SharePoint Escalation Engineer

For one of the TOP IT Company based out of Bangalore.

Purpose:

To provide responsive and reliable resolution of the most critical and highest impact problems to the strategic corporate customers.  

Responsibilities:

Communicate with corporate customers via telephone, email, or written correspondence regarding technically complex escalated problems as well as managing relationships with those customers.  Frequently, these problems will not only be technically complex, but also politically charged situations requiring the highest level of customer skill

• Receive escalated, technically complex, mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely
• Manage hot issues by setting customer expectations, devising action plans, being available 24x7, and professionally communicating to all parties involved
• Represent professionally in remote or on-site situations
• Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs
• Coordinate with resources from other groups, as needed, to resolve customer issues
• Key technical interface to Sustained Engineering, Product Group, and Development for the resolution of high impact or pervasive issues effecting the corporate clients and take ownership for product improvement in key product areas. This may include source code instrumentation, elaborate reproduction methods, or remote debugging
• Act as technical focal point in cooperative relationships with other companies
• Adds depth to the product feedback from CSS to the Business Unit, through root cause analysis. In addition, works with Product Group on company-wide efforts, such as Best Practice Analyzer, to ensure adequate adoption
• Advise on supportability needs, areas for product improvement, and assists in identifying most critical bugs to be fixed in Service Pack releases
• Act as technical lead, mentor, and role model on a team of engineers; provide direction to others, review solutions and articles, etc.
• Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently
• Author selective content which will have greater impact on assisting advanced customers to help themselves. This would include white papers, Knowledge Base articles, blogs, and roadmap articles.
• Train other Escalation Engineers and Technical Leads through development and delivery of level 300 and 400 training classes
• Create and deliver comprehensive presentations to the customer managers and executives
• Participate in the interview process for new Escalation Engineers coming into the team and help the Escalation Manager assess levels of performance
• Contribute to the company’s objective of growing market share across solutions, workloads, platforms and products.

Contacts:

• Managers – ranging from front line to executive level (internal and external)
• Engineers -  distributed within Support clusters & other groups (MCS, ADC, PFE, DSE)
• Microsoft developers – across various products
• Program management – across our Development and Sustaining teams
• Partners – external hardware, software and consulting companies
• Corporate customers – enterprise level customers within Professional and Premier

Qualifications Required:

Windows Architecture

• Theoretical understanding of Thread, Process, Processor, Scheduler, Virtual Memory, Heap memory, Shared memory.
• Theoretical understanding of synchronization primitives/objects, device I/O.
• Knowledge of core Win32 Components -  Memory management (Heap, VM etc.,), thread synchronization objects

Networking

• Ability to determine when there is a need for network tracing.
• Ability to use Network Monitor to troubleshoot SMB, TCP, HTTP, RPC
• Familiarity with tools like netstat, tracert, ipconfig.
• Understanding of networking architecture - DNS, DHCP, TCP/IP, Firewalls, Proxy server
• Ability to diagnose basic networking problems - port resets, retransmits
• Capable of isolating network problems to an extent [client\server\firewalls].
• Can identify proper location to implement network tracing

Programming

• Knows at least one Object-oriented programming language
• Can review code to verify program logic correctness
• Understand common programming algorithms like searching and sorting
• Can design programs that use documented APIs to solve specific programming problems 
• Must have basic Assembly Language knowledge and be able to explain the general functionality of a sample of disassembly code
• Understanding of Structured Exception Handling, DLLs, Processes, Threads., File I\O

Troubleshooting

• Ability to solve advanced technical problems with semi-sufficient or insufficient information on any product given the source code and symbols that are available.
• Ability to transfer understanding of core Windows and application knowledge to any problem on the platform and resolve it by creating a repro, debugging and in some cases identifying the bug and a potential solution for it
• Must be capable of troubleshooting different classes of issues in core technologies such as Windows, IIS, SQL, ASP.NET - hangs, contention, high CPU, deadlocks, heap corruption, heap fragmentation, etc

Customer Skills

• Onsite customer service experience with an enterprise level customer
• Communicate effectively to multiple stakeholders about the technical aspects of the problem
• Use negotiation skills to resolve differences, find common ground, and create shared ownership of issues
• Makes strategic decisions to resolve most cases, gets cases back on track to successful resolution
• Collaborates effectively with multiple stakeholders 
• Regularly review cases for technical problem solving and customer service issues

Qualifications Recommended:

• A minimum of four years product support experience or the equivalent in work experience (consulting, server administration, account management, etc)
• Knowledge of networking products and/or networking operating systems
• Strong knowledge of Microsoft SharePoint Portal and Windows SharePoint Portal products
• Able to apply CLR internals knowledge and data  to find the root cause of the problem
• Familiarity with VS Tools such as gacutil, ILDASM,fusion log, ngen, sn.exe, regasm etc
• Understand and explain Garbage Collection, Finalization, managed threads, ThreadPool
• Ability to analyze a dump file to find the source or managed heap consumption\leaks, Hangs, examine objects, troubleshoot specific managed exceptions
• Can manage complex and politically volatile situations and take a strong role in them
• Can leads team case review meetings
• Review other engineer's written replies for approach and technical accuracy
• Can host conference calls with multiple participants, each having different roles or background
• General understanding of Active Directory architecture, features and tools
• Understanding of windows security basics such as file and share permissions, AD groups, authentication, authorization, etc

 

 

 

 

Business Analyst

For one of the leading Global Services Company based out of Bangalore.

