Support Engineer (Dev) - Microsoft Dynamics CRM

Job Description

Position               : Support Engineer (Dev) – Microsoft Dynamics CRM

Location               : Bangalore, India

Introduction

Microsoft CRM Dynamics is part of CSS (Customer Support Services) in the commercial space. Microsoft CRM Support is charged with providing technical support for small, medium, and large enterprises which are using the Microsoft CRM and or Microsoft CRM Online.  As the Microsoft CRM Dynamics Support team we focus on Microsoft CRM and Microsoft CRM Online and the supporting stack technologies including Microsoft IIS Server, SQL Server, SQL Reporting Services, Active Directory, Exchange, and Windows Server. It also involves areas like Setup, Performance, Networking, Directory Services, SMS, and Clusters. These specialties require targeted collaboration as needed for issues to be resolved in a timely manner by engineers who have in-depth knowledge of the product area as well as great collaboration skills.

The Role

To provide phone and email based technical support to Global Customers and Partners, while ensuring customer satisfaction with Microsoft Dynamics CRM and other Microsoft products.

RESPONSIBILITIES:

·         The candidate will be providing technical support for the Microsoft Dynamics CRM Support organization, including but not limited to Premier and Professional customer and partners

·         CRM support engineer acts as the primary technical contact, and delivers technical troubleshooting  and problem resolution for Corporate Customers including issues escalated to the highest level of management

·         Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues

·         Collaborates with Technical Leads and escalation resources when appropriate

·         The candidate will provide technical support including product technical training to peers as appropriate

·         Candidate must be able to manage critical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved.

·         Analyze problems by using trace analysis, source code, and other sophisticated debugging tools and develop solutions to meet customer needs; may involve trouble shooting custom code.

Basic Qualifications:

·         Strong knowledge and experience in ASP.NET programming  (areas like C#, ASP.NET, and VB.NET, Jscript.Net 2.0/3.0, Web services, XML, Creating windows Services, registering DLLs etc.).

·         Strong configuration and scripting skills (Customizations would be an important skill, around Workflow and Meta-data driven).

·         Good knowledge and experience in SQL Server.

·         Experience in server-side programming.

·         Basic understanding of Web servers like IIS, with respect to configuration, deployment, etc. is a definite plus.

·         Good understanding of the concepts of Operating Systems and networking is required.

·         Superior Researching, Problem Solving and Troubleshooting Skills - Thinking logically and demonstrating use of available resources Excellent and demonstrated customer service skills

·         Outstanding written and verbal communication.

·         Passion for technology and learning.

·         MCP Certified in at least one of the Microsoft scripting Technologies is an added advantage.

The position requires working in NIGHT SHIFTS and provides VOICE-BASED SUPPORT.

Reporting to      : Team Manager

 

 

Dynamics CRM Technical Support

For one of the leading IT Company Based out of Bangalore

Dynamics CRM Technical Support Professional Profile

Each Support Professional must have at a minimum, the following qualifications prior to handling customer incidents unsupervised:

This person will be responsible for delivering Dynamics CRM Online and Dynamics CRM On-Premise support for all the Global customers and partners.  Their primary focus will be ensuring that all the customers and partners are very satisfied with the effectiveness and efficiency of the support they receive.  Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and partners and resolution of all issues. They will develop a relationship with their technical peers for the solution they support and related technologies in order to ensure improved collaboration and satisfaction in support.

Minimum Qualifications:                                                

·         Excellent demonstrated customer service skills

·         Solid communications skills

·         Strong problem solving skills

·         Technical writing skills

·         Working knowledge of microcomputers and Microsoft technologies

·         Ability to effectively communicate with leaders and executives at our customers and partners regarding technical and business issues.

·         Demonstrated technical competence with Microsoft Windows Server 2003/2008, Internet Information Server (IIS), Microsoft Exchange Server, SQL Server and Microsoft Office applications.

·         Working knowledge of Microsoft® Windows 2003 and 2008 Server; specifically

~                    Internet Information Services (IIS) administration

~                    DNS/Networking

~                    Active Directory administration

·         Ability to work in a fast paced environment

·         Works well in a team environment

·         English proficiency

·         Effective learning skills

·         Passion for Technology

Preferred Qualifications:

·         4 years technical degree or equivalent work experience, plus 4 years’ experience in technical support or MIS in an Enterprise environment.  Ability to properly use all Microsoft tools, including MSSolve, Knowledge Base, Internet and Intranet Resources.

