSc with MBA with experience in IT services with 4 - 14 years experience.

·         Strong domain understanding &  experience working with any of the following industries such as Manufacturing, Retail , Government ,Energy, Banking & Capital Markets, Healthcare, Telecom & Transportation

·         Must have experience in pre-sales or technical support in areas like Apps Development, Apps Maintenance, and Enterprise Services etc & should have worked on Outsourcing deals.

·         Experience in using standard market research tools viz., Google research , Hoovers etc to bring intelligence for an ongoing opportunity

·         Demonstrated track record of successful Bid Management, of large, medium deals.

Skills:

·         Excellent verbal and written communication skills.

·         Strong Analytical & interpersonal skills with Proficiency in MS Office  

·         Self-starter  with ability to define and refine strategy for effective results

·         Assertive personality with enthusiasm to work in a changing, fast-growth environment.

·         Business-savvy individual with proven stakeholder management and people skills.

·         Ability to understand the requirements of the customer and map it to the expertise and skills within the organization