Roles & responsibilities:

·      Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.

·      Develops functional specifications and assist in system design specifications for client engagements.

·      May work/ act as data stewards who verify/ validate the integrity and quality of the data and will have sound knowledge of the business area and evaluate the effect (defining the costs and benefits) of the requested changes.

·      Work with ‘business’ to define the meaningful and measurable business case.

·      Should liaise with business managers and low-level users to understand and document business objective, business requirements and scope across affected business areas.

·      Works with business owners and delivery work streams to develop optimal solutions and understand other projects in the given functional area.

·      Contribute to defining high-level scope, creation of User Acceptance test plans by being part (being defacto owner) of the UAT and define acceptance criteria.

·      Work with project manager/s to plan analysis work and highlight risks and issues and provides periodic reports to the project manager/ line managers/ business showing progress against outstanding milestones, status, issues, risks and dependencies.

Qualification:

·      Graduate/ Post Graduate

·      Preferred – Writing and executing SQL statements against RDBMS using query execution tools.

·      Preferred – Understanding of OLAP/ Reporting platform.

Minimum Experience:

·      7+ years

Must Have:

·      Assists in the facilitation of team and client meetings.

·      Delivers informative, well-organized presentations.

·      Understands how to communicate difficult/sensitive information tactfully.

·      Develops relationships with client personnel that foster client ties.

·      Communicates effectively with clients to identify needs and evaluate alternative business solutions with project management.

·      Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

·      Develops functional specifications and assist in system design specifications for client engagements.

·      Manages client expectations effectively.

·      Domain – HR or Finance

Soft Skills:

·      Excellent written, verbal and presentations skills.

·      Facilitation, Mentoring, and Negotiation skills.

·      Experience documenting business processes.

·      Experience documenting business requirements.

·      Problem solving and Critical thinking skills.

·      Strong leadership abilities, including an assertive yet collaborative personality, to affect change across multiple organizations.

 

 

 

Pursuit Leader

For a leading company in IT solutions, services and BPO services

Overall Experience (in years)      14 - 18 Years

Location                                                India (Bangalore or Chennai or Pune)

Skill Requirement

·         Client Interaction: Excellent Client handling capability at different levels

·         Pre-Sales & Solutions: Prior experience in handling Pre-sales, Solutioning and engaged in Sales cycle

·         Relationship: Ability to establish CXO level relationships and relate in consultative way

·         Management: Well developed management skills. Ability to assemble, direct, coach, motivate and coordinate pursuit teams, in different locations and from different parts of Apps BU and partner firms, engaged in multiple simultaneous sales initiatives

·         Project/Program/Budgetary Management: A strong background and proven track record in the construction and management of complex large scale projects/programs/budgets

·         Partner management: Strong partner management skills including inter-divisional, external business partner and supplier management skills in the services arena

·         Technology expertise: Strong appreciation and understanding of key current and emerging technologies, third party solutions and packaged software applications of importance to the global markets.

Role & Responsibilities

·         Own Pursuits end to end

·         End-end responsibility to drive deals, joint accountability with sales and delivery, set the strategic objectives, develops and executes winning strategy along with the Sales team.

·         To own and lead a pursuit focused on winning multi-sized deals in India.

·         Managing diverse teams both internally and externally and engaging key stakeholders to ensure successful closure of the deal.

·         Must have strong experience of Apps Delivery and Solution to Indian clients

·         Must have a worked on and closed outsourcing deals in the Indian market

·         Understand the workings and difference of Indian client in Tender, RFI, RFP process

·         Open to travel within India

·         Ensure client objectives and companies goals (revenue growth, margins, delivery feasibility) are met

Education / Certifications: Technical or Management degree from a reputed institute

 

 

 

System Analyst

Type                       : Permanent

Work Location   : Bangalore

Principal Accountabilities/Responsibilities:

• Analyze, design, program, test, document and maintain IT systems or applications          
• Gather systems requirements from customers (internal and/or external) and ensure users sign-off requirements specification
• Provide maintenance support to customers (internal and/or external) by investigating and rectifying reported systems shortcomings
• Analyze requests for enhancements/changes and write amendment/ program specification
• Update system documentation
• Perform and manage stages of the SDLC and participates in the systems review with Project Manager
• Understand the interdependencies of the services (application, system, network and database) and able to pin-point problem areas accurately to improve overall efficiency
• Design and document system architecture and propose appropriate technologies and tools required to implement systems; and ensure users sign-off design specification
• Use development tools to develop applications for better productivity
• Develop test cases, conduct load test and tune the performance of systems to meet SLAs
• Deploy systems to production and provide post-implementation support
• Document Users' Guide and Systems Manual                    
• Conduct briefing and training sessions to users
• Provide technical guidance to junior colleagues in their work
• Keep abreast of technological advancement, emerging standards and new software or hardware solutions that may affect decisions on systems building or enhancements

Any other duties as and when assigned

Technical Specific Requirement

Job Description (skill sets required)

• Experience in .NET Framework: VB.Net/C#, ASP.NET, ADO.NET.XML, Web Services, VSS, SQL Server and should have working experience on Microsoft SharePoint 2007,Infopath and MOSS technologies including web part developments and Customizing templates etc, should have at least worked on 1 or 2 projects using MOSS
• Should possess good experience developing web application, Web Forms, integrating Calendars and Enterprise Workflows using MOSS (including MOSS 2007)
• Experience in integrating Enterprise Content Management solution such as Filenet, Documentum etc will be advantageous
• Experience with BizTalk a plus

• Possess MCPD on Microsoft .Net/Sharepoint or any other relevant certifications would be advantageous
• Good interpersonal and communication skills

Senior Manager/ DGM Corporate Communications

For a leading (pioneer) Organization in automobile domain in Noida

 

Reports to           : CMD

 

Desired Profile:

 

Educational Qualification: MBA from a good institute / Diploma in Mass Communications from a reputed institute. 

 

Work Experience: 8 to 12 years

 

Preferable industry background: Media background.

 

Nature of Experience:  A journalist preferably with an Auto beat.  Corporate communications, public relations, event management or journalism

 

Responsibilities:

 

·         Drive strategic PR and media strategy for the group and its various verticals. Devise an integrated communications strategy to support the pre defined marketing and business objectives

·         The candidate will be responsible for developing and executing strategic, consistent and ongoing External and Internal communications programs to create and promote the company’s corporate identity, purpose, value and culture in adherence to the brand identity and attributes across all stakeholders internal and external. 

·         This person will be responsible for managing and measuring the effectiveness of all media releases and coverage across various print and electronic media 

·         Responsibilities include Reputation Management (Corporate Social Responsibility / Corporate Visual Identity), Media Relations (product launches, media announcements, events, Issues & Crisis Management, Company Financial Results), and Internal Communications (Business Continuity Planning and internal Ambassador Program me). 

·         Country-wide campaigns: Devise and implement communications campaigns through written communication across all internal stakeholders. Updating profile and content on company’s website, appropriate newsletters and liaises with company divisions to develop appropriate content.

·         Financial media relations:  corporate communications and investor relations, acts as local point of contact for all financial media relations, including securing journalist attendance at global financial results event.

·         Develops the company’s corporate relationships with all print and broadcast media including joint ventures, partnerships, consumer (national and local) press.

·         Event management: Oversight and management of key internal and external corporate events.  This includes visits from VIP guests (government or key opinion leaders), appropriate government educational forums, collaborations with third parties or onsite staff gatherings (in collaboration with Human Resources.

Support Engineer - DSC - ADSI

For one of the top IT company based out of Bangalore

Responsibilities:

• Troubleshooting external code, identifying and fixing the issue that was reported.
• Troubleshoot and fix crashes and hangs in applications that are developed using any of the Microsoft technologies.
• Identify, confirm and escalate bugs in Microsoft’s products reported by external developers.
• Provide appropriate alternate implementations/techniques to help developers workaround a confirmed bug in Microsoft’s products
• Identify issues that occur frequently and help create a knowledge base article to solve/workaround that issue.
• Work on advisory issues to contribute directly to customer’s application/code base.
• Write samples or ‘how to’ prototypes to explain a particular technique/technology or Product.

Qualifications, Abilities and Experience should include:

• 3+ years of experience in developing windows applications.
• Must have good working knowledge of VC++ & C++.  Experience in C#/VB.NET is a plus.
• Working knowledge of COM/DCOM, MFC & Win32 is required,
• Good grasp of Windows Internals (specifically memory management, processes threads, security etc.)
• Strong in OOPs concepts
• Should have experience using Visual Studio for debugging applications
• Excellent verbal and written communications skills
• Ability to work under pressure
• Desired experiences include :
• Experience with software development and/or test
• Knowledge of Active Directory is an added advantage.
• Technical Writing familiarity

Critical Exposure areas;

• Troubleshooting skills

The position requires working in NIGHT SHIFT and providing VOICE-BASED SUPPORT