Process Trainer

 

ROLE                                                                                                     

·         To ensure continuous trainings and refreshers of employees based on the process & individual needs.

 

REPORTING TO                                                                                

·         Deputy Manager - Training

 

ESSENTIAL QUALIFICATION                                                        

·         Graduate with call center experience

 

ESSENTIAL SKILLS / TRAITS                          

·         Excellent Process Knowledge

·         High process/ customer focused orientation

·         Planning/ Organizing/ Prioritizing skills

·         Excellent written & spoken English

·         Excellent presentation skills

·         Leadership skills

·         Interpersonal skills

·         Good coordination skills

·         High aptitude

·         Excellent time management skills

 

ADMINISTRATIVE RESPONSIBILITY                          

·         Design and deliver modules

·         Execute training programmes

·         Identifying and analyzing training needs

·         Developing action plans and monitoring progress of such plans

·         Ensuring attendance and successful graduation of training batches

·         Regular reporting of scores for batches released to floor and up-trainings conducted

·         Coordination with client for updates and various support