Solution Designer

For a leading company in IT solutions & BPO services based out of Bangalore.

Mandatory Skills

·         Domain Knowledge

·         Client Interaction experience

·         Project/Program/Delivery Management (Requirement Gathering, Estimation (WBS/ FP count/ Usecase point analysis), Resource Plan, Project Plan, Costing)

·         Business Analysis

·         Pre-sales, Sales & Solutions (RFP & RFI)Business Analysis

In Apps Development services –

·         Requirement Gathering, Estimation (WBS/ FP count/ Usecase point analysis), Resource Plan, Project Plan, Costing, Proposal writing, Reviews, DAIR etc…

·         Should have Project Management fundamental skills and CMMI, ISO process exposure

In Apps Maintenance and Outsourcing deals –

·         RFI, Transition Plans, DAIR, Resource Plans, Knowledge on SLAs

·         Nice to have ITIL based Service Delivery exposure

·         Nice to have IT Transformation, Apps Modernization experience

Responsible for developing the solution design, and performing the development of technical costing and pricing for all elements of a Service Line.

·         Develops quality, integrated, cost-effective solution that meets the client’s requirements, including focus on:

-          Solution quality & delivery feasibility

-          Risk mitigation

-          Financials (cost/price as required)

-          Alignment of Client requirements to cost/price models

·         Works with SMEs to engage with other solution design resources as needed to complete required technical deliverables

·         Provides client-facing interface as required and at request of sales team

·         Schedules and obtains Review approvals as required

·         Ensures that solution is developed within the parameters set by the price-to-win

·         Ensures that solution components align with standards and best practices

·         Validates proposal and solution deliverables

Experience

·         Bachelor's degree or equivalent in technical field with 8-12 Years Experience.

·         Must have 3+ years experience in solution design or pre-sales technical support in areas like Apps Development, Apps Maintenance

·         Must have 2+ years in Project management

·         Must be able to work effectively in multiple technical disciplines and work at the business as well as the technical levels.

·         Should have excellent customer and communication and presentation skills

·         Creativity and Innovation

·         Presentation skills

Note: Pre Sales experience preferred

 

 

 

 

Support Engineer - Directory Services

For one of the Top IT services company based out of Bangalore

The Role

·         A Support Professional is responsible for providing quality support for Microsoft Windows Server with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Microsoft customers.

Responsibilities:

·         Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft products.

·         Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line.  Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.

·         Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.

·         Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.

·         Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

·         Consistently share best practices with team members.  Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Ability to develop and deliver “in depth” technical training to other engineers.

·         Write complex technical articles and sample programs for knowledge base.

·         Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.

Candidate Profile

·         Strong Experience in Active Directory Services.

·         Strong Experience in  ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc

·         MCSE – Windows 2000

·         Additional Technology Certifications – Cisco, Novell, Unix, Security etc (Preferred)

·         3+ years of experience in administering Microsoft® Windows 2000 Server and Windows 2003 Servers.

·         Good English Communication Skills - Spoken and Written (including technical writing)

·         Strong Trouble Shooting and problem solving skills

·         Excellent customer Service skills and effective learning skills

Critical Exposure areas & Technical Specifications:

·         Strong Experience in Active Directory Services.

·         Strong Experience in  ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc

·         Trouble shooting and problem solving skills.

 

The position requires working in Night Shifts & providing voice based support

 

 

 

 

 

Support Engineer - Directory Services

For one of the Top IT services company based out of Bangalore

The Role

·         A Support Professional is responsible for providing quality support for Microsoft Windows Server with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Microsoft customers.

Responsibilities:

·         Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft products.

·         Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line.  Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.

·         Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.

·         Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.

·         Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

·         Consistently share best practices with team members.  Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Ability to develop and deliver “in depth” technical training to other engineers.

·         Write complex technical articles and sample programs for knowledge base.

·         Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.

Candidate Profile

·         Strong Experience in Active Directory Services.

