Talent Sourcer

 

Role Purpose:

The Talent Sourcer is tasked with developing innovative and proactive methods to source, evaluate, and pipeline candidates. Talent Sourcers should foster and cultivate relationships with key candidates and develop large-scale talent pools to deliver upon both immediate short-term and strategic long-term needs.

 

Job Responsibilities (all areas):

·         Implement a variety of candidate generation techniques, strategies, and programs and stay ahead of new innovation

·         Gain a deep understanding of the talent landscape in your area; build a competitive intelligence knowledge base of companies and candidates residing within those companies

·         Engage with hiring managers where appropriate and Staffing Consultant’s, to understand fully the role or business that you are sourcing for. Identify any gaps in the talent supply for Microsoft situated in your area of focus

·         Use your market knowledge and sourcing skills to engage with active and non – active applicants

·         Cultivate relationships with key candidate and specific talent pools, defined according to long-term initiatives and direction of the organization - turn applicants from non active to active by developing strong candidate relationships

·         Build and engage with a talent community that includes a high volume of targeted candidates

·         Utilize NGS (e-recruitment system) to store talent pools of appropriate candidates

·         Actively source Diverse candidates from a variety of sources

·         Screen candidates that you have identified if you are sourcing for a specific role

·         Evaluation of your own productivity and effectiveness of methods used to deliver results. Talent Sourcers who are tasked with requirement based sourcing will be set specific productivity targets

·         Deliver requisite volume of candidates that flow through to interview and offer stage

·         Meet team Key Performance Indicators (KPIs) such as reduction in agency usage, % female hires etc

·         Staying within budget, maximizing utilization of sourcing resources

 

Skills and Experience (Qualifications)

Essential:

·         5+ yrs Recruiting experience demonstrating capability in creative sourcing techniques

·         Effective strategic thinking and problem solving

·         Deep knowledge regarding specific disciplines and technologies

·         Passion for and significant experience identifying and screening candidates

·         Ability to understand, articulate and sell Microsoft culture and business initiatives

·         Track record of innovation and creativity.

·         Evidence of building candidate relationships and managing a network of talent

·         Demonstrates ability for effective cross group collaboration

·         Active participation in a positive teamwork environment

·         Strong oral and written communication skills

·         Ability to deliver results with little supervision, and to effectively manage multiple projects and candidates

·         Ability to meet standard measurements of success for staffing such as interview to offer ratios, meeting annual hiring plan and cost per hire targets

·         Successful Project Management abilities, delivering upon work streams within high priority projects with both short and long-term deliverables.

·         Proficiency in Microsoft Office applications and web2.0

Desirable

·         BA/BS degree in business, communications, human resources or related discipline.

Staffing Consultant

 

To manage the end to end hiring process in one or more subsidiaries, building strong relationships with the business and developing a deep understanding of the talent landscape in assigned area

 

Job Responsibilities (all areas):

·         Develop and implement sourcing strategies and hiring plans

·         Build strong business knowledge and integrate into sourcing talent attraction strategies

·         Partner with Hiring Managers and build strong client relationships

·         Source candidates proactively, screen relevant candidates, present candidates to hiring managers and provide coaching on talent assessment, make hiring recommendations

·         Manages any budget allocation for job board posting and other req based staffing marketing activities

·         Interview candidates and apply Microsoft selection criteria and use of behavioral interview techniques

·         Create and present offer recommendations to hiring managers, extend offers, and manage offer negotiations to all internal and external candidates

·         Maintains accurate internal and external candidate data real time in staffing systems

·         Follows mandated embedded diversity steps in hiring process and meets diversity Key Performance Indicator’s (KPI’s)

·         Manages to agreed service level agreement (SLA) throughout process

·         Consistently achieves KPI’s including productivity, time to hire and quality of hire metrics

·         Partner effectively with Human Resources (HR) partners to manage client relationships and to prioritize hiring needs and requisitions

·         Understand local legal situation with regards contracts, visa/ work permits, discrimination laws etc

·         Collaborate effectively with internal partners such as Compensation and Benefits, College and MBA Recruiting, Central Sourcing, Diversity, Staffing Marketing, and other organizations and peers as appropriate to ensure a high quality experience for hiring managers and candidates

·         Participates in staffing related projects

·         Effectively shares candidates across staffing teams by using knowledge of businesses, professions and recruiter relationships

·         Contribute as a positive member of the staffing team, supporting team members and assisting others in their success

 

Multi Country Specific Job Responsibilities

·         Manage college/university hiring if College SC doesn’t exist in countries where responsible for hiring

Skills and Experience (Qualifications):

