Support Engineer - DSC - ADSI (NA)

For one of the top IT company based out of Bangalore

Responsibilities:

• Troubleshooting external code, identifying and fixing the issue that was reported.
• Troubleshoot and fix crashes and hangs in applications that are developed using any of the Microsoft technologies.
• Identify, confirm and escalate bugs in Microsoft’s products reported by external developers.
• Provide appropriate alternate implementations/techniques to help developers workaround a confirmed bug in Microsoft’s products
• Identify issues that occur frequently and help create a knowledge base article to solve/workaround that issue.
• Work on advisory issues to contribute directly to customer’s application/code base.
• Write samples or ‘how to’ prototypes to explain a particular technique/technology or Product.

Qualifications, Abilities and Experience should include:

• 3+ years of experience in developing windows applications.
• Must have good working knowledge of VC++.  Experience in C#/VB.NET is a plus.
• Working knowledge of COM/DCOM is required,
• Good grasp of Windows Internals (specifically memory management, processes threads, security etc.)
• Strong in OOPs concepts
• Knowledge of Active Directory, ADSI,WMI, VBScript is preferred.
• Should have experience using Visual Studio for debugging applications
• Excellent verbal and written communications skills
• Ability to work under pressure
• Desired experiences include :
• Experience with software development and/or test
• Knowledge of Active Directory is an added advantage.
• Technical Writing familiarity

Critical Exposure areas;

• Troubleshooting skills

The position requires working in NIGHT SHIFTS and providing VOICE-BASED SUPPORT