TEAM LEADER (REGIONAL MANAGER) - INSIDE SALES

TEAM LEADER - INSIDE SALES

Objectives
* Manage the Midmarket Telesales business including the team
of Midmarket Telesales Representatives
* Represent Telesales Team in all interactions with Client
* Foster customer satisfaction
* Lead Midmarket telesales programs/campaigns, team structure,
objectives and metrics
* Motivate and to manage the team to achieve agreed metrics
* Increase Client's knowledge of its customers to enable Client to
improve its offerings and relationship
* Ensure use and maintenance of appropriate systems to capture
customer data in a timely and accurate manner

Roles & Responsibilities * Responsible for sales team
management and quota achievement
* Defines quota for each Telesales Representative jointly with Client
* Conducts strategic business process management
* First escalation point and coaching tutor for Telesales
Representatives
* Generates ideas and defines strategies to achieve business and
customer satisfaction goals
* Implements Client's Sales Model in the telesales area for
opportunity management
* Defines, executes, analyzes and reports daily operation
* Serves as communication channel between Account Managers and Client
* Participates in periodic meetings with Client to follow up business
and define action plans
* Presents results of team performance to Client, including business
analysis of highlights and lowlights and action plan to exceed goals
* Develops and maintains a high motivated and trained team

Key Metrics * Pipeline size, aging and quality (from Siebel)
* Revenue growth
* Midmarket customer reach
* Volume License Penetration and Annuity Penetration
* Customer Satisfaction

Required Skill Set
* 3 -5 years sales experience preferably in IT and/or
Telesales
* Local language fluency
* Fluent oral and written English
* At least 2 years experience in managing sales teams, preferably
telesales teams
* Familiarity with issues & challenges related to Medium Businesses.
* Organizational, communication, negotiation, and problem solving
skills
* College degree in Business Administration, Marketing, Engineer
System Analyst or related experience
* Experience and understanding of the IT industry preferred