Technical Trainer

 

Position/Responsibilities:
This position, reporting to the Manager of Education Services, is responsible for delivering, developing, and maintaining technical courses for the organization, channel partners, customers, and internal employees. Courses will be delivered in traditional lecture/lab settings, and, at times, on-line.

Responsibilities include:
Instruction

·         Teaching courses for customers, partners, distributors, and internal employees

·         Conducting train the trainer sessions

·         Working with fellow instructors to improve training materials and delivery

Course Development

·         Developing custom courses using and extending existing training curriculum

·         Working with subject matter experts to validate course design and content

·         Working with course developers and marketing to determine curriculum needs

·         Updating and maintaining existing courseware and labs

Other

·         Traveling 50% to 60% of the time

·         Working with the organization’s Technical Publications and Systems Engineering group to ensure consistency of product documentation and training materials, and to exploit opportunities for reuse of these materials

·         Investigating, developing, and implementing programs for alternative education channels for customers and strategic partners, such as online “webinars”, eLearning, and technical awareness seminars

·         Assisting in interviewing and selecting new technical trainers

·         Mentoring new trainers, and providing support to other trainers, especially those based off-site

·         Supporting sales by acting as a strong advocate for the products both inside and outside classes

·         Assisting engineers in product development by discovering and reporting bugs and requesting new features in company’s products

Desirable Skills and Experience

·         4+ years experience teaching technical material, preferably at the operating system level and below

·         2+ years experience developing technical training materials

·         5+ years experience in technical industry

·         Knowledge of systems administration, networking, client/server applications and hardware configuration:

o   Strong knowledge of systems administration in Linux/UNIX and Microsoft Windows operating systems

o   Ability to write scripts and simple programs

o   Good practical working ability with Linux and/or Windows utilities and applications

·         Experience doing and/or teaching one or more of the following: Linux/UNIX System Administration, Server Hardware Maintenance, x86 Hardware Configuration, Windows 2000+ Server Systems Administration, Storage Area Networks, Linux/UNIX Kernel Configuration & Tuning, Windows Server and Network Configuration

·         Experience using instructional design models, including:

o   Analyzing audience needs and tying them to business requirements

o   Designing and developing student and instructor guides

o   Creating tests and practical lab activities

·         Practical knowledge of modern electronic education delivery channels (eLearning) and systems (learning management systems)

·         Excellent written and oral communication skills

·         Project management experience, preferably with large educational projects