Partner Technical Consultant - Sharepoint

For one of the TOP IT Company based out of Bangalore

Roles and Responsibilities:

·         Offering targeted technical engagements with Gold Partners by identifying opportunities and providing services proactively

·         Organization/ Delivery of services such as Technical Webcasts, Presentations, Skills Transfer, Orientation and Planning support to partners on Microsoft Solutions

·         Offering Partners Support Request Management by establishing supportability guidance and options

·         Offering Account Management for support benefits partners receive

·         Offering Escalation Management for Account and Support related issues

·         Acting as an Information Concierge by proactively offering security bulletin, white papers and other technical resources relevant to partner

·         Offering monthly partner feedback, satisfaction and planning meetings to determine how best to support their partners experience

·         Build and sustain a relationship with the primary technical contact for the partner and ensure the highest level of satisfaction with respect to services and support programs offered

Candidates Profile

·         Hands of Experience of working on MOSS(Microsoft office SharePoint server) 2007-(around 1.5 - 2 years or more)

~        Installation & Deployment/Migration

~        Backup /Restore

~        Knowledge of Search Configuration

~        Authentication & Authorization (User permissions etc)

·         Basic Knowledge of Windows Active Directory

·         Basic Knowledge of IIS 6.0/7.0 Administration

·         Basic Knowledge of SQL Server 2005/2008 Administration

·         Current MCSE, MCDBA, MCAD, MCSA or other Microsoft Premier certification(s) in the technologies supported

·         Demonstrate passion for MS products and technologies

·         Advanced technical problem solving skills

·         Experience delivering technical presentations

·         Excellent Communication Skills. 

·         Total Experience: 2.5 – 9 years                   

Reporting to: Team Manager 

The position requires working in NIGHT SHIFTS and providing VOICE-BASED SUPPORT

 

 

 

Tech Lead - Cognos

Experience      : 8+ Years
Job Location   : Delhi/NCR
Job Summary:

The Technical Lead role is responsible for performing strategic, tactical, and operational analysis of a system and leads the development of the high-level design (HLD) for larger system solutions and/or enhancement projects. This role is a technology expert and acts like a technical subject matter expert, increasing depth in one or more system area or breadth across multiple system areas.
The Technical Lead role may be accountable for the delivery of multiple projects at a time and is typically responsible for managing multiple projects with 5 -10+ developers. The Technical Lead role participates in short and long term systems planning.
Key Responsibility Areas:
Requirements Elicitation, Understanding, Analysis, & Management

·         Understand the project's Vision and requirements, and contribute to the creation of the supplemental requirements, building the high-level technical specifications for a particular platform and/or service solution.

·         Review functional and non-functional requirements for adequacy of completion

Design

·         Responsible for ensuring that the technical design meets business requirements.

·         Scope the projects from a system's perspective, develop high-level implementation plans, lead systems requirements meetings, identify issues, complete gap analysis and scoping, and act as a liaison to subject matter experts as needed.

·         Analyze the system development (analysis, configuration, and testing) of the technology platform for client systems.

·         Complete detailed analysis on service modules and units to ensure consistency with client requirements.

·         Responsible for overall management of the implementation/support of client system modules.

·         Create High-Level Design (HLD)/Integrated System Design that defines the system technically and submit it for review.

·         Review Low-Level Design (LLD)/detailed technical design to ensure adherence to HLD before the start of code development.

Development & Support

·         Assist with the deployment (or migration) of code/new system updates to the production environment.

·         Participate in the problem-solving process, and identify the impact of other groups' activities on systems/technology.

·         Respond to and resolve escalated issues.

·         Plan, execute, communicate, verify, and sign off all stages of the deployment process.

·         Review analysis and tests, providing service specific expertise.

·         Act as a subject matter expert for the service and provide guidance to resolve detailed system-related issues.

Experience:

8 + years of industry experience in Cognos Report Studio 8.2, good understanding of RDBMS concepts and be proficient in SQL, good analytical and problem solving skills, experience in Cognos Framework Manager and with atleast 2 years of experience in leading a team of 5 to 10 members.