·         Strong Experience in  ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc

·         MCSE – Windows 2000

·         Additional Technology Certifications – Cisco, Novell, Unix, Security etc (Preferred)

·         3+ years of experience in administering Microsoft® Windows 2000 Server and Windows 2003 Servers.

·         Good English Communication Skills - Spoken and Written (including technical writing)

·         Strong Trouble Shooting and problem solving skills

·         Excellent customer Service skills and effective learning skills

Critical Exposure areas & Technical Specifications:

·         Strong Experience in Active Directory Services.

·         Strong Experience in  ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc

·         Trouble shooting and problem solving skills.

 

The position requires working in Night Shifts & providing voice based support

 

 

 

 

 

Project Manager

Reports to           : General Manager / Vice-President

Client                    : CMM Level 5 Company

Job Location       : Bangalore

Purpose:                                                                                                                                             

Ensure the delivery of quality business applications for customers

Principal Accountabilities/Responsibilities:

• Communicate, influence, persuade and lead by example, the core values of the company
• Identify needs and set priority for the unit that is congruent with corporate goals
• Lead and manage direct reports towards achievement of common goals
• Coach, develop and counsel subordinates
• Develop strategic and tactical plans to achieve both long term and short term business goals
• Responsible for user management, vendor management as well as delivery of projects within cost, schedule and quality
• Guide staff on project management skills, system analysis and design and programming
• Ensure business applications are designed and built to be robust, secure, reliable, resilient and auditable
• Carry out risk assessment and recommend risk mitigation measures to reduce/eradicate risk exposures
• Lead in the delivery of quality projects within costs and schedule
• Responsible for the overall delivery of business applications that meet the needs of customers (internal and/or external) by leveraging on re-usable modules for speedy and effective development and deployment of business applications
• Ensure project plans and activities are endorsed by the Project Steering Committee and properly executed and tracked till successful implementation
• Adopt QMS and CMMi best practices to ensure quality delivery of projects
• Provides technical and business advice to customers (internal and/or external) in business applications
• Establish and maintain good business relationships with stakeholders to influence and achieve business goals
• Understand the interdependencies of the services (application, system, network and database) and is able to pin-point problem area accurately to improve overall efficiency        
• Envision systems solutions and architecture
• Consistently share information on best practices and technology trends and gives recommendation on best practices for business operations
• Assume full responsibility for viability and quality of system design for all projects
• Direct the conduct of application systems audit and performance review and make recommendations for changes, as necessary                     
• Lead cross-functional  project teams to provide pre-sales and post-implementation support
• Any other duties as and when assigned                                                                                                                                                                                                                

Experience required:

• At least 10+ years experience in systems design and development & project management on Java/J2ee or Dot Net technologies.

 

Support Engineer - Dev Support - User Interface

For one of the TOP IT Company based out of Bangalore

Roles

The Support Engineer - Developer Support acts as the primary technical contact, and delivers advanced technical troubleshooting support and problem resolution for Corporate Customers, including issues escalated to the highest levels of Management. The candidate will provide technical support including product technical training to peers

A Support Engineer primarily works with external developers (Customers) who use Microsoft Technologies (User Interface).

UI Technical Overview:

The User Interface team supports customers using Microsoft managed and unmanaged user interface technologies like Windows Presentation Foundation, Silverlight, and Windows Forms etc.

Responsibilities

·   Troubleshooting external code, identifying and fixing the issue that was reported.

·   Identify, confirm and escalate bugs in Microsoft’s products reported by external developers.

·   Provide appropriate alternate implementations/techniques to help developers workaround a confirmed bug in Microsoft’s products

·   Identify issues that occur frequently and help create a knowledge base article to solve/workaround that issue.

·   Work on advisory issues to contribute directly to customer’s application/code base.

·   Write samples or ‘how to’ prototypes to explain a particular technique/technology or Product.

Qualifications and skills include

·   Must have good working knowledge of C#.  Experience with VC++ and/or VB.NET is a plus.

·   Working knowledge of WPF is required, preferably worked on a WPF project.  Experience with Silverlight or Windows Forms is an advantage and preferable.

