Marketing Manager/Marketing Product Manager

For a Mobile technology start up company based out of Noida.

Reporting To      : CEO

Experience         : 2 - 5 years

 

The key KRA here would be:                              

·         Experience in selling & marketing of the mobile applications or VAS

·         Define the product strategy and roadmap

·         Deliver MRDs and PRDs with prioritized features and corresponding justification

·         Work with external third parties to assess partnerships and licensing opportunities

·         Run beta and pilot programs with early-stage products and samples

·         Identify potential partners (ISVs, Implementation Partners, Enterprise Product Companies)

·         Building alliances with potential partners

·         Market the solutions to enterprises along with partners

·         Competition tracking and analysis

·         Provide inputs for current and future products from feedback received from the market.

·         Be an expert with respect to the competition

·         Act as a leader within the company

 

Senior/Software Engineer - SDC Developer

For Gurgaon based  fortune 500 Company involved in Medical implants & equipments business

Skill Set

Primary

·         Solid hands-on experience in Winforms, C# with .Net Framework 2.0/3.5, Web Services

·         Hands on experience in developing multi-threaded applications using C# and .Net framework

·         Knowledge of WCF and WPF

·         Experience in writing, debugging Windows Services

·         Knowledge of Remoting

·         Worked on XML, HTML

·         Experience in using development tools like Visual Studio 2005/2008

·         Total exp required: 3 – 6 years

 

Additional

·         Knowledge of .Net third party tools like Nunit, NCover, CruiseControl, FxCop.

·         DICOM and HL7 knowledge would be a plus

·         Knowledge of OOAD, OOPS concepts, Design Patterns and UML.

 

Inside Sales Account Manager-ERP

Role Type : Individual Contributor

Objective Criteria:

1.       Increase Revenue and ERP/CRM revenues from New customers   by fully optimising opportunities generated through Marketing activities.

2.       Ensure a positive CPE experience for all customer calls.

Key Responsibilities:

·         To work with the Prospect to ensure the relevant Client Partner is engaged who can help the Prospect evaluate, purchase and implement the appropriate solution.

·         If there is a Customer Partner Experience (CPE) issue, the team member must endeavour to do all they can to resolve it by working with their Team Leader and Manager, to help the customer and identify the best possible outcome for them and Client.

·                Develop well qualified sales opportunities by working with Prospects and PAM / Partners

·                Increase Dynamics revenue  as a direct result of personal activities

·                Work as part of a virtual team encompassing the Customer and Partner Tele-Business Group (CPT) and the Dynamics community

·                Act as the Dynamics escalation point for the group, assist with their dynamics enquiries

·                Deliver Dynamics related messaging to customers as appropriate

·                Internal selling: evangelise Dynamics capabilities into the CPT sales teams

·                Build relationships and rapport with Prospects/Customers and develop an understanding of the Prospect/customer’s business to establish credibility

·                Organise and plan day effectively to achieve established goals and objectives

·                Probe and explore customer’s opportunities and challenges through effective questioning and active listening; establish needs; propose relevant Client solutions or licensing options to generate interest and creates a solid value proposition

·                Track opportunities through the sales pipeline 

·                Maintain the accuracy and clarity of data entered in the Client Siebel  system

·                Ensure that product, licensing and IT Industry knowledge is up to date and maintain an in depth understanding of the Client business and its core goals. Take responsibility for learning.

Competencies:

·         Creates Winning Relationships

·         Resilience

·         Continuous Improvement

·         Professionalism

Experience Required:

Essential:

·         Great Communication Skills – Articulate and clear.  Ability to have a free flow conversation with to cover all objectives of call.  Skilled enough to maintain a conversation

·         Believes they can succeed.  Confident and Outgoing – Needs to actively participate in meetings, discussions training, etc.

·         Enjoys Problem Solving on a transaction basis

·         Persistence – Needs to be able to keep going regardless

·         Active listener

·         Fearless of rejection

·         Attitude – Positive, Can Do Individual, Self Motivated and Tenacious.  Will to succeed.  Holds both personal and career goals.  Wants to improve.