·         5+ years of related recruiting experience: passion for placing candidates; significant experience identifying, sourcing, screening, interviewing and closing candidates at all levels

·         Deep understanding of talent acquisition and its relationship to talent management

·         Effective strategic thinking, problem solving, cross group collaboration and oral/written communication skills

·         Excellent negotiation skills

·         Ability to understand, articulate and sell Microsoft culture and business initiatives

·         Ability to deliver results with little supervision in an often ambiguous environment with capacity to effectively manage multiple projects and candidates simultaneously

·         Ability to meet standard measurements of success for Staffing such as: attainment against annual hiring plans, diversity goals and cost/time to hire standards

·         Proficiency in Microsoft Office applications

Project Manager - Credit Cards/Java

For one of the leading IT company based out of Pune

·         Credit Cards Domain experience is mandatory

·         Strong in Project Management, work management and stakeholder management.

·         Strong in written and verbal communication

·         Adept in tracking and status reporting at different stakeholder levels

·         Strong competence on Java, J2ee technology stack

·         Strong analytical, problem solving and client facing skills

·         Good in people management and mentoring

·         Should have experience in pre-sales activities such as work on RFIs, RFPs, technical solutioning etc.

·         Should be familiar with architecture best practices and design patterns.

·         Experience: 8 – 12 yrs

 

 

 

Business Development Manager

Job Profile:

The Business Development Manager is responsible for selling consulting services engagements and support agreements in alignment with the account sales teams. These engagements often include partner resources and are preferably delivered to/through partners although they may be delivered directly to customers

 

Key Responsibilities:

·         Responsible for all services negotiations with customers.  Held accountable for Services revenue, customer & partner satisfaction, backlog for his/her projects and employee satisfaction in his/her projects.

·         Enable account teams to meet their objectives through the effective selling of Microsoft and Partner services engagements.

·         The Business Development Manager will be responsible for selling support & consulting services and building strong relationships with customers that result in “On Strategy”, profitable services engagements.

·         As part of the sales process, the Business Development Manager will be responsible for identifying, scoping and closing MCS engagements & support agreements with assistance from Technical Account Managers and consultants from Partners and MCS.

·         The Business Development Manager will have flexibility around investment and pricing structures for engagements within set limits but will need Practice Management involvement on issues around major discounts, non standard contractual language or project financing.

·         The Business Development Manager will be responsible for determining whether engagements should involve MCS and/or a partner, and should ensure that engagements are aligned with MS stated mission.

·         He may assist in identifying service offerings that deliver value to customers and partners of Microsoft. The Business Development Manager is responsible for planning Services engagement is account territories in line with the account plans.

·         The Business Development Manager is responsible for communicating within the project team, Microsoft and the customer.  

·         The Business Development Manager will be responsible for maintaining the integration between the Sales team and Microsoft Services by working within the Sales organization while working closely with consultants in Engagement Management or delivery roles.

 

Competencies:

ü  Should possess sound communication and conflict management skills. 

ü  Must be able to work as part of a virtual account team to support overall Microsoft strategy and successfully selling Microsoft consulting Services engagements at the same time.  

 

Experience and Knowledge Requirements:

-        10+ years of related experience in selling services or consulting

-        Bachelor’s Degree

-        Must have strong relationship and business development skills and be capable of working as part of large virtual account teams.

-        The ideal candidate will have working experience in consulting, client/project management AND high-end professional services business development/delivery combined with a BA/BS degree or equivalent work experience. 

-        Must have solution sales or strategic sales training.

-        Must have advanced business development skills in selling to large enterprise.  Must be able to understand and articulate Microsoft technology strategy and vision to a variety of audiences.

Consultant Applications (Dot Net Framework)

 

The Role – Consultant:

Consultant Applications will have a mix of advanced technology and business acumen. The Developer Consultant helps customer/partner account teams identify, pursue and close strategic business development opportunities while continually driving add-on business within existing projects. To accomplish this, Developer Consultants must be effective in fostering executive level relationships. When asked, consultants help translate business or application development requirements into technology requirements for inclusion in contracts and/or statements of work.\

 

Responsibilities:

Define Vision & Scope, Create Design & Architecture

·         Maintain a breadth of knowledge in a market sector, of industry standard frameworks and architectures as well as demonstrable technical expertise in deploying .NET solutions and related MS technologies

·         Define requirement with engagement Manager.

·         Understand customer environment & gather business requirement.

·         Research Technical Aspects & Best Practices.

·         Map technical information to customer’s context.

·         Develop architectural design document based on existing sample or new requirement.