·   Good grasp of Windows Internals (specifically memory management, processes threads etc.)

·   Knowledge of GDI, GDI+, Direct3D or user32 API’s are preferred.

·   A candidate needs to have experience using Visual Studio, like debugging applications.

Critical Exposure areas

·         Great troubleshooting skills

·         Good aptitude  to come up with multiple approaches to the problem and use them quickly

·         Ability to learn from an issue/situation and adapt and carry forward the solution to another seemingly unrelated issue.

The position requires working in NIGHT SHIFTS and providing VOICE-BASED SUPPORT

 

 

 

 

Partner Technical Consultant - Sharepoint/MOSS 2007

 

For one of the Top IT companies based out of Bangalore

 

Location               : Bangalore

Experience         : 2.5 – 7.5 years

Responsibilities:

• Offering targeted technical engagements with Microsoft Gold Partners by identifying opportunities and providing services proactively
• Organization/ Delivery of services such as Technical Webcasts, Presentations, Skills Transfer, Orientation and Planning support to partners on Microsoft Solutions
• Offering Partners Support Request Management by establishing supportability guidance and options
• Offering Account Management for support benefits partners receive
• Offering Escalation Management for Account and Support related issues
• Acting as an Information Concierge by proactively offering security bulletin, white papers and other technical resources relevant to partner
• Offering monthly partner feedback, satisfaction and planning meetings to determine how best to support their partners experience
• Build and sustain a relationship with the primary technical contact for the partner and ensure the highest level of satisfaction with respect to services and support programs offered by Microsoft

Candidates Profile:

• 3-4 years of experience in supporting / consulting customer, partners or technical service related roles 
• A good exposure towards Windows SharePoint Services 3.0
• A good exposure towards Office SharePoint Server (MOSS) 2007
• A good exposure towards Office Suites including Groove & InfoPath 2007.
• A good exposure toward Office SharePoint Designer
• Fair Understanding of Migration from SharePoint Portal 2003 to SharePoint Server 2007 (MOSS).
• Fair understanding on Microsoft Platforms like Windows Server 2003 or Windows server 2008 or SQL 2000 or SQL 2005 or SQL 2008 and Active Directory or Active Directory Federation Services or BizTalk or IIS or ISA.
• An understanding on Exchange is a plus.
• Fair understanding of Microsoft virtualization is a plus.
• A good exposure towards Office Project Server 2007 or Microsoft Dynamics CRM 4.0 would be plus.
• SharePoint developer experience would be a plus.
• Exposure to LOB likes SAP, Oracle Financials, SIEBLE  or IBM WebSphere  would be star.
• Current MCSE, MCDBA, MCAD, MCSA or other Microsoft Premier certification(s) in the technologies supported
• Demonstrate passion for MS products and technologies
• Advanced technical problem solving skills
• Experience delivering technical presentations
• Excellent Communication Skills.                                                                                                                                                                      

 

·         Reporting to: Team Manager

 

The position requires working in NIGHT SHIFTS and providing VOICE-BASED SUPPORT

 

 

 

 

Support Engineer

Work Location: Bangalore

Role:

As an Internet Explorer support engineer, the engineer will support technologies including HTML, DHTML, Scripting (Jscript & vbscript), IEAK, GPO, and AJAX (client side). 

Responsibilities:

• To provide technical support to a wide range of customers, from independent developers to large, in-house information technology organizations, who are using Internet Explorer (IE) as a web browser.  They would be using Microsoft tools and technologies such as Network Monitor, Windows Performance Tools, and Visual Studio.  
• Identifying and documenting issues with products and implementing sample code to demonstrate programming techniques or APIs.