·         IT industry experience.

·         Understanding of Client products and solutions

·         Commercial Skills – Understanding how a business works.  Decision Makers, Key Influencers. Who influences who?  Understands how a business works

·         Good Organisational Skills – Accurately update Siebel to manage account opportunities.  Capture relevant data to drive knowledge about customer.  Be the guardians of contact data quality Analytical Skills

·         Understanding of the Sales Process

·         Understanding of MS Sales, Siebel  etc.

·         At least 3 year’s sales Experience – Field or Telesales experience around Business Apps.  Understands Business Value

 

 

 

 

TPAM - ISV's

For Gurgaon Based leading BPO:

• Drive relationship with tele-managed ISVs:
• Responsible for tele-management of key ISVs not managed by a PAM.
• Ensure partners are properly supported in selling solutions.
• Drive engagement in Client programs and offerings.
• Drive partner support of GTMs.
• Execute joint demand generation activities:
• Drive partner participation in appropriate demand generation vehicles Opportunity pipeline.
• Drive partner readiness:
• Ensure virtual team of sales agents are equipped to motivate partners.
• Train virtual team of sale agents on new offerings.
• Train virtual team of sale agents on how to “sell” offerings to partners.
• Coordinate and collaborate with appropriate programs team to insure proper engagement of partner in readiness and marketing activities.
• Opportunity pipeline (select cases):
• Prospect and identify opportunities ensuring the pipeline is sufficient to ensure quota attainment.
• Review pipeline and coach partner with recommendations to shorten sales cycle on identified opportunities.
• Ensure partners are using pipeline tools to effectively track leads.
• Drive partner readiness:
• Drive partner utilization of training activities and resources supporting product launches and GTM campaigns.
• Promote and drive demand generation for all available training events and resources, including the eLearning Center.
• Partner development:
• Drive development of, and execution against, a technology adoption plan for each tele-managed ISV.
• Drive adoption of new technologies by partners.
• Develop and deliver value propositions to partners.

• opportunities mapped with partners
• opportunities closed with partners
• partner engagements in programs/offerings
• Increased partner satisfaction
• Number of partner certifications
• % Increase in partner revenue
• Fluent oral and written English
• Organizational, communication, negotiation, and problem solving skills
• Experience required: min 1.5 years

 

SAP PS Consultant

For an MNC in Gurgaon

 

Total experience             :  7 - 15 yrs
Relevant experience     : 2.5 yrs - 4 yrs

Project Location               : Karwar
Base Location                    : Gurgaon

Education                            : BE/ME/MCA / Graduation/ MBA

·         At least 2.5 yrs to 4 yrs relevant experience in SAP PS (Project System).

·         In depth functional knowledge in Project planning, Easy cost planning, BOQ, Project analysis and review,

·         Project execution, Forecast, estimation, Plan and Variance in the project, Project monitoring.

·         Excellent knowledge for process industries, AS-Is study, documentation, blueprint, customization.

·         Ready to travel to any part of India.

·         Must have at least 1 end to end implementation.

·         Excellent in requirement gathering, business blue printing.

·         Preferable to have food processing, Agri, seed processing domain experience.

·         Very good knowledge implementation process.

·         Should have valid passport.

·         Should be willing to join as early as possible.

 

 

 

Torque Resfolio = Resume (+Portfolio). Simple Maths. Great Results

During recession the job market dynamics have experienced a sea change, both from the employer and the jobseeker point of view. Organisations and professionals are adopting new tools and technique to market themselves and to effectuate a clear understanding of “what they are” and “what they are looking for”, therefore, it is critical to the recruitment and career strategy (of the employer and the job seeker respectively) to optimize the use of various tools.

Traditional definitions of “active” and “passive” job seeker too is changing, as professional are symbiotically interconnected combined, with the ever increasing presence of internet, all are more receptive to discuss career & opportunities (quasi-passive or quasi-active)

Similarly, resumes are no more the traditional resumes, they are now a “career portfolio”, reflecting the education, skills, jobs, achievements, interests, and MORE.. The professional recommendation/ testimonials, web profiles, authenticity, peaks..etc.. every key accomplishment a person has aggrandised professionally

To cater to the increasing need of a “career portfolio” (instead of a “resume’) Addwiser torque  brings you ….

