Channel Account Manager

For one of the leading BPO’s based out of Gurgaon

 

Overview of Role

The Channel Manager will be responsible handling Partners across India and will have overall responsibility for that partner’s revenue delivery, commitment to their Client partnership and satisfaction. He will be responsible for building lasting, productive relationships, based on mutual successes, high levels of expertise and empathy to ensure that the partner views them as a trusted advisor to their business

 

He is expected to proactively contact their partners on a regular basis. Through their relationship building skills they will develop formulized solutions and/or business plans to drive mutual revenue and success in the marketplace.  They will also develop their partner’s competence by directing and connecting them to appropriate programmatic and ‘on-request’ resources available to them. In addition to this the Channel Manager will provide advice and assistance to the partners on general enquiries

 

He will work closely with their Partners to help identify new revenue opportunities and should help them to sell the business value of the product to customers. Critical to the role, therefore, will be the ability to build great internal and external relationships quickly and professionally. He needs to have excellent communication, business acumen and relationship building skills

 

Experience: 4+ years

Key Responsibilities

 

Ø  Focuses on planning and activity in order to drive maximum return from their partner community

Ø  Acts as the primary Client contact for their partners

Ø  Establishes lasting, productive relationships, based on high levels of professionalism, expertise and empathy

Ø  Understands the partner eco system and actively drives partner relationships and opportunities

Ø  Actively contributes towards the improvement of the team and operation

Ø  Accountable for maintaining internal systems/tools to provide consistent and comprehensive information, maintaining a very high standard of accuracy

Ø  Ensures that their product and IT Industry knowledge of partners is up to date and maintains an in depth understanding of the business and core goals

Ø  Participates in Team Meetings, discussions and other activities

Ø  Additional responsibilities & key measurement criteria will be defined by the relevant Regional / Discipline Sales Manager