GPS - Partner Technical Consultant - Unified Communication

For one of the Leading IT company based out of Bangalore

The Role

Key work areas: -

·         Represent the company and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft Exchange / Office Communication Server

·         Work on Technical Support issues on Microsoft Exchange Server 2003/2007/2010 (Client Server Infrastructure) with premier customers of Microsoft.

·         Providing technical consultation to Microsoft Gold partners for end to end deploying, planning architectural guidance and best practices laid by Microsoft for Microsoft Unified Messaging Deployment

·         Work on Technical Support issues on Microsoft Office Communication Server 2007 with premier customers of Microsoft

·         Responsible for efficiently managing the relationship with the customers and thoroughly documenting their cases.

·         Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Technical Leads and escalation resources when appropriate.

·         Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

·         Working knowledge of pre-release products and take ownership for product improvement in key product areas.

Critical Exposure areas;

• Possess the ability to verbally explain MS Solutions in English to North American Customers/Partner with clarity and precision
• Possess ability to deliver MS solutions in writing via e-mail
• Proactively understanding customer/partner needs and deliver services that enable them to be successful

Reporting to: Team Manager

The position requires working in NIGHT SHIFTS and providing VOICE-BASED SUPPORT