Team Manager

For on the Leading product based organization based out of Bangalore

The Role

This position is responsible for supervising and enhancing the performance of a team of Support Engineers, including the areas of customer satisfaction, technical expertise, and timeliness of support delivery.

The Team Manager will monitor and enhance the performance of the team in the areas of productivity, customer satisfaction, employee satisfaction and employee development, as well as enhance the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving customer satisfaction, communication skills, and technical ability. 

Responsibilities:

The Team Manager will interact with customers with regards to case progress and handle politically hot or dissatisfied customers. The person will be responsible for achieving a high level of customer satisfaction at both the team and organizational level.

The Team Manager will lead, schedule, coordinate, meetings, and projects relevant to the team and unit; as well as address daily issues that affect support at the team and the unit levels. The person will lead and interact about support issues on a cross-site and/or cross-unit basis, as well as conduct employee performance reviews/evaluations, besides conducting regular career planning sessions with employees. 

Candidates Profile

• At least 2-3 years of experience of leading teams/ managing team performance with strong focus on customer service and having overall experience of 7-14 years in similar industry
• Strong Customer handling skills
• Knowledge of Microsoft technologies or relevant programming languages.
• Advanced communication and problem solving skills
• Should have worked in a global environment
• Knowledge of Quality initiatives such as COPC or Six Sigma would be desirable

Critical Exposure areas:

• Manage & develop a team of Support Engineers to deliver the highest level of customer satisfaction to customers
• Assist teams in training and development as well as technical coaching and mentoring.
• Interact with customers on a regular basis to enhance customer experience
• Drive and implement changes to develop people and take accountability of daily issues that affect service delivery. 
• Manage Metrics and ensure process adherence

Reporting to: Group Manager 

Looking for Female leaders

The position requires working in NIGHT SHIFTS and provides VOICE-BASED SUPPORT

 

Pl revert to s.saloni@addwiser.biz at the earliest for any queries.

 

Financial Market Data Specialist

Job Description:

As a Financial Market Data Specialist, you will be part of a global operations team that provides support, maintenance, and research.  You will interact and build relationships with clients and data vendors, ensuring timely and accurate delivery of market data information. 

Responsibilities:

·         Provide creative and innovative solutions to improve data quality and scope, while reducing operating costs

·         Assist with evaluating new clients requirements and providing recommendations on services or solutions

·         Source, maintain and analyze reference and price data

·         Collaborate with technology departments to develop, enhance, and deliver performance and reliable solutions and platforms

·         Provide knowledge and information on data models and structures for financial instruments

·         Determine and acquire data appropriate to the end user's specifications

·         Coordination and collaboration required with colleagues located throughout the world

·         SLA Management

·         SQL Queries  (Basics and Join) - Mandatory

·         Vendors Management ( Bloomberg, Reuters etc)

 

Requirements: 

−    2 to 7 years of work Experience.

−    Educational Qualification: Graduate in any discipline.

−    Mandatory Experience in (either one of sectors like) Money Markets, Equities, Derivatives, Fixed Income, Corporateactions etc.

−    Strong knowledge of market data vendors products and services is a plus

−    Previous experience with collecting information from multiple sources and requiring attention to detail

−    Time sensitive and demanding user community 

−    Client Focus, Priority setting, Integrity and Trust

−    Strong interpersonal and relationship management skills

−    Strong oral and written communications skills

Kindly share profiles on g.paul1979@gmail.com OR call 9810659881 for quick response.