                              ResfoliO

 

A resume that will be an effective career portfolio (or call it career progression tool), which makes an employer’s job easier.

·       Resume/CV        : Formatted ~ Effectively worded ~ Rightly highlighted ~ Customized

·       Covering Letter   : To include relevant additional information that cannot be ideally contained in the resume

·       ASCII version     : Resume that can be used effectively on the web

·       1 updation valid for a year (beginning from the date of first delivery).

·       Optional: Projects authentication

·       Educational Institution ranking, accreditation, recognition

·       Analysis at the bottom: Loyalty index

·       Recommendations/ synopsis of LinkedIn, Web profile

                                               

A Resfolio will give your career the much needed spark. For more details of this product contact:

Mr. Shriniwas Rao (09999897567/ E-Mail: s.rao@addwiser.biz)

 

Senior Language Specialist

(For Worlds Leading IT Company)

Work Exp.: 6 to 7 years

Work Location: Bangalore

 

As a Language Specialist : You will monitor quality of service in voice and written customer interaction (primarily with respect to language and intercultural communication) and deliver effective learning solutions for intercultural and language learning needs.

 

Responsibilities:

 

A.      Quality Assurance

-        Monitor quality of technical support in terms of language and intercultural skills for phone calls, emails, and chat messaging. 

-        Assess SE performance accurately and reliably

-        Give high-quality feedback to engineers on their performance in writing and in person

-        Develop quality monitoring plan in line with data on staff performance and consultation with managers.

-        Keep accurate, up-to-date records.

-        Use appropriate assessment tools (training provided where needed).

 

A.       

B.      Coaching

-        Where appropriate identify staff for coaching, which typically takes place one-on-one or with small groups of up to 4 trainees. 

-        Assess needs in conjunction with key stakeholders and performance data, and define objectives and learning plan. 

-        Prepare and deliver high-quality coaching sessions in line with best practices for intercultural and language learning.

-        Evaluate staff progress and complete all reporting requirements as needed.

 

Work (Shift) Timings: 5-day work week with Night Shifts.

Quality Analyst for Technical Program

ROLE     

To ensure continuous improvement through transaction monitoring of emails and chat of employees based on the process & individual needs

REPORTING TO                                                                                

Deputy Manager Quality

ESSENTIAL QUALIFICATION        

Graduate with call centre experience

ESSENTIAL SKILLS / TRAITS       

·         Excellent verbal and written communication skills

·         Feedback delivering skills

·         Call center operational experience

·         Experience of 1-2 years with technical programs

·         Technical bent of mind

·         Flexible and adaptable approach

·         Team player

·         Demonstrates initiative

·         Should have good interpersonal skills

·         High aptitude

KEY RESPONSIBILITY                                    

·         Responsibility for Email/ Chat Quality Assurance on the Operations floor

·         Monitoring Email/ Chat and rendering Quality feedback

·         Maintaining performance scores

·         Identifying training needs and improvement needs in processes, procedures & utilization 

·         Updating Quality Evaluation Sheet, Feedback Forms

·         Focusing on adherence to client defined CTQ's by agents across the floor

·         Preparing reports for Customer Satisfaction Survey, Quality analysis reports etc.

·         Analyzing the Customer Satisfaction data/reports

·         Doing quality checks on various client metrics

·         Assesses skills of newly hired employees after completing of their training

·         Compiling quality dashboards

·         Liasoning with Operations to bring about improvement in process metrics

 

System Analyst (HL7) – Work Exp.4 to 7 years

For MNC in Mumbai

 

·         Exposure to HL7 is mandatory custom interface solutions and SQL proficiency are pluses.

