Supply Chain Technical Analyst

Key Activities & Accountabilities

The main activities of the Supply Chain Technical Consultant are to analyse and resolve problems, provide optimally tuned, maintainable technical solution and test and implement solutions as follows:

Monitor

·    Monitor defects in queue and progress and prioritise as necessary to meet Service Level Agreements

Analyse and Resolve

·    Liaise with DBAs and/or Functional Analysts, if required, to ensure accurate problem definition

·    Provide codefixes or datafixes as per the problem definition in the defect or functional design document.

·    Use Metalink to investigate issues and review bugs and patches as required.

·    Create and migrate setup changes such as Module Configurations, Profile Options, Menus, Responsibilities etc…

·    Create and maintain technical components and follow development standards and processes as defined by the division.

·    Should be self motivated and learn new and upcoming technologies.

·    Analyze problem definition and create a technical solution to meet performance standards.

Test and Implement

·    Test solutions in relevant test environments prior to the testing by functional analysts.

·    Explain solution to functional team and DBAs as required

Communicate

·    Liaise with Super-user, Support team, other functional and technical support teams and external vendors (Oracle) throughout the process from problem definition to resolution and implementation in Production.

·    Manage interactions, record progress and document detailed resolution details in the ITG/CMDB system.

Competencies 

·         Highly developed analysis and problem solving skills

·         Positive customer facing attitude and good interpersonal skills

·         Good English oral and written communication skills

·         Intercultural awareness

·         Good  understanding of business processes and flows

·         Good application and systems understanding

·         Capacity to quickly assimilate Stryker’s Oracle solution elements

·         Ability to work independently and in a team environment

·         Proficiency in handling a high volume of work with conflicting demands

·         Flexibility and dedication in acquiring new responsibilities and skills

Experience (4-6 years)

·         At least 3 years experience in an Oracle ERP support environment.

·         Previous experience working with Oracle e-Business Suite working on a off-shore support environment.

·         Previous experience of at least 3 years in Oracle SQL, PLSQL, Forms, Reports, Workflow and XML Publisher.

·         Should be aware of the data-model of the following modules: Inventory, Planning, WIP, Order Management, Purchasing.

·         Knowledge of any of the following Oracle Technical Service modules would be an advantage: Warehouse Management, Depot Repair, Field Service, Install Base, Service Contracts.

·         Ability to configure the Oracle modules being supported and perform Sysadmin functions such as Menus, Responsibilities, Concurrent requests and Request Groups

·         Previous experience on Workflow support