Technical Support Engineer

Technical Support Engineer

 

Job Description:

As an Enterprise Technical Support Engineer, you will provide technical support to customers who are working to implement VMware ESX Server and related products.

Responsibilities:

·         Respond to customer inquiries, primarily by telephone and e-mail

·         Resolve customer technical issues through diligent research, reproduction, and troubleshooting

·         Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems

·         Document all technical inquiries, develop and review content for knowledge base

·         Help test alpha and beta products

Requirements:

-        Experience in providing Linux/UNIX and Windows technical support to customers

-        Excellent interpersonal skills

-        Strong in spoken and written English

-        Strong Linux or UNIX administration skills & familiarity with the installation and configuration of Linux or UNIX operating systems & setup and operation of TCP/IP networking on Linux or UNIX systems

-        Good practical working ability with UNIX utilities, including editors and command shells

-        Minimum of 2 years experience in software and hardware

-        B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience

-        Working knowledge of Microsoft (Windows Server 2003, Windows 2000, Windows NT, Windows 98, 95, and 3.1; MS-DOS), plus x86 platforms, devices, and networking

Highly Preferred Skills:

−    Some experience with VMware Workstation and / or GSX Server

−    UNIX kernel diagnostics/debugging

−    Experience in administration of SAN environments

−    Technical Certifications (MCSE, CCNA, Linux Certifications etc.)

−    Ability to program and debug Perl administration scripts

−    Experience in working with development organizations in a new product introductions role

−    Experience with operation and administration of Windows NT or Windows 2000 systems

−    Experience in administration of complex SAN environment

−    Familiarity with HTML authoring and operation of UNIX-based Web servers.

 

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