Requirements:
· 3-4+ years of experience in supporting / consulting customer, partners or technical service related roles
· In depth product knowledge on CRM 4.0, 2011 and newer versions of CRM.
· Should have hands-on knowledge on install, deployment, migration/upgrade and integration scenarios with Microsoft and non-Microsoft technologies is desirable on CRM.
· Exposure on Demonstrating the product capabilities functionality on the core out of the box scenarios on sales, marketing and services.
· Ability to understand the customer requirements and translate it back on how the same can be achieved in Dynamics CRM 4.0/2011
· Good understanding on the design and architecture of CRM 4.0/2011
· Customization experience will be an added advantage
· Fair understanding on Microsoft Platforms like Windows Server 2003 or Windows server 2008 or SQL 2000 or SQL 2005 or SQL 2008 and Active Directory or Active Directory Federation Services or BizTalk or IIS or ISA.
· An understanding on Exchange is a plus.
· SharePoint developer experience would be a plus.
· Exposure to LOB likes SAP, Oracle Financials, SIEBLE or IBM WebSphere would be star.
· Current MCSE, MCDBA, MCAD, MCSA or other Microsoft Premier certification(s) in the technologies supported
· Demonstrate passion for MS products and technologies
· Advanced technical problem solving skills
· Experience delivering technical presentations
· Excellent Communication Skills.
Responsibilities:
· Offering targeted technical engagements with Microsoft Gold and Silver Partners by identifying opportunities and providing services proactively
· Organization/ Delivery of services such as Technical Webcasts, Presentations, Skills Transfer, Orientation Advisory guidance and Planning support to partners on Microsoft Solutions
· Offering Partners Support Request Management by providing consultative services.
· Acting as an Information Concierge by proactively offering security bulletin, white papers and other technical resources relevant to partner.
· Build and sustain a relationship with the primary technical contact for the partner and ensure the highest level of satisfaction with respect to services and support programs offered by Microsoft
· Provide best in class Pre-Sales services to partners by requirement gathering, scoping and deliver solutions by demos, POCs, Solution Architecture assistance, etc.
The position requires working in NIGHT SHIFTS and provides VOICE-BASED Consulting
Critical Exposure areas;
· Possess the ability to verbally explain MS Solutions in English to North American Customers/Partner with clarity and precision
· Possess ability to deliver MS solutions in writing via e-mail
· Proactively understanding customer/partner needs and deliver services that enable them to be successful
Kindly write to g.paul1979@gmail.com for details…