 

Associate Consultant/Consultant - Exchange

For one of the TOP IT Company based out of Hyderabad

Job Description:

·         Roles involve ability to design, develop, and deploy solutions that cater to the customer’s requirements. Candidates must be able to understand the customer’s environment and define business requirements.

Design, Vision and Scope, Strategy and Technical Documents:

·         Accountable for maintaining a high degree of solution architecture and design capability with deep technical skills in one or more of the streams mentioned in the Areas of Expertise Section below.

·         Understand customer environment and define business requirements with engagement and practice managers.

·         Develop architectural/functional design document based on existing examples or new requirements.

·         Map product solution and technical information to customer’s context; Conduct informal risk analysis, Create local prototype, or proof of concept, to test solution.

·         Understanding the relevant application development, infrastructure and operations implications of the designed/developed solution.

·         Deliver engagements as an individual contributor, technical subject matter expert or as a team member on small projects.

·         On-going Advice (Knowledge Transfer) to the Customer and Partners.

·         Build knowledge base and gather best practices on technology, products, business processes, and the industry.

·         Prepare documentation as required.

Technical Skills:

Primary Skill

·         Active Directory                               

·         Exchange 2007,2010                       

·         Windows 200x                  

·         Documentation Skills                     

Preferred                        

·         Migration Experience                    

·         Knowledge of Lotus Notes                         

·         Knowledge on Windows Clustering                        

·         Customer Facing Experience                      

·         Knowledge of PKI                           

·         Understanding of WWOfferings - Exchange                        

Education and Professional Qualification Requirements:

·         A bachelor’s degree in Engineering (Preferred).

·         Minimum 3 - 12 years of IT experience (Associate Consultant: 3 – 6 years and Consultant: 6 – 10 years).

·         Have one or more of the following certifications: MCSE, MCSA, MSDBA, MCSD, MCAD, MSF, MOF or CISSP – Current Versions.

·         Highly proficient & solid Customer facing Project experience involving technical consulting, solution design, project envisioning, planning, development and deployment in one of the areas mentioned above.

·         Must have a proven record of delivering technical solutions.

 

 

 

DGM/ GM “Customer Service Delivery” for a pioneer organization in Automobile Domain

Reports to           : CMD

Department       : Customer Relationship Management

Location               : Noida

Responsibilities:

 

·         Should ensure a delightful customer experience across all touch points and maintaining this at a cost of service which is in line with budgets  

·         Manage internal customer expectations, establishing processes, planning and training of people, which will needs working closely with all regional heads to ensure implementation by using innovative methods.

·         Respond to dynamic customer expectations by constantly innovating new ways of service delivery within the limited budget/manpower by enhancing productivity and implementing cost effective solutions.

·         Effective management of vendors where certain service delivery activities are outsourced and constant monitoring to identify outsource able processes.

·         Ensure a standardized service for all customers spread out in all locations by ensuring standardized processes

·         Evaluate financial viability of each Customer interface processes vis-à-vis cost of service

·         Identify key process gaps and ensuring timely closure of the same

·         Create and track annual operating plan for the customer service delivery piece

·         Ensure service assurance audits at all customer touch points through feedbacks to all stake-holders to ensure gaps are bridged

 

Educational Qualification                            : MBA from a reputed college/ university

 

Years of Experience                                       : 10 to 15 years

 

Preferable industry background               : Service Industry - Hospitality or Travel/ Airlines

 

Required Skill Set:

 

·         Must be able to understand dynamic customer behavior, their expectations, and aspirations.

·         High levels of analytical thinking. Must be able to analyze market segments, customer behavior and competition analysis.

·         Excellent interpersonal skills with an inane ability to manage people.

·         Very good team player should be able to work as a team in a matrix organization.

·         Good Patience levels.

 

 

Tele Partner Account Manager/TPAM

Drive relationship with tele-managed ISVs:

• Responsible for tele-management of key ISVs not managed by a PAM.
• Ensure partners are properly supported in selling solutions.
• Drive engagement in Client programs and offerings.
• Drive partner support of GTMs.

