Partner Technical Consultant - SMS/SCOM/SCCM

For one of the Top IT companies based out of Bangalore

Responsibilities:

• Offering targeted technical engagements with Microsoft Gold Partners by identifying opportunities and providing services proactively
• Organization/ Delivery of services such as Technical Webcasts, Presentations, Skills Transfer, Orientation and Planning support to partners on Microsoft Solutions
• Offering Partners Support Request Management by establishing supportability guidance and options
• Offering Account Management for support benefits partners receive
• Offering Escalation Management for Account and Support related issues
• Acting as an Information Concierge by proactively offering security bulletin, white papers and other technical resources relevant to partner
• Offering monthly partner feedback, satisfaction and planning meetings to determine how best to support their partners experience
• Build and sustain a relationship with the primary technical contact for the partner and ensure the highest level of satisfaction with respect to services and support programs offered by Microsoft

Candidates Profile:

·         3-4 years of experience in supporting / consulting customer, partners or technical service related roles 

·         A good exposure towards SMS/SCCM/SCOM

·         Current MCSE, MCDBA, MCAD, MCSA or other Microsoft Premier certification(s) in the technologies supported

·         Demonstrate passion for MS products and technologies

·         Advanced technical problem solving skills

·         Experience delivering technical presentations

·         Excellent Communication Skills.              

 

·         Reporting to: Team Manager

 

The position requires working in NIGHT SHIFTS and providing VOICE-BASED SUPPORT