Qualifications, Abilities and Experience should include:

• At least a 4 year degree(Engineer or an MCA) with Computer Science as one of the papers
• Familiarity with IE and scripting languages
• Strong knowledge with IEAK
• Strong Knowledge of Security Zones, Content Ratings and Accessibility
• Proficient with Automatic Configuration, Automatic Proxy Detection and Group Policy Objects (GPO).
• Excellent understanding of network communications (TCP/IP, etc.).
• Familiarity with HTML
• Strong troubleshooting skills and knowledge of tools available for troubleshooting
• 2 Years of Windows Administration experience  (Managing enterprise level environments)
• Excellent problem solving , communication and customer handling skills

Desired Skills:

• Familiarity with Visual Studio .NET, .NET base class libraries and COM.
• Strong debugging skills and understanding of HTTP
• In-depth understanding of  Internet Explorer architecture
• Familiarity using C/C++, VB.NET and/or C# .NET

 

This position requires working in EVENING / NIGHT SHIFTS and providing VOICE-BASED SUPPORT

 

Support Engineer - DSC - SDK (NA)

For one of the top IT company based out of Bangalore

The Role:

The Support Engineer - Developer Support acts as the primary technical contact, and delivers advanced technical troubleshooting support and problem resolution for Corporate Customers, including issues escalated to the highest levels of Management. The candidate will provide technical support including product technical training to peers

As a Support Engineer, you will work directly with external developers (customers) who range from small software developers to Fortune 100 corporations.  You will be a member of a dynamic team that solves the most challenging Windows programming problems.  You will work with other engineers to debug, troubleshoot, write code, and create solutions.  You will document solutions and work with product groups to improve Microsoft products.

Responsibilities:

• Efficiently analyze customer problems in supported technologies and develop solutions to meet customer needs.  This will involve debugging, troubleshooting, writing external code, and taking responsibility to see that the issue is fully resolved.
• Troubleshoot and fix crashes and hangs in applications that are developed using any of the Microsoft Technologies.
• Identify, confirm and escalate bugs in Microsoft’s products reported by external developers.
• Provide appropriate alternate implementations/techniques to help developers workaround a confirmed bug in Microsoft’s products
• Identify issues that occur frequently and help create a knowledge base article to solve/workaround that issue.
• Work on advisory issues to contribute directly to customer’s application/code base.
• Write samples or ‘how to’ prototypes to explain a particular technique/technology or Product.
• Communicate effectively with Microsoft’s developer customers via telephone, written correspondence, and electronic services regarding technically complex information.
• Learn technologies and products supported by the team and continually improve personal knowledge and skills.
• Create advanced technical content including Microsoft Knowledge Base articles, samples, whitepapers, and training.

Qualifications, Abilities and Experience should include:

• Must have: VC++/Win32 and OS knowledge.
• Good to have: Exposure to managed code (.Net and C#/VB.NET)
• Experience of at-least 3 years in one of the technical environments mentioned above is desirable.

Critical Exposure areas;

• Great troubleshooting and problem solving skills
• Good imagination to come up with multiple approaches to the problem and use them quickly
• This position has frequent contact with developer customers and Microsoft employees including managers, support professionals, customer account managers, and product development teams.
• This position requires 24x7 on-call availability for critical customer problems as and when needed
• Ability to learn from an issue/situation and adapt and carry forward the solution to another seemingly unrelated issue.
• Solid understanding of the OS fundamentals, Threads & processes and DLLs & Libraries
• Basic idea on developer tools like compilers, linkers, debuggers etc

The position requires working in NIGHT SHIFTS and providing VOICE-BASED SUPPORT

 

Support Engineer

Work Location  : Bangalore

Role

The SQL Support team will be responsible for delivering SQL Server support for all customers. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.

Responsibilities

·         Communicate with corporate customers via telephone, email, and other electronic communications regarding problems.

·         Analyze problems and develop solutions to meet customer needs; may involve writing custom code.

·         Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

·         Write technical articles and sample programs for Microsoft's knowledge base.

Qualifications, Abilities and Experience should Include

·         Strong Relational Database Management System (RDBMS) knowledge and experience. 

·         Hands on experience on SQL DBA activities.(At least 3+ yrs)

·         Experience on clustering will be an advantage.