 

Project Plans & Execution

·         Identify customer required deliverables & all tasks for the project.

·         Create high level plan & estimate timelines & resources.

·         Meet with internal & partner resources to get feedback & commitment to the project plan.

·         Develop the detailed project plan.

·         Execute the project and augment the project team with your technical depth and expertise.

·         Mentor the customer and partner team members of the project to achieve project goals.

·         Monitor & adjust estimates to integrate new constraints.

·         Conduct project closeout meetings.

 

On-going Advice & Knowledge Transfer to Customer

·         Study technical books, internet content, magazines, internal & external sources to build knowledge base & gather best practices.

·         Respond to customer needs by email, phone calls & one to one meetings.

·         Prepare documentation as needed.

 

Presentation & Trainings to Customers & Partners

·         Identify Customer needs.

·         Research knowledge base & collect reference materials.

·         Prepare customized presentations or Trainings materials.

·         Give presentation or training.

·         Gather feedback & fine tune.

 

Contribute to MS Internal Knowledge Management System

·         Capture all the field learning on a project & document the same in the format required.

·         Ensure all assets created on a project – Design document, Vision scope document, Architecture Document , Sample code etc is submitted to the internal knowledge management system.

·         Provide constructive feedback for all the assets downloaded from the internal knowledge management system.

 

Candidates Profile:

-        9 years work experience in Consultancy, Architecting, Design, Deployment and/or support of software-related products or services, in a Microsoft-based large-scale Enterprise environment.

-        Advanced level of knowledge in  .NET Frameworks, C#, ASP.NET, MOSS/BizTalk, SQL, XML Technologies and Web Services

-        Good knowledge of MS Products such as Win2003/2008 Advanced Server, SQL Server 2005/2008, BizTalk Server 2006/2009, MOSS 2010, Office System, COM+, .NET Framework 3.5/4.0, TCP/IP and general networking and Active Directory is required.

-        Ability to communicate with the appropriate audiences at all levels of an organization in a technical context.

-        Project Management Experience would is desirable

-        Bachelors degree in Engineering  – BE, BTECH or Equivalent.

-        Industry Certifications like MCSD, MCDBA, MCAD.

Partner Technical Consultant - GPS SQL

For one of the Leading IT Company based out of Bangalore

Roles and Responsibilities:

•        Offering targeted technical engagements to solve business problems to the Gold Partners by identifying opportunities and delivering services proactively

•        Organization / Delivery of services such as Technical Webcasts, Presentations, Skills Transfer, Architecture planning/guidance to partners on Microsoft Solutions

•        Be a point of contact for all proactive technical engagements

Candidate Profile

•        2 - 3 years of experience in customer/partner/technical service related roles 

•        Current .Net (Asp.Net/VB.Net / C#.Net) technologies supported

•        Experience on any of the MS BI tolls (SSAS/SSRS/SSIS) and on SQL server 2008

•        Demonstrate passion for MS products and technologies

•        Advanced technical problem solving skills

•        Experience delivering technical presentations

Critical Exposure areas;

•        Possess the ability to verbally explain MS Solutions in English to North American Customers/Partner with clarity and precision

•        Possess ability to deliver MS solutions in writing via e-mail

•        Proactively understanding customer/partner needs and deliver services that enable them to be successful

Reporting to: Team Manager

The position requires working in NIGHT SHIFTS and provides VOICE-BASED Consulting

 

 

 

Technical Support Engineer

Work Location               : Bangalore

Responsibilities

·         Respond to customer inquiries, primarily by telephone and e-mail

·         Resolve customer technical issues through diligent research, reproduction, and troubleshooting

·         Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems

·         Document all technical inquiries, develop and review content for knowledge base

·         Help test alpha and beta products

Requirements

·         Experience in providing Linux/UNIX and Windows technical support to customers

·         Excellent interpersonal skills

·         Strong in spoken and written English

·         Strong Linux or UNIX administration skills & familiarity with the installation and configuration of Linux or UNIX operating systems & setup and operation of TCP/IP networking on Linux or UNIX systems

·         Good practical working ability with UNIX utilities, including editors and command shells

·         Minimum of 6 years experience in software and hardware

·         B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience

·         Working knowledge of Microsoft (Windows Server 2003, Windows 2000, Windows NT, Windows 98, 95, and 3.1; MS-DOS), plus x86 platforms, devices, and networking

Highly Preferred Skills

·         Some experience with VMware Workstation and / or GSX Server

·         UNIX kernel diagnostics/debugging

·         Experience in administration of SAN environments

·         Technical Certifications (MCSE, CCNA, Linux Certifications etc.)

