Wednesday, June 16, 2010

Support Engineer - DSC - ADSI

For one of the top IT company based out of Bangalore

Responsibilities:

  • Troubleshooting external code, identifying and fixing the issue that was reported.
  • Troubleshoot and fix crashes and hangs in applications that are developed using any of the Microsoft technologies.
  • Identify, confirm and escalate bugs in Microsoft’s products reported by external developers.
  • Provide appropriate alternate implementations/techniques to help developers workaround a confirmed bug in Microsoft’s products
  • Identify issues that occur frequently and help create a knowledge base article to solve/workaround that issue.
  • Work on advisory issues to contribute directly to customer’s application/code base.
  • Write samples or ‘how to’ prototypes to explain a particular technique/technology or Product.

Qualifications, Abilities and Experience should include:

  • 3+ years of experience in developing windows applications.
  • Must have good working knowledge of VC++ & C++.  Experience in C#/VB.NET is a plus.
  • Working knowledge of COM/DCOM, MFC & Win32 is required,
  • Good grasp of Windows Internals (specifically memory management, processes threads, security etc.)
  • Strong in OOPs concepts
  • Should have experience using Visual Studio for debugging applications
  • Excellent verbal and written communications skills
  • Ability to work under pressure
  • Desired experiences include :
  • Experience with software development and/or test
  • Knowledge of Active Directory is an added advantage.
  • Technical Writing familiarity

Critical Exposure areas;

  • Troubleshooting skills

The position requires working in NIGHT SHIFT and providing VOICE-BASED SUPPORT

 

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