·         Ability to search and understand KB articles to efficiently troubleshoot customer issues.

·         Excellent demonstrated organizational, time management, project management, and negotiation skills.

·         MCP Certified in at least one of the Windows® Server Operating Systems and one of the following: SQL Server, IIS, or SharePoint.

·         Microsoft Certified System Engineer certificate

Technology Specific Skill Requirements:

To be successful working with Dynamics CRM, there are a number of specific technologies in which engineer must have a working knowledge, requiring a hybrid between an administrative and developer profile.

SQL

Candidate must have a good understanding of SQL development activities in addition to SQL administration.  Candidate must be familiar with SQL Connectivity (ports, setting up ODBC connections), TSQL (SELECT statements to retrieve data from a database), SQL Server Management Studio for administrative tasks (such as Backup/Restore, changing processor affinity, changing RAM allocation, browsing tables/views, configuring security, etc).  Experience with SQL Server Profiler is a plus.

Active Directory

Candidate needs to know how to setup/install active directory (dcpromo), join client machines to the domain, troubleshoot issues with joining client machines to the domain (connectivity between the client and domain, DNS name resolution, etc.), understand how to setup a Group Policy Object within Active Directory, as well as understanding how to determine if Group Policies are being applied to a computer or user.  They should have a good understanding of Active Directory related tools, such as dcpromo, gpupdate, gpresult, resultant set of policies, adsiedit, and ldp.exe.  The candidate should also have a good understanding of authentication, including an understanding of Kerberos, Service Principal Names, time synchronization, and the effects of logging out of a machine and back into the machine (renewal of Kerberos tickets).

Candidate should also have a good understanding of Active Directory administration and organization (forests, domains, trusts, sites, and replication).

Internet Information Services (IIS)

Candidate needs to have a working knowledge in IIS, including how to setup a website, host multiple websites on a single IIS server, manage site permissions, and configure bindings on the site.  In addition, candidates must be able to distinguish between IIS authentication methods (Anonymous, Windows Integrated, etc) and understand how each authentication method works.  Candidates must be familiar with configuring Service Principal Names for Kerberos authentication with IIS.  Candidates must possess the ability to analyze IIS logs to troubleshoot issues, as well as to troubleshoot client connectivity/rendering issues (400, 401, 404, and 500 response codes from IIS).

Networking/DNS

Candidate must have good conceptual knowledge around networking technologies (TCP/IP) and DNS.  Candidate should be able to explain DNS concepts, setup, and configuration (Forwarders, forward/reverse lookup zones, record types).  They should understand how to troubleshoot networking-related issues, and understand the use of networking tools such as ping, tracert, nslookup, and telnet.  Ability to capture network traces and analyze results is preferred.

Troubleshooting

Candidate must possess outstanding troubleshooting skills to assist in troubleshooting complex abstract situations.  Outstanding reason and logic are instrumental in a candidate being successful in this role.  A candidate with good skills in this area will be able to quickly isolate an issue, eliminating possibilities in an efficient manner.

This position requires working in Night Shift & provide Voice Support to the Global Clients

 

Interested candidates pls send across your updated CV to s.saloni@addwiser.biz

 

 

 

Dynamics CRM Technical Support

For one of the leading IT Company Based out of Bangalore

Dynamics CRM Technical Support Professional Profile

Each Support Professional must have at a minimum, the following qualifications prior to handling customer incidents unsupervised:

This person will be responsible for delivering Dynamics CRM Online and Dynamics CRM On-Premise support for all the Global customers and partners.  Their primary focus will be ensuring that all the customers and partners are very satisfied with the effectiveness and efficiency of the support they receive.  Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and partners and resolution of all issues. They will develop a relationship with their technical peers for the solution they support and related technologies in order to ensure improved collaboration and satisfaction in support.

Minimum Qualifications:                                                

·         Excellent demonstrated customer service skills

·         Solid communications skills

·         Strong problem solving skills

·         Technical writing skills

·         Working knowledge of microcomputers and Microsoft technologies

·         Ability to effectively communicate with leaders and executives at our customers and partners regarding technical and business issues.