·         Ability to program and debug Perl administration scripts

·         Experience in working with development organizations in a new product introductions role

·         Experience with operation and administration of Windows NT or Windows 2000 systems

·         Experience in administration of complex SAN environment

·         Familiarity with HTML authoring and operation of UNIX-based Web servers

Shift Timings: Night Shift

Kindly send in the profiles to: m.singh@addwiser.biz

Account Manager

For one of the top IT client of a leading BPO based out of Gurgaon

Objectives         

• To drive core revenue through existing/Lapsed customers
• Recovering revenue through lapsed and due accounts
• Monetizing accounts by adding products
• To position partners and field sales engagement successfully with customer accounts as appropriate once an opportunity is qualified.

Roles & Responsibilities

• Responsible for calling  for renewal accounts at T-45 to drive renewals
• Responsible for calling  for lapsed  accounts at T-45 to drive recovery of revenue
• Responsible for verifying and maintaining data in Siebel
• Able to discuss solutions with a customer relating to a business requirement
• High degree of knowledge of ERP/CRM  offerings, with a strong ability to communicate software solutions for the company
• Able to solve problems with customers as a first escalation point
• Must have demonstrated ability and maturity to sell and build relationships with senior executives of the company, Demonstrate the ability to build and expand on new relationships.
• Achieves revenue and customer satisfaction goals

Key Metrics       

• Lapsed Closed Revenue
• Renewal Penetration
• Revenue growth through new adds
• Profiling the customer base
• Coverage of customers
• TAT to call down on lapsed cases; renewal cases
• ERP/CRM
• Customer Satisfaction

Required Skill Set

·         Graduate and above. IT background will be preferred 2-3 years field/Tele/support experience in Hardware/software sales, including Solution selling like CRM/ERP.

·         Should have good/excellent communication skills.

·         Handling Lapsed and Renewal customers. Increasing the churn ratio.

·         Should have exposure to office excel and multitasking.

·         Anticipate and identify customer needs and dissatisfaction for proactive customer engagement.

·         Resolve complex issues that have resulted in customer dissatisfaction through negotiation while working within policies and procedures.

·         Maintaining a high volume of out bound contacts to meet weekly, Monthly and Quarterly targets.

·         Building relationships with customers to overcome churn and retention.

·         Meet customer requirements through first contact resolution.

·         Self motivated with the strong convincing power and the passion to excel.

 

 

 

Delivery Manager - Cards & Payments

For one of the Top IT Company based out of Chennai

Domain Experience

·         Must have worked on any major Credit card / Payment product for a large client.

·         Must have in depth knowledge of acquiring or issuance side of Cards Business.

·         Must be involved in building domain competencies and capabilities within organization.

·         Must have owned the RFP for a large client on Cards and Payments related work with minimum TCV of USD 5 Million.

·         Should be able to guide / Challenge the team on functional requirement / response.

·         Should have been involved in end to end delivery of Cards and Payments for last 5 years.

Delivery

·         Should have experience in Understanding and Owning SLAs and penalties for Cards and Payments Accounts.

·         Should be able to Identifies and assembles appropriately skilled resources to meet project/program needs and requirements, including sub-contractor selection

·         Should have experience in Proactively assessing account/program level risks on a continuous basis and implements contingency measures

·         Should have experience in Overseeing project/Program requirements, scope and change management issues and ensures issues are proactively surfaced and resolved

·         Should have experience in Initiating/participating in program level reviews.

·         Critical thinking and decision making skills

·         Self-driven and self-motivated, can-do attitude

·         Results oriented, able to handle multiple projects and priorities simultaneously

·         Able to work under pressure and meet deadline requirements, complementing a proactive and flexible approach with a resilient and results oriented nature

·         Proven ability of managing large teams of at least 75 people

Client

·         Ability to Ensure client satisfaction by managing all aspects of delivery

·         Ability to ensure adherence to legally binding requirements and client's long-term goals

Financials

·         Ensures that the target Gross Margins are achieved

·         Provides sign off on all proposals for delivery perspective

·         Monitors and controls the resource utilization under the organizational guidelines

People

·         Ability to build a strong leadership team

·         Ability to mentors and trains Project Leads/Managers in Project Mgmt methods, procedures and activities  

·         Ability to builds strong culture within the team that reflects Organization values

·         Ability to conduct Performance Assessments for team using organizational performance management guidelines and provides inputs for IDP and supports its execution

·         Makes effective contribution to organizational activities such as training, interviews, new initiatives, etc

·         Employee Retention

·         Meeting the Gross Margin as agreed

 

Experience: 13+ yrs