Support Engineer - Biztalk

The Role

The BizTalk Support team will be responsible for delivering support for the customers. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.

Responsibilities:

·         Communicate with the enterprise customers via telephone, email, and other electronic communications regarding problems.

·         Analyze problems by using trace analysis, source code, and other sophisticated debugging tools and develop solutions to meet customer needs; may involve writing custom code.

·         Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

·         Write technical articles and sample programs for Microsoft's knowledge base

Candidates Profile

·         Strong knowledge and experience in .Net Framework, BizTalk Server.

·         Good knowledge gained from experience in .NET programming(C#, ASP.NET, VB.Net) and database technologies (SQL Server)

·         Experience with Orchestrations, Pipelines, EDI, MSMQ

·         Good understanding of the concepts of Operating Systems and networking is required

·         Microsoft Certified technology Specialist: BizTalk Server would be an added advantage.

·         MCP Certified in at least one of the Microsoft Programming Technologies is an added advantage

·         Experience of at-least 2 years in the technical environment mentioned above is desirable.

·         Good English Communication Skills - Spoken and Written (including technical writing)

·         Strong Trouble Shooting and problem solving skills

·         Excellent customer Service skills and effective learning skills

Critical Exposure areas:

·         Knowledge and experience with Microsoft .NET programming(C#, ASP.NET, VB.Net) and Webservers - BizTalk

·         Industry programming experience in building Windows or Internet applications

·         Trouble shooting skills

Reporting to: Team Manager

The position requires working in NIGHT SHIFTS and provides VOICE-BASED SUPPORT