·         Demonstrated technical competence with Microsoft Windows Server 2003/2008, Internet Information Server (IIS), Microsoft Exchange Server, SQL Server and Microsoft Office applications.

·         Working knowledge of Microsoft® Windows 2003 and 2008 Server; specifically

~        Internet Information Services (IIS) administration

~        DNS/Networking

~        Active Directory administration

·         Ability to work in a fast paced environment

·         Works well in a team environment

·         English proficiency

·         Effective learning skills

·         Passion for Technology

Preferred Qualifications:

·         4 years technical degree or equivalent work experience, plus 4 years’ experience in technical support or MIS in an Enterprise environment.  Ability to properly use all Microsoft tools, including MSSolve, Knowledge Base, Internet and Intranet Resources.

·         Ability to search and understand KB articles to efficiently troubleshoot customer issues.

·         Excellent demonstrated organizational, time management, project management, and negotiation skills.

·         MCP Certified in at least one of the Windows® Server Operating Systems and one of the following: SQL Server, IIS, or SharePoint.

·         Microsoft Certified System Engineer certificate

Technology Specific Skill Requirements:

To be successful working with Dynamics CRM, there are a number of specific technologies in which engineer must have a working knowledge, requiring a hybrid between an administrative and developer profile.

SQL

Candidate must have a good understanding of SQL development activities in addition to SQL administration.  Candidate must be familiar with SQL Connectivity (ports, setting up ODBC connections), TSQL (SELECT statements to retrieve data from a database), SQL Server Management Studio for administrative tasks (such as Backup/Restore, changing processor affinity, changing RAM allocation, browsing tables/views, configuring security, etc).  Experience with SQL Server Profiler is a plus.

Active Directory

Candidate needs to know how to setup/install active directory (dcpromo), join client machines to the domain, troubleshoot issues with joining client machines to the domain (connectivity between the client and domain, DNS name resolution, etc.), understand how to setup a Group Policy Object within Active Directory, as well as understanding how to determine if Group Policies are being applied to a computer or user.  They should have a good understanding of Active Directory related tools, such as dcpromo, gpupdate, gpresult, resultant set of policies, adsiedit, and ldp.exe.  The candidate should also have a good understanding of authentication, including an understanding of Kerberos, Service Principal Names, time synchronization, and the effects of logging out of a machine and back into the machine (renewal of Kerberos tickets).

Candidate should also have a good understanding of Active Directory administration and organization (forests, domains, trusts, sites, and replication).

Internet Information Services (IIS)

Candidate needs to have a working knowledge in IIS, including how to setup a website, host multiple websites on a single IIS server, manage site permissions, and configure bindings on the site.  In addition, candidates must be able to distinguish between IIS authentication methods (Anonymous, Windows Integrated, etc) and understand how each authentication method works.  Candidates must be familiar with configuring Service Principal Names for Kerberos authentication with IIS.  Candidates must possess the ability to analyze IIS logs to troubleshoot issues, as well as to troubleshoot client connectivity/rendering issues (400, 401, 404, and 500 response codes from IIS).

Networking/DNS

Candidate must have good conceptual knowledge around networking technologies (TCP/IP) and DNS.  Candidate should be able to explain DNS concepts, setup, and configuration (Forwarders, forward/reverse lookup zones, record types).  They should understand how to troubleshoot networking-related issues, and understand the use of networking tools such as ping, tracert, nslookup, and telnet.  Ability to capture network traces and analyze results is preferred.

Troubleshooting

Candidate must possess outstanding troubleshooting skills to assist in troubleshooting complex abstract situations.  Outstanding reason and logic are instrumental in a candidate being successful in this role.  A candidate with good skills in this area will be able to quickly isolate an issue, eliminating possibilities in an efficient manner.

This position requires working in Night Shift & provide Voice Support to the Global Clients

 

 

 

 

Embedded Software Manager

 

Role:

In this role, you'll manage and expand a world class team of engineers building products in smart control, audio and video segments for use inside home.

 

Description:

As a manager, will manage a team of passionate engineers building  acclaimed products. Plan, lead, assign, supervise and control activities related to product design, primarily software and firmware. The ideal applicant will have a strong track record of managing teams that shipped multiple CE products.

 

Responsibilities:

·         Mentor engineers in design and development processes; communicate with product and project management.