 

Execute joint demand generation activities:

• Drive partner participation in appropriate demand generation vehicles Opportunity pipeline.

Drive partner readiness:

• Ensure virtual team of sales agents are equipped to motivate partners.
• Train virtual team of sale agents on new offerings.
• Train virtual team of sale agents on how to “sell” offerings to partners.
• Coordinate and collaborate with appropriate programs team to insure proper engagement of partner in readiness and marketing activities.

Opportunity pipeline (select cases):

• Prospect and identify opportunities ensuring the pipeline is sufficient to ensure quota attainment.
• Review pipeline and coach partner with recommendations to shorten sales cycle on identified opportunities.
• Ensure partners are using pipeline tools to effectively track leads.

Drive partner readiness:

• Drive partner utilization of training activities and resources supporting product launches and GTM campaigns.
• Promote and drive demand generation for all available training events and resources, including the eLearning Center.

Partner development:

• Drive development of, and execution against, a technology adoption plan for each tele-managed ISV.
• Drive adoption of new technologies by partners.
• Develop and deliver value propositions to partners.

• # opportunities mapped with partners
• # opportunities closed with partners
• # partner engagements in programs/offerings
• Growth in partner program participation – target # of renewals
• Increased partner satisfaction
• Number of partner certifications
• % Increase in partner revenue
• 2 –3 years account management experience preferably in IT
• Fluent oral and written English
• Organizational, communication, negotiation, and problem solving skills
• College degree – preferably in Business or IT
• Experience and understanding of the IT industry preferred

 

 

 

Technical Writer

Experience: 2 to 4years                                                                                                                                

Principal Accountabilities/Responsibilities:             

·         Write professional and consistent user documents                                               

·         Review end-user documentation and ensure that it conforms to the company standards & guidelines.                                            

·         Create, review and update technical documentation guidelines and templates to transform them into well written, professional looking manuals

·         Design and develop technical publications, user guides, release notes and online help for the company’s products and services                                               

·         Collaborate with engineers and product managers in determining and obtaining necessary information to write complete operation and technical manuals.

·         Scheduling, facilitating and leading all technical documentation.

·         Coordinating and reviewing technical documentation work performed by outside vendors               

·         Mentor and guide junior technical writers.                                               

·         Keep abreast of the latest  technologies & tools for technical writing

Any other duties as and when assigned    

Experience required:

·         3-5 years experience in writing end-user technical documentation

·         Experience in use of MS Office and other authoring and graphic editing tools like RoboHelp, HTML, Photoshop, MS Visio and Adobe Acrobat is a must.

·         Familiarity with single-sourcing processes preferred

·         Familiarity with programming (SQL, J2EE) and database concepts is an advantage                                                                         

MS CRM Technical Consultant

For One of the TOP IT Company based out of Hyderabad

Job Responsibilities:

The job responsibilities would include both technical and functional consulting, working within a CRM consultancy team and reporting directly to the respective manager. The candidate will be working on MS CRM projects in both a business and technical capacity and will provide advice / mentor junior consultants as well as providing a trouble shooting and technical issue resolution capacity within the team.

The role will include business process engineering, working with clients to define their CRM requirements, architecting solutions, developing the CRM system to meet requirements, estimating delivery and infrastructure consultancy such as installations and performance tuning, including MS stack technologies such as SharePoint, SQL, BizTalk etc. The candidate will be measured on his ability to provide functional and technical leadership, to meet client satisfaction goals

Experience required:

·         6+  Years Plus experience with at least 2 years in MS CRM 4.0/3.0

·         Must be currently involved in an MS CRM 4.0 implementation Strong academic background with a relevant Computing Degree or equivalent

·         Proven background in a consulting or delivery role

·         C#, ASP.NET, SQL Server and SQL Scripting skills with a good development background

·         Nice to Have: Knowledge of Integration technologies and frameworks (WCF etc.)

·         Nice to Have: Experience of add on components such SharePoint, BizTalk and/or other MS stack technologies

·         Experienced in gathering business requirements, with strong analytical skills

Other Skills Required:

·         Strong Communication, written, verbal and Presentation skills

·         ability to take pressure and deliver quality solutions

·         Leadership and teamwork skills

·         Pre sales experience

 

 

 

 

User Interface Developer

For Gurgaon based MNC in Medical domain.

