Technical Trainer

 

Position/Responsibilities:
This position, reporting to the Manager of Education Services, is responsible for delivering, developing, and maintaining technical courses for the organization, channel partners, customers, and internal employees. Courses will be delivered in traditional lecture/lab settings, and, at times, on-line.

Responsibilities include:
Instruction

·         Teaching courses for customers, partners, distributors, and internal employees

·         Conducting train the trainer sessions

·         Working with fellow instructors to improve training materials and delivery

Course Development

·         Developing custom courses using and extending existing training curriculum

·         Working with subject matter experts to validate course design and content

·         Working with course developers and marketing to determine curriculum needs

·         Updating and maintaining existing courseware and labs

Other

·         Traveling 50% to 60% of the time

·         Working with the organization’s Technical Publications and Systems Engineering group to ensure consistency of product documentation and training materials, and to exploit opportunities for reuse of these materials

·         Investigating, developing, and implementing programs for alternative education channels for customers and strategic partners, such as online “webinars”, eLearning, and technical awareness seminars

·         Assisting in interviewing and selecting new technical trainers

·         Mentoring new trainers, and providing support to other trainers, especially those based off-site

·         Supporting sales by acting as a strong advocate for the products both inside and outside classes

·         Assisting engineers in product development by discovering and reporting bugs and requesting new features in company’s products

Desirable Skills and Experience

·         4+ years experience teaching technical material, preferably at the operating system level and below

·         2+ years experience developing technical training materials

·         5+ years experience in technical industry

·         Knowledge of systems administration, networking, client/server applications and hardware configuration:

o   Strong knowledge of systems administration in Linux/UNIX and Microsoft Windows operating systems

o   Ability to write scripts and simple programs

o   Good practical working ability with Linux and/or Windows utilities and applications

·         Experience doing and/or teaching one or more of the following: Linux/UNIX System Administration, Server Hardware Maintenance, x86 Hardware Configuration, Windows 2000+ Server Systems Administration, Storage Area Networks, Linux/UNIX Kernel Configuration & Tuning, Windows Server and Network Configuration

·         Experience using instructional design models, including:

o   Analyzing audience needs and tying them to business requirements

o   Designing and developing student and instructor guides

o   Creating tests and practical lab activities

·         Practical knowledge of modern electronic education delivery channels (eLearning) and systems (learning management systems)

·         Excellent written and oral communication skills

·         Project management experience, preferably with large educational projects

 

TEAM MANAGER

For one of the TOP IT Company based out of Bangalore

The Role

This position is responsible for supervising and enhancing the performance of a team of Support Engineers, including the areas of customer satisfaction, technical expertise, and timeliness of support delivery.

The Team Manager will monitor and enhance the performance of the team in the areas of productivity, customer satisfaction, employee satisfaction and employee development, as well as enhance the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving customer satisfaction, communication skills, and technical ability.

Responsibilities:

The Team Manager will interact with customers with regards to case progress and handle politically hot or dissatisfied customers. The person will be responsible for achieving a high level of customer satisfaction at both the team and organizational level.

The Team Manager will lead, schedule, coordinate, meetings, and projects relevant to the team and unit; as well as address daily issues that affect support at the team and the unit levels. The person will lead and interact about support issues on a cross-site and/or cross-unit basis, as well as conduct employee performance reviews/evaluations, besides conducting regular career planning sessions with employees.

Candidates Profile

·         At least 2-3 years of experience of leading teams/ managing team performance with strong focus on customer service and having overall experience of 8-13 years in similar industry

·         Strong Customer handling skills

·         Knowledge of Microsoft technologies or relevant programming languages.

·         Advanced communication and problem solving skills

·         Should have worked in a global environment

·         Knowledge of Quality initiatives such as COPC or Six Sigma would be desirable

Critical Exposure areas:

·         Manage & develop a team of Support Engineers to deliver the highest level of customer satisfaction

·         Assist teams in training and development as well as technical coaching and mentoring.

·         Interact with customers on a regular basis to enhance customer experience

·         Drive and implement changes to develop people and take accountability of daily issues that affect service delivery. 

·         Manage Metrics and ensure process adherence

Reporting to: Group Manager

The position requires working in NIGHT SHIFTS and provides VOICE-BASED SUPPORT

 

 

 

 

Consultant - Applications

For Worlds leading Product Based Organization

Work Location  : Mumbai

 

The Role – Consultant:

 

The role is a mix of advanced technology and business acumen. The Developer Consultant helps customer/partner account teams identify, pursue and close strategic business development opportunities while continually driving add-on business within existing projects. To accomplish this, Developer Consultants must be effective in fostering executive level relationships. When asked, consultants help translate business or application development requirements into technology requirements for inclusion in contracts and/or statements of work.

 

Responsibilities:

 

Define Vision & Scope, Create Design & Architecture

·         Maintain a breadth of knowledge in a market sector, of industry standard frameworks and architectures as well as demonstrable technical expertise in deploying .NET solutions and related MS technologies

·         Define requirement with engagement Manager.

·         Understand customer environment & gather business requirement.

·         Research Technical Aspects & Best Practices.

·         Map technical information to customer’s context.

·         Develop architectural design document based on existing sample or new requirement.