·         5+ years of professional experience with knowledge of hospital clinical and  operational procedures. Experience with developing and/or maintaining IT applications in a clinical healthcare setting. Experience with the design/build /conversion/support of HIS systems (such as EMR, ADT, billing, pharmacy, lab). Scripting experience with C#, .Net languages preferred.

·         Healthcare industry background a plus.

·         Excellent written and verbal communication skills, Excellent analytical and problem solving skills and aptitude for learning new technologies and applications.

 

 

 

Reworked Plans - SH & Vel

Guys...fyr.

Business Analyst/Senior Business Analyst

For Gurgaon based leading BPO:                                                                 

Summary of Position:

Under the direction of the Service Quality Director of Customer Service, the Senior Business Analyst is responsible for financial metrics, reporting and analysis, business reviews, strategy for Customer Service.  Key deliverables and associated duties may include, but not limited to, Business Strategy and planning for new business, development and deployment of operational strategy, process and change, defining and implementing key success metrics for measuring CS business.  Provides business intelligence to groups through analysis of customer data, leads planning & execution of business reviews, manages financial metrics for business.

The candidate will possess the ability to maintain flexibility and openness in a rapidly changing environment.  Proven leadership, project management and problem analysis/resolution skills required.  Ability to work effectively with all levels of internal and external personnel.  Ability to drive for results and solve problems creatively.

Must have excellent communication skills, both verbal and written.  Strong Analytical skills are essential.  Must be skilled with MS desktop apps, including Word, Excel, PowerPoint, Project.  Strong SQL database skills preferred.   Entrepreneurial experience and/or a business degree is very helpful.  Microsoft Technical Certifications and/or a Math or Computer Science degree very helpful.  Proven leadership, project management and problem analysis/resolution skills required.

Position Scope

·         Responsible for managing the planning and execution of responsive, reliable, reporting & analysis strategy.  This includes leading the planning and execution of the Regional Customer Service Emergency Response Plan and crisis management for the call center.

·         This role will define, execute and implement operational reporting, including defining key operational success metrics, leading the planning and execution of business reviews and own developing and completing the operational scorecard.

·         This role will assist with operational decisions based on results of analysis on key business drivers to drive operational efficiencies.

·         This position will be responsible for handling some of the forecasting decisions made for customer service at a regional level.  These staffing decisions and the long term impact of those decisions will have a direct effect on the quality of service our customers receive.  Decision-making will directly impact customers through process design and improvements. Decisions will often have direct and significant impact on cost of service delivery for customer service.

·         This role will be responsible for establishing the strategic direction for the “Mission Control” function and the regional CS Emergency response plan and its' overall integration into the global plan.

·         This role will define the operational business reporting & analysis needs for the region and drive operational efficiency and change based on business analysis.

·         The Senior Business Analyst will have high exposure to Vice Presidents, Directors, Group and Team Managers as well as our vendor partners.  Attendance to regular meetings as well as creating/automating key reports will be necessary for this role.

·         Required broad knowledge of overall company operations, product lifecycle and business practices required.

·         Demonstrated knowledge of service delivery via telephone and electronic media. 

·         Demonstrated knowledge of finance, reporting & analysis. Demonstrated skills in people management, project management, presentation skills, decision-making and strong commitment to excellence in customer service. 

Minimum Requirements:

·         Bachelor degree requires, MBA degree strongly preferred.

·         3-5 years experience in business analysis or finance

·         8-10 years prior management or related customer support experience.

·         Demonstrated knowledge of microcomputers, and a working knowledge of the following Microsoft applications; Excel, Word, Project, Visio, Power Point and SQL Queries.

·         Ability to maintain flexibility and openness in a rapidly changing environment. Proven leadership, project management and problem analysis/resolution skills required.

·         Ability to manage multiple projects and priorities with attention to quality, details and results.

·         Strong leadership skills and demonstrated communication skills- both written and verbal.

·         Customer-focused, team oriented and knowledgeable about call center business.

·         Tenacious in driving issues to closure.

·         Ability to chart and document complex process and systems.

·         Working knowledge of at least one Management framework system such as COPC or ISO 9001:2000.

