CRM Partner Technical Consultant

Requirements:

·         3-4+ years of experience in supporting / consulting customer, partners or technical service related roles 

·         In depth product knowledge on CRM 4.0, 2011 and newer versions of CRM.

·         Should have hands-on knowledge on install, deployment, migration/upgrade and integration scenarios with Microsoft and non-Microsoft technologies is desirable on CRM.

·         Exposure on Demonstrating the product capabilities functionality on the core out of the box scenarios on sales, marketing and services.

·         Ability to understand the customer requirements and translate it back on how the same can be achieved in Dynamics CRM 4.0/2011

·         Good understanding on the design and architecture of CRM 4.0/2011

·         Customization experience will be an added advantage

·         Fair understanding on Microsoft Platforms like Windows Server 2003 or Windows server 2008 or SQL 2000 or SQL 2005 or SQL 2008 and Active Directory or Active Directory Federation Services or BizTalk or IIS or ISA.

·         An understanding on Exchange is a plus.

·         SharePoint developer experience would be a plus.

·         Exposure to LOB likes SAP, Oracle Financials, SIEBLE or IBM WebSphere would be star.

·         Current MCSE, MCDBA, MCAD, MCSA or other Microsoft Premier certification(s) in the technologies supported

·         Demonstrate passion for MS products and technologies

·         Advanced technical problem solving skills

·         Experience delivering technical presentations

·         Excellent Communication Skills. 

 

Responsibilities:

·         Offering targeted technical engagements with Microsoft Gold and Silver Partners by identifying opportunities and providing services proactively

·         Organization/ Delivery of services such as Technical Webcasts, Presentations, Skills Transfer, Orientation Advisory guidance and Planning support to partners on Microsoft Solutions

·         Offering Partners Support Request Management by providing consultative services.

·         Acting as an Information Concierge by proactively offering security bulletin, white papers and other technical resources relevant to partner.

·         Build and sustain a relationship with the primary technical contact for the partner and ensure the highest level of satisfaction with respect to services and support programs offered by Microsoft

·         Provide best in class Pre-Sales services to partners by requirement gathering, scoping and deliver solutions by demos, POCs, Solution Architecture assistance, etc.

 

The position requires working in NIGHT SHIFTS and provides VOICE-BASED Consulting

 

Critical Exposure areas;

·         Possess the ability to verbally explain MS Solutions in English to North American Customers/Partner with clarity and precision

·         Possess ability to deliver MS solutions in writing via e-mail

·         Proactively understanding customer/partner needs and deliver services that enable them to be successful

 

Kindly write to g.paul1979@gmail.com for details…

Microsoft Dynamics AX Technical Consultant

Requirements:

−    Looking for the good experience in ERP"s AXAPTA (Relevant 3 to 12 years) with at least 3 end to end implementations.

−    Hands on experience in Techno Functional/Administration either one of the above mentioned specialty

−    Must have worked on any 1 of Modules like: Production/ Manufacturing OR SCM ELSE must have worked on a combination of Trade & Logistics and Finance Module.

 

The Role:

Offering targeted technical engagements to solve business problems to Microsoft Gold Partners by identifying opportunities and delivering services proactively Organization / Delivery of services such as Technical Webcasts, Presentations, Skills Transfer, Architecture planning/guidance to partners on Microsoft Solutions. Be a point of contact for all proactive technical engagements

 

Job Description:

·         Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft ERP/Axapta.

·         Providing technical consultation to Microsoft Gold partners for end to end deploying, planning architectural guidance and best practices laid by Microsoft for Axapta.

·         Pre-sales and consulting.

·         Responsible for efficiently managing the relationship with the customers and thoroughly documenting their cases.

·         Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Technical Leads and escalation resources when appropriate.

·         Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

·         Working knowledge of pre-release products and take ownership for product improvement in key product areas.

Regional Escalation Manager (REM)

For one of the leading product development company based out of Bangalore

Regional Escalation Manager (REM)

The REM is a highly challenging and visible role focused on improving customer satisfaction with escalated incidents. This individual will act as VMware’s ambassador to the customer and as the customer's  advocate within VMware; Engage and help drive escalated issues by coordinating the correct resources both internally and externally to interface with Senior Management, Engineering, Sales and Customers to resolve business and technical issues on all products and services.

Responsibilities:

• Act as the primary interface for local escalation management with regards to customer escalations.
• Prioritize & drive escalations with Continuing Product Development (CPD) to ensure visibility, traction and ultimate closure.
• Ensure the customer’s voice is heard throughout the escalation process.
• Set correct expectations and drive relief and resolution through effective communication.
• Monitor customer Problem Reports (PR’s) and work with the Global Escalation Manager and engineering to ensure appropriate resources have been allocated and the SR’s/PR’s are being actively handled in an appropriate manner.
• Provide regular regional status updates for all escalated Service Requests.
• Identify, trend, document escalation trends & collaborate with the Product Support Engineering organization on product defects and trends.
• Collaborate with the infrastructure functions required in escalations management.
• Analyze escalation performance metrics.
• Collaborate with the Global Escalation Manager and other REM’s to ensure process alignment and best practice refinement.
• Review and root cause all escalated service requests and use this information to effect continuous improvement within the service delivery teams.
• Create and maintain lines of communication with field teams (SE, Sales, and TAMs).
• Travel to customer sites and VMware offices as required.
• Take an active role on escalated critical customer issues as may be required.

Skills & Requirements:

• Experience: 7 – 14 years
• Customer Focus
• Display a strong sense of urgency
• Strong written, verbal communication and presentation skills
• Ability to drive escalations through defined process to resolution
• 5-7 years in technical support preferably of a software product, and ideally an enterprise software product
• Strong negotiation skills
• Strong conflict management skills
• Demonstrated experience influencing people across functional boundaries
• Demonstrated effectiveness working with global or international operations
• Ability to work effectively in high stress situations
• BS Computer Science or equivalent

Reporting to: Senior Manager

If interested, then pl send across your updated CV to s.saloni@addwiser.biz

 

 

 

Test Lead

REQUIRED

·         At least 7+ years of manual testing experience

·         At least 2 years as a test lead or senior test analyst

·         Must have worked on Payment Systems like SWIFT or ACCORD. OR exposure to Reference Data, Corporate Actions, Capital Market domain like Equities, Derivates, Securities Lending/ Investment Banking domain)

·         Must be hands-on in database testing on SQL Server.  Must have worked on writing complex SQL queries like joins, orderby, groupby and simple queries like Insert, Update, Select, Delete.

·         Strong experience of business domains worked.

·         Experience in designing and execution of test cases and test strategies

·         Experience in automation testing and scripting.

·         Initial software development experience

BIG PLUS

·         Knowledge of banking systems

·         Experience in automated testing using tools

NICE TO HAVE

·         Knowledge of scripting languages, e.g.: PERL, Tcl/Tk

·         Understanding of bug tracking model / tools

·         Understanding of Software Development Life Cycle

·         Understanding of test metrics

·         Experience in testing client/server applications

·         Experience in testing web based applications

·         Experience in testing GUI based applications

·         Knowledge of Windows NT and Unix (preferably Solaris)

·         Knowledge of UML, XML, Java

·         Knowledge of Oracle, MS SQL, Sybase databases

·         Experience in CMM or ISO standards

GENERAL

·         Team player

·         Ability to lead a team of test analysts

·         Excellent written and verbal communication skills

·         Ability to work independently