·         Good knowledge gained from experience in Microsoft® SQL Server versions 2000 and 7.0 is required

·         Good understanding of the concepts of Operating Systems is required

·         Microsoft Certified Application Developer and/or Microsoft Certified Solution Developer  and/or Microsoft Certified Database Administrator certification

·         MCP Certified in at least one of the Microsoft Programming Technologies

·         Similar Certifications in other high end RDBMS product will be an advantage

·         Experience of at-least 3 years in the technical environment mentioned above is desirable.

Critical Exposure areas

·         Database experience with good knowledge of internals

·         Operating System Concepts

·         Trouble shooting skills

This position requires working in EVENING / NIGHT SHIFTS and providing VOICE-BASED SUPPORT

 

 

Support Engineer - DSC - ADSI (NA)

For one of the top IT company based out of Bangalore

Responsibilities:

• Troubleshooting external code, identifying and fixing the issue that was reported.
• Troubleshoot and fix crashes and hangs in applications that are developed using any of the Microsoft technologies.
• Identify, confirm and escalate bugs in Microsoft’s products reported by external developers.
• Provide appropriate alternate implementations/techniques to help developers workaround a confirmed bug in Microsoft’s products
• Identify issues that occur frequently and help create a knowledge base article to solve/workaround that issue.
• Work on advisory issues to contribute directly to customer’s application/code base.
• Write samples or ‘how to’ prototypes to explain a particular technique/technology or Product.

Qualifications, Abilities and Experience should include:

• 3+ years of experience in developing windows applications.
• Must have good working knowledge of VC++.  Experience in C#/VB.NET is a plus.
• Working knowledge of COM/DCOM is required,
• Good grasp of Windows Internals (specifically memory management, processes threads, security etc.)
• Strong in OOPs concepts
• Knowledge of Active Directory, ADSI,WMI, VBScript is preferred.
• Should have experience using Visual Studio for debugging applications
• Excellent verbal and written communications skills
• Ability to work under pressure
• Desired experiences include :
• Experience with software development and/or test
• Knowledge of Active Directory is an added advantage.
• Technical Writing familiarity

Critical Exposure areas;

• Troubleshooting skills

The position requires working in NIGHT SHIFTS and providing VOICE-BASED SUPPORT

 

Channel Account Manager

For one of the leading BPO’s based out of Gurgaon

 

Overview of Role

The Channel Manager will be responsible handling Partners across India and will have overall responsibility for that partner’s revenue delivery, commitment to their Client partnership and satisfaction. He will be responsible for building lasting, productive relationships, based on mutual successes, high levels of expertise and empathy to ensure that the partner views them as a trusted advisor to their business

 

He is expected to proactively contact their partners on a regular basis. Through their relationship building skills they will develop formulized solutions and/or business plans to drive mutual revenue and success in the marketplace.  They will also develop their partner’s competence by directing and connecting them to appropriate programmatic and ‘on-request’ resources available to them. In addition to this the Channel Manager will provide advice and assistance to the partners on general enquiries

 

He will work closely with their Partners to help identify new revenue opportunities and should help them to sell the business value of the product to customers. Critical to the role, therefore, will be the ability to build great internal and external relationships quickly and professionally. He needs to have excellent communication, business acumen and relationship building skills

 

Experience: 4+ years

Key Responsibilities

 

Ø  Focuses on planning and activity in order to drive maximum return from their partner community

Ø  Acts as the primary Client contact for their partners

Ø  Establishes lasting, productive relationships, based on high levels of professionalism, expertise and empathy

Ø  Understands the partner eco system and actively drives partner relationships and opportunities

Ø  Actively contributes towards the improvement of the team and operation

Ø  Accountable for maintaining internal systems/tools to provide consistent and comprehensive information, maintaining a very high standard of accuracy

Ø  Ensures that their product and IT Industry knowledge of partners is up to date and maintains an in depth understanding of the business and core goals

Ø  Participates in Team Meetings, discussions and other activities

Ø  Additional responsibilities & key measurement criteria will be defined by the relevant Regional / Discipline Sales Manager