·         Demonstrable Knowledge of Six Sigma and/or other quality improvement processes preferred.

 

 

Dynamics Pipeline Optimization Specialist

For Gurgaon based leading BPO:

 

Role Type : Individual Contributor

Overview of Role:

The purpose of this role is to maximize Client generated Dynamics sales opportunities and revenue for Client and its partners, whilst increasing Partner and Customer satisfaction.

This is driven through the following key activities;

•              Take ownership of all Partner engaged inbound/outbound opportunities from the Inside Sales Specialists.

•              2 step tracking the Opportunity by engaging directly with the PAM , Partner and Prospect

o   Proof of concept has been established (i.e. 40% in Siebel).

o   Engaging with partner / TPTS / PAM till closure ( 100% in Siebel )

•              Dynamics Pipeline Exception management

•              Win/Loss/Disengaged analysis of Client generated Dynamics Sales Opportunities.

•              Managing data quality of opportunities, accounts & contacts in the appropriate systems.

               

This role will require a high level of expertise to be able to consult on high level strategy, IT strategy and complex solutions selling whilst driving the penetration of licensing, deployment and support contracts.

 

Objective Criteria:

1.       Increase Revenue and ERP/CRM revenues from New customers   by fully optimising opportunities generated through Marketing activities.

2.       Ensure a positive CPE experience for all customer calls.

 

Key Responsibilities:

·         To work with the Prospect to ensure the relevant Client Partner is engaged who can help the Prospect evaluate, purchase and implement the appropriate solution.

·         If there is a Customer Partner Experience (CPE) issue, the team member must endeavour to do all they can to resolve it by working with their Team Leader and Manager, to help the customer and identify the best possible outcome for them and Client.

·         Develop well qualified sales opportunities by working with Prospects and PAM / Partners

·         Increase Dynamics revenue  as a direct result of personal activities

·         Work as part of a virtual team encompassing the Customer and Partner Tele-Business Group (CPT) and the Dynamics community

·         Act as the Dynamics escalation point for the group, assist with their dynamics enquiries

·         Deliver Dynamics related messaging to customers as appropriate

·         Internal selling: evangelise Dynamics capabilities into the CPT sales teams

·         Build relationships and rapport with Prospects/Customers and develop an understanding of the Prospect/customer’s business to establish credibility

·         Organise and plan day effectively to achieve established goals and objectives

·         Probe and explore customer’s opportunities and challenges through effective questioning and active listening; establish needs; propose relevant Client solutions or licensing options to generate interest and creates a solid value proposition

·         Track opportunities through the sales pipeline 

·         Maintain the accuracy and clarity of data entered in the Client Siebel  system

·         Ensure that product, licensing and IT Industry knowledge is up to date and maintain an in depth understanding of the Client business and its core goals. Take responsibility for learning.

Competencies:

·         Creates Winning Relationships

·         Resilience

·         Continuous Improvement

·         Professionalism

Experience Required:

Essential:

·         Great Communication Skills – Articulate and clear.  Ability to have a free flow conversation with to cover all objectives of call.  Skilled enough to maintain a conversation

·         Believes they can succeed.  Confident and Outgoing – Needs to actively participate in meetings, discussions training, etc.

·         Enjoys Problem Solving on a transaction basis

·         Persistence – Needs to be able to keep going regardless

·         Active listener

·         Fearless of rejection

·         Attitude – Positive, Can Do Individual, Self Motivated and Tenacious.  Will to succeed.  Holds both personal and career goals.  Wants to improve.

·         IT industry experience.

·         Understanding of Client products and solutions

·         Commercial Skills – Understanding how a business works.  Decision Makers, Key Influencers. Who influences who?  Understands how a business works

·         Good Organisational Skills – Accurately update Siebel to manage account opportunities.  Capture relevant data to drive knowledge about customer.  Be the guardians of contact data quality Analytical Skills

·         Understanding of the Sales Process

·         Understanding of MS Sales, Siebel  etc.

·         At least 2 year’s sales Experience – Field or Telesales experience around Business Apps.  Understands Business Value