Partner Technical Consultant - MS CRM

For one of the TOP IT company based out of Bangalore

Roles and Responsibilities:

·         Offering targeted technical engagements with Gold Partners by identifying opportunities and providing services proactively

·         Organization/ Delivery of services such as Technical Webcasts, Presentations, Skills Transfer, Orientation and Planning support to partners on Microsoft Solutions

·         Offering Partners Support Request Management by establishing supportability guidance and options

·         Offering Account Management for support benefits partners receive

·         Offering Escalation Management for Account and Support related issues

·         Acting as an Information Concierge by proactively offering security bulletin, white papers and other technical resources relevant to partner

·         Offering monthly partner feedback, satisfaction and planning meetings to determine how best to support their partners experience

·         Build and sustain a relationship with the primary technical contact for the partner and ensure the highest level of satisfaction with respect to services and support programs offered by Microsoft

Candidate Profile

·         2+ years of experience in supporting / consulting customer, partners or technical service related roles 

·         A good exposure towards Dynamics CRM 4.0.

·         A good exposure on CRM 4.0 Customization and integration scenarios with Microsoft and non-Microsoft technologies is desirable.

·         Exposure on Demonstrating the product capabilities functionality on the core out of the box scenarios on sales, marketing and services.

·         Ability to understand the customer requirements and translate it back on how the same can be achieved in Dynamics CRM 4.0

·         Good understanding on the design and architecture of CRM 4.0.

·         Understanding on the extensibility of CRM 4.0 using .net and c# is desirable.

·         Fair understanding on Microsoft Platforms like Windows Server 2003 or Windows server 2008 or SQL 2000 or SQL 2005 or SQL 2008 and Active Directory or Active Directory Federation Services or BizTalk or IIS or ISA.

·         An understanding on Exchange is a plus.

·         SharePoint developer experience would be a plus.

·         Exposure to LOB likes SAP, Oracle Financials, SIEBLE or IBM WebSphere would be star.

·         Current MCSE, MCDBA, MCAD, MCSA or other Microsoft Premier certification(s) in the technologies supported

·         Demonstrate passion for MS products and technologies

·         Advanced technical problem solving skills

·         Experience delivering technical presentations

·         Excellent Communication Skills.

Reporting to: Team Manager

The position requires working in NIGHT SHIFTS and providing VOICE-BASED SUPPORT