 

Project Plans & Execution

·         Identify customer required deliverables & all tasks for the project.

·         Create high level plan & estimate timelines & resources.

·         Meet with internal & partner resources to get feedback & commitment to the project plan.

·         Develop the detailed project plan.

·         Execute the project and augment the project team with your technical depth and expertise.

·         Mentor the customer and partner team members of the project to achieve project goals.

·         Monitor & adjust estimates to integrate new constraints.

·         Conduct project closeout meetings.

 

On-going Advice & Knowledge Transfer to Customer

·         Study technical books, internet content, magazines, internal & external sources to build knowledge base & gather best practices.

·         Respond to customer needs by email, phone calls & one to one meetings.

·         Prepare documentation as needed.

 

Presentation & Trainings to Customers & Partners

·         Identify Customer needs.

·         Research knowledge base & collect reference materials.

·         Prepare customized presentations or Trainings materials.

·         Give presentation or training.

·         Gather feedback & fine tune.

 

Contribute to Internal Knowledge Management System

·         Capture all the field learning on a project & document the same in the format required.

·         Ensure all assets created on a project – Design document, Vision scope document, Architecture Document , Sample code etc is submitted to the internal knowledge management system.

·         Provide constructive feedback for all the assets downloaded from the internal knowledge management system.

 

Candidates Profile

ü  9+ years work experience in Consultancy, Architecting, Design, Deployment and/or support of software-related products or services, in a Microsoft-based large-scale Enterprise environment.

ü  Advanced level of knowledge in  .NET Frameworks, C#, ASP.NET, MOSS/BizTalk, SQL, XML Technologies and Web Services

ü  Good knowledge of MS Products such as Win2003/2008 Advanced Server, SQL Server 2005/2008, BizTalk Server 2006/2009, MOSS 2010, Office System, COM+, .NET Framework 3.5/4.0, TCP/IP and general networking and Active Directory is required.

ü  Ability to communicate with the appropriate audiences at all levels of an organization in a technical context.

ü  Project Management Experience would is desirable

ü  Bachelors degree in Engineering  – BE, BTECH or Equivalent.

ü  Industry Certifications like MCSD, MCDBA, MCAD.

 

 

Consultant - Applications

For Worlds leading Product Based Organization

Work Location  : Mumbai

 

The Role – Consultant:

 

The role is a mix of advanced technology and business acumen. The Developer Consultant helps customer/partner account teams identify, pursue and close strategic business development opportunities while continually driving add-on business within existing projects. To accomplish this, Developer Consultants must be effective in fostering executive level relationships. When asked, consultants help translate business or application development requirements into technology requirements for inclusion in contracts and/or statements of work.

 

Responsibilities:

 

Define Vision & Scope, Create Design & Architecture

·         Maintain a breadth of knowledge in a market sector, of industry standard frameworks and architectures as well as demonstrable technical expertise in deploying .NET solutions and related MS technologies

·         Define requirement with engagement Manager.

·         Understand customer environment & gather business requirement.

·         Research Technical Aspects & Best Practices.

·         Map technical information to customer’s context.

·         Develop architectural design document based on existing sample or new requirement.

 

Project Plans & Execution

·         Identify customer required deliverables & all tasks for the project.

·         Create high level plan & estimate timelines & resources.

·         Meet with internal & partner resources to get feedback & commitment to the project plan.

·         Develop the detailed project plan.

·         Execute the project and augment the project team with your technical depth and expertise.

·         Mentor the customer and partner team members of the project to achieve project goals.

·         Monitor & adjust estimates to integrate new constraints.

·         Conduct project closeout meetings.

 

On-going Advice & Knowledge Transfer to Customer

·         Study technical books, internet content, magazines, internal & external sources to build knowledge base & gather best practices.

·         Respond to customer needs by email, phone calls & one to one meetings.

·         Prepare documentation as needed.

 

Presentation & Trainings to Customers & Partners

·         Identify Customer needs.

·         Research knowledge base & collect reference materials.

·         Prepare customized presentations or Trainings materials.

·         Give presentation or training.

·         Gather feedback & fine tune.

 

Contribute to Internal Knowledge Management System

·         Capture all the field learning on a project & document the same in the format required.

·         Ensure all assets created on a project – Design document, Vision scope document, Architecture Document , Sample code etc is submitted to the internal knowledge management system.

·         Provide constructive feedback for all the assets downloaded from the internal knowledge management system.

 

Candidates Profile

ü  9+ years work experience in Consultancy, Architecting, Design, Deployment and/or support of software-related products or services, in a Microsoft-based large-scale Enterprise environment.

ü  Advanced level of knowledge in  .NET Frameworks, C#, ASP.NET, MOSS/BizTalk, SQL, XML Technologies and Web Services

ü  Good knowledge of MS Products such as Win2003/2008 Advanced Server, SQL Server 2005/2008, BizTalk Server 2006/2009, MOSS 2010, Office System, COM+, .NET Framework 3.5/4.0, TCP/IP and general networking and Active Directory is required.

ü  Ability to communicate with the appropriate audiences at all levels of an organization in a technical context.

ü  Project Management Experience would is desirable

ü  Bachelors degree in Engineering  – BE, BTECH or Equivalent.

ü  Industry Certifications like MCSD, MCDBA, MCAD.