Support Engineer - Dev Support - User Interface

For one of the TOP IT Company based out of Bangalore

Roles

The Support Engineer - Developer Support acts as the primary technical contact, and delivers advanced technical troubleshooting support and problem resolution for Corporate Customers, including issues escalated to the highest levels of Management. The candidate will provide technical support including product technical training to peers

A Support Engineer primarily works with external developers (Customers) who use Microsoft Technologies (User Interface).

UI Technical Overview:

The User Interface team supports customers using Microsoft managed and unmanaged user interface technologies like Windows Presentation Foundation, Silverlight, and Windows Forms etc.

Responsibilities

·   Troubleshooting external code, identifying and fixing the issue that was reported.

·   Identify, confirm and escalate bugs in Microsoft’s products reported by external developers.

·   Provide appropriate alternate implementations/techniques to help developers workaround a confirmed bug in Microsoft’s products

·   Identify issues that occur frequently and help create a knowledge base article to solve/workaround that issue.

·   Work on advisory issues to contribute directly to customer’s application/code base.

·   Write samples or ‘how to’ prototypes to explain a particular technique/technology or Product.

Qualifications and skills include

·   Must have good working knowledge of C#.  Experience with VC++ and/or VB.NET is a plus.

·   Working knowledge of WPF is required, preferably worked on a WPF project.  Experience with Silverlight or Windows Forms is an advantage and preferable.

·   Good grasp of Windows Internals (specifically memory management, processes threads etc.)

·   Knowledge of GDI, GDI+, Direct3D or user32 API’s are preferred.

·   A candidate needs to have experience using Visual Studio, like debugging applications.

Critical Exposure areas

·         Great troubleshooting skills

·         Good aptitude  to come up with multiple approaches to the problem and use them quickly

·         Ability to learn from an issue/situation and adapt and carry forward the solution to another seemingly unrelated issue.

The position requires working in NIGHT SHIFTS and providing VOICE-BASED SUPPORT