For one of the TOP IT Company based out of Bangalore:
Role & Responsibilities:
· Offering targeted technical engagements with the Gold Partners by identifying opportunities and providing services proactively
· Organization/ Delivery of services such as Technical Webcasts, Presentations, Skills Transfer, Orientation and Planning support to partners on Microsoft Solutions
· Offering Partners Support Request Management by establishing supportability guidance and options
· Offering Account Management for support benefits partners receive
· Offering Escalation Management for Account and Support related issues
· Acting as an Information Concierge by proactively offering security bulletin, white papers and other technical resources relevant to partner
· Offering monthly partner feedback, satisfaction and planning meetings to determine how best to support their partners experience
· Build and sustain a relationship with the primary technical contact for the partner and ensure the highest level of satisfaction with respect to services and support programs offered by Microsoft
Key work areas: -
· 2 -3 years of experience in Dynamics CRM 4.0.
· A good exposure on CRM 4.0 Customization and integration scenarios with Microsoft and non-Microsoft technologies is desirable.
· Exposure on Demonstrating the product capabilities functionality on the core out of the box scenarios on sales, marketing and services.
· Ability to understand the customer requirements and translate it back on how the same can be achieved in Dynamics CRM 4.0
· Good understanding on the design and architecture of CRM 4.0.
· Exposure to LOB likes SAP, Oracle Financials, SIEBLE or IBM WebSphere would be star.
· Demonstrate passion for MS products and technologies
· Advanced technical problem solving skills
· Experience delivering technical presentations
· Excellent Communication Skills.
Reporting to: Team Manager
0 comments:
Post a Comment