Support Engineer

Work Location: Bangalore

Role:

As an Internet Explorer support engineer, the engineer will support technologies including HTML, DHTML, Scripting (Jscript & vbscript), IEAK, GPO, and AJAX (client side). 

Responsibilities:

• To provide technical support to a wide range of customers, from independent developers to large, in-house information technology organizations, who are using Internet Explorer (IE) as a web browser.  They would be using Microsoft tools and technologies such as Network Monitor, Windows Performance Tools, and Visual Studio.  
• Identifying and documenting issues with products and implementing sample code to demonstrate programming techniques or APIs.

Qualifications, Abilities and Experience should include:

• At least a 4 year degree(Engineer or an MCA) with Computer Science as one of the papers
• Familiarity with IE and scripting languages
• Strong knowledge with IEAK
• Strong Knowledge of Security Zones, Content Ratings and Accessibility
• Proficient with Automatic Configuration, Automatic Proxy Detection and Group Policy Objects (GPO).
• Excellent understanding of network communications (TCP/IP, etc.).
• Familiarity with HTML
• Strong troubleshooting skills and knowledge of tools available for troubleshooting
• 2 Years of Windows Administration experience  (Managing enterprise level environments)
• Excellent problem solving , communication and customer handling skills

Desired Skills:

• Familiarity with Visual Studio .NET, .NET base class libraries and COM.
• Strong debugging skills and understanding of HTTP
• In-depth understanding of  Internet Explorer architecture
• Familiarity using C/C++, VB.NET and/or C# .NET

 

This position requires working in EVENING / NIGHT SHIFTS and providing VOICE-BASED SUPPORT