Sales Manager

IT Services / IT Applications - Sales Manager

Requirement: (4 positions)

~         Banking Capital Market (BCM) sales – Mumbai location

~         Manufacturing – Pune location

~         Insurance – Mumbai Location

~         Multiple vertical experience except BFSI - Bangalore

-          Should have at least 8 – 15 yrs of exp with relevant 7 – 8 yrs selling IT services to various verticals

-          Individual contributor role

-          Should have Good exp in Indian market

-          Should have Good connects in Indian customers

Roles and responsibilities:

-          Acquire new clients and increase sales in the respective vertical

-          Built CXO level and Senior IT Management relationships to promote Mphasis services

-          Collaborate with the management teams to understand, analyze and suggest roadmaps for Application/Infrastructure Outsourcing initiatives promoting MphasiS.

-          Evolve business plans for the New Business Acquisitions.

KEY Responsibility Areas

-          Reaching sales goals as set by management.

-          Maintain high level of product and vendor knowledge

-          Prospecting for new business, preparing/presenting proposals and maintaining existing relationships.

-          Perform sales and technical discussions with potential clients, presentations and preparation of documents in order to increase revenue for the company.

-          Identifying and developing new business and clients through networking, courtesy and follow up calls to new account holders and cold calling.

-          Reviewing progress and identifying opportunities for further sales and areas for new development

-          Understanding Customers’ business needs and applying knowledge of the company’s products to meet those needs.

Reporting to: VP – Sales

 

Interested candidates Share your profile ASAP to: e.gomes@addwiser.biz or Call: 08285782732 urgently

IT Services - IT Applications - Sales Manager

IT Sales / IT Applications Manager

Requirement: (4 positions)

~         Banking Capital Market (BCM) IT Service sales – Mumbai location

~         Manufacturing – Pune location

~         Insurance – Mumbai Location

~         Multiple vertical experience except BFSI - Bangalore

-          Should have at least 8 – 15 yrs of exp with relevant 7 – 8 yrs selling IT services/IT Applications to various verticals

-          Individual contributor role

-          Should have Good exp in Indian market

-          Should have Good connects in Indian customers

Roles and responsibilities:

-          Acquire new clients and increase sales in the respective vertical

-          Built CXO level and Senior IT Management relationships to promote Mphasis services

-          Collaborate with the management teams to understand, analyze and suggest roadmaps for Application/Infrastructure Outsourcing initiatives promoting MphasiS.

-          Evolve business plans for the New Business Acquisitions.

KEY Responsibility Areas

-          Reaching sales goals as set by management.

-          Maintain high level of product and vendor knowledge

-          Prospecting for new business, preparing/presenting proposals and maintaining existing relationships.

-          Perform sales and technical discussions with potential clients, presentations and preparation of documents in order to increase revenue for the company.

-          Identifying and developing new business and clients through networking, courtesy and follow up calls to new account holders and cold calling.

-          Reviewing progress and identifying opportunities for further sales and areas for new development

-          Understanding Customers’ business needs and applying knowledge of the company’s products to meet those needs.

Reporting to: VP - Sales

Manager Technical Support

Location               : Bangalore, India
Job Description
Manager of Technical Support, will have the responsibility to manage a highly skilled technical support team. Will work closely with the Technical Support Management team including the Sr. Managers of Technical Support, Director of Technical Support, Western US and the VP of Global Support Services, Engineering, Sales, and Product Marketing teams to ensure that the organization is delivering overall superior service and support to the customers.
Responsibilities

·         Provide superior technical support and service to the customer base

·         Interface with the field, sales and service organizations and directly with the customer base on critical escalations and call resolution

·         Manage and develop the support teams, including hiring, professional development and proactive project work

·         Design, develop, and implement processes, systems, and technology to support and enhance the technical support function, including workflow and incident management

·         Develop and implement practices that measure the effectiveness and performance of the Technical Support Function

·         Lead and/or being involved in Global Strategic Initiatives work

Requirements:

·         8 years of experience in the software industry with a minimum of 3 years in technical support management, including people management

·         Background in the development and management of remote support groups, international support groups, and 24x7 support operations

·         Extensive expertise in developing metrics to measure the effectiveness of technical support within the organization

·         BS/BA degree or equivalent technical experience, MBA a significant plus

·         Experience in both small and large companies is highly desirable

·         Familiarity with systems operations and management environments within large enterprise customers and/or service providers is desirable

·         Excellent communications and interpersonal skills

·         Track record of accomplishment and effectiveness within organizations

·         Familiarity with CRM or incident tracking and management systems such as Siebel, Remedy, Clarify, etc

 

Interested candidates may pls. send the resumes/relevant references to m.singh@addwiser.biz

Senior Manager Employee Engagement

Requirements:

−    Must have handled employee strength of minimum 1500.

−    Graduate Mass communication / MBA – HR or PM & IR

−    8- 12yrs in employee relations or generalist HR role

−     Hands on experience in handling employee surveys (Formal / Informal)

Will be responsible for a headcount of 8000+ employees, smart dynamic, has strategic involvement in designing, implementing R& R, should have involved in Employee Retention, PMS

Responsibilities:

·         Design innovative methods to measure and analyze level of employee satisfaction

·         Design & implement employee engagement initiatives towards increasing retention

·         Track data with respect to employee promotion, attrition & Ideal strength of critical positions

·         Custodian of employee policies and refreshment of RnR programs.

Financial Indicators:

·         Notional cost retention.

·         Manage the Reward and Recognition and Employee engagement event budget

Customer Orientation:

·         Achieve the targeted the ESS score

·         Revalidate PMS and ensure  PMS compliance

·         Create a employer value proposition and Promote the organization as preferred employer.

·         Explore innovative channels of internal communication.

·         To boost employee morale through innovative welfare activities.

·         Network within the organization for feedback on employee initiatives

·         Identify avenues to build Corporate Social Responsibility activities

Process Indicators:

·         Design processes to manage feedback at all stage of the employee cycle ie recruitment, on boarding, growing within and manage exit cycle

·         Facilitating Exit and stay interviews & analysis of employee feedback and close the loop for feedback.

·         Conducting annual and need based  employee surveys.And address the and Analyze the engaging & disengaging factors

·         Ideate, conceptualize & propose initiative to improve satisfaction level.

·         Develop HR Practices & policies in conjunction with management pertaining to exit, Full & Final settlement.

·         Ideate actions to retain and motivate superior and critical talent in the organization.

·         Editor in chief of in-house newsletter 'Beantalkin'

·         Event Management of employee related activities and corporate get-togethers.

·         Prepare & present performance related report periodically to benchmark territories on following the employee engagement policies

Learning & Development:

·         Ensuring training & development activities for the growth of team.

·         Tracking the team performance & ensuring the periodical appraisals of the team.

·         Cross Functional Training.

Authority:

·         Content Selection for 'Beantalkin'.

·         Signatory on official correspondence to vendors except invoices & contracts

·         Vendor / partner selection and initial negotiation

Kindly share profiles on g.paul@addwiser.biz OR call 9810659881 for quick response.