Job Description

The UI Developer will work with various development teams to design and build the user interface aspects of various systems in an agile software development environment.

Key Responsibilities

·         Work closely with other team members and Business Analysts to build storyboards, proof of concept, and prototypes of planned applications.

·         Work with development teams to implement user interfaces using approved and supported technologies.

·         Participate in analyzing use cases with business analysts.

·         Conducts design and code reviews with other developers to ensure UI standards and design standards are met.

·         Work closely with Project Managers and Business Analysts to validate UI designs with customers.

·         Conduct ongoing usability testing and assessment

Qualifications

·         BS in Computer Science or related field.

·         At least 3+ years of experience in designing and building user interfaces for high performance web based applications.

·         Experience in integration is a plus

·         Demonstrated knowledge and experience with Agile development methodology is a plus

·         Demonstrated knowledge of information architecture, site design, and usability principles, issues, and techniques

·         Experience with user interface design of web applications using C#, Asp.Net, CSS 2, CSS3, HTML/DHTML, JavaScript, Silverlight, MS Expressions, and AJAX.

·         Expertise in Graphic Design Tool like Photo Shop and Rational Rose etc.

·         Demonstrates knowledge of at least one programming language, preferably C#.

·         Understanding of web development frameworks like MVC

·         Understands browser specific compatibility issues.

·         A solid understanding of security concepts and strategies and how they relate to the user interface design and implementation.

·         Experience with creating user interface mock-ups using industry standard tools.

·         Excellent communication skills

·         Good time management skills and ability to meet deadlines.

·         Excellent problem solving skills, highly motivated and adaptable.

 

 

 

Support Engineer - Networking

The Role

A Support Professional is responsible for providing quality support for Microsoft Windows Server with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to the customers.

Responsibilities

• Communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in products.
• Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line.  Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
• Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.
• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
• Consistently share best practices with team members.  Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Ability to develop and deliver “in depth” technical training to other engineers.
• Write complex technical articles and sample programs for knowledge base.
• Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.

 

Candidates Profile

Networking

·         Strong Experience in Network Operations.

·         Strong Experience in DNS, DHCP, WINS, TCP/IP, Routing, NLB, SubNeting, Wireless etc.

·         MCSE – Windows 2000 and above

·         3+ years of experience in administering Microsoft® Windows 2000 Server and Windows 2003 Servers.

·         Good English Communication Skills - Spoken and Written (including technical writing)

·         Logical Trouble Shooting and problem solving skills

·         Excellent customer Service skills and effective learning skills

 

 

Support Engineer-SQL/Oracle DBA

 The Role

The SQL Support team will be responsible for delivering SQL Server support for all the customers. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.

Responsibilities:

• Communicate with corporate customers via telephone, email, and other electronic communications regarding problems.
• Analyze problems and develop solutions to meet customer needs; may involve writing custom code.
• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
• Write technical articles and sample programs for Microsoft's knowledge base.

Qualifications, Abilities and Experience should include:

• Strong Relational Database Management System (RDBMS) knowledge and experience. 
• Hands on  experience on SQL/Oracle DBA activities.(At least 3+ yrs)
• Experience on clustering will be an advantage.
• Good knowledge gained from experience in Microsoft® SQL Server versions 2000 and 7.0 is required
• Good understanding of the concepts of Operating Systems is required
• Microsoft Certified Application Developer and/or Microsoft Certified Solution Developer  and/or Microsoft Certified Database Administrator certification
• MCP Certified in at least one of the Microsoft Programming Technologies
• Similar Certifications in other high end RDBMS product will be an advantage
• Experience of at-least 3 years in the technical environment mentioned above is desirable.

Critical Exposure areas;

1) Database experience with good knowledge of internals

2) Operating System Concepts

3) Trouble shooting skills

Reporting to: Team Manager

The position requires working in EVENING / NIGHT SHIFTS and provides VOICE-BASED SUPPORT