·         Focus on hiring, team building, career path development, staff training, performance management. 

·         Provide focus and direction to the software development team in line with agreed technology and product development strategies. 

·         Review technical requirements, specifications, designs for accuracy and suitability within existing platforms.

 

Requirements:

−    Work Experience: 13 to 18 yrs

−    BE/ME EE/CS with 10+ years of experience in embedded platforms.

−    Expert in C/C++ programming and embedded system development.

−    Expert in writing applications and system integration on embedded Linux.

−    Proven history of defining strategy, team building, and technical leadership.

−    Proven skills in people management, and personal performance management systems.

−    Strong track record technical achievements and building CE products.   

−    Expertise in audio, video codecs, algorithms, peripherals and libraries.

−    Experience with building products using complex SoCs.

−    Experience with developing for web services (XML, JSON, SOAP etc.)

−    Experience standard embedded peripheral devices (USB, I2C, SPI, LVDS, EPROM, E2PROM, NOR/NAND Flash, etc.) 

−    Experience with multimedia standards and interfaces.

−    Experience with networking protocols.

−    Experience in hardware board design, layout etc.  

−    Experienced in working with global teams (Europe, Asia).

 

Mandatory Skills:

−    Strong embedded product experience, preferably CE and Linux background

−    Some/most of the professional experience from a product/technology company (Semicon/ Networking/ CE product companies)

−    Strong academic background (Good Institutions like IIT,IIM or other Tier I, Tier II Colleges (REC, PSG, CIT or others)

−    Relevant people experience, good hiring/mentoring skills and experience in mentoring senior tech folks 

−    Experienced in working with a global team

−    Key tech skills: Embedded Linux, drivers, middleware, Audio/Video technologies, Peripherals, SoCs

−    Passionate about technology/engineering.

 

Kindly share profiles on g.paul@addwiser.biz or call on 098106 59881 for quick response.

SAS Programmer

 

Job Description:

−    The SAS programmer (Jr. / Sr.) hired for this position is expected to work with a multicultural team comprising of data operations, data management /BI reporting and Statisticians  and help the team in their strategic as well as tactical in-house project delivery requirements. This person will also interact (as a team) with Logitech business units spread across geographies to understand their business requirements and address their queries.

−    This is an individual contributor position (hands-on) and offers lot of opportunities for learning and contributing and is critical to the on-going tactical initiatives of the Data Content Group at Logitech. The job demands strong hands-on programming expertise in Base SAS and Macros and involves good amount of reporting and process automation using SAS, SQL and Excel VBA.

Responsibilities:

1.       Understand business requirements and identify data requirements to address specific business questions.

2.       Become a subject/data expert in specific line(s) of business

3.       Be the 'Go-to' person on data management using SAS and also help other team members with knowledge sharing in tool, data and business processes

4.       Access, manage, maintain databases and systems required for efficient reporting and analytical processes

5.       Over a period of time, assume delivery ownership of standard and ad-hoc BI reports and dashboards required for multiple business units

6.       Help build automated processes and algorithms for efficient data access, management, analysis and reporting

7.       Work with BI/Analytics team members and help them prepare data for statistical analyses / data mining

 

Requirements:

Work Experience             : 3-6 years of hands on experience in SAS with max 6 -7 of total work experience

Academic Qualification: Should be B.E. / B.Tech., B.Com., B.Sc., M.Sc. or MCA

Skill Set:

·         3-6 years of strong hands on programming experience in Base SAS/SAS EG, Macros, SAS ETL and SQL in the areas of data access and management (multiple domain experiences preferred)

·         Work experience involving data preparation for analytics teams

·         Hands on experience in handling large volumes of data (GBs and millions of records) and accessing multiple source databases and systems

·         Good understanding of Data Warehousing, ETL Processes and BI reporting concepts

·         Reporting, process automation skills using SAS

·         Decent MS Office skills in Excel and PowerPoint

 

Optional/ Nice to have:

1.       Experience in other SAS tools like DI/BI Studio, E-Miner etc

2.       Exposure to other programming languages like Hadoop, SPSS, VBA / .Net

3.       Dashboard creation using Business Objects or Xcelsius

4.       Understanding of basic statistical concepts and their applications

 

Kindly share profiles on g.paul@addwiser.biz OR call +91 98106 59881 for quick response.