Monday, March 12, 2012

Culture and Communication Specialist

 

Requirements:

−    3-6 years of work experience as English Language teacher/ Trainer/ Voice & Accent Trainer/ Soft Skills trainer/ Communication Coach/ Voice Coach.

−    Mandatory Educational Qualifications: BA/ MA (English) OR any graduate with Professional English Language Certifications like: CELTA/ TESOL/ Dale Carnegie/ DELTA/ TKT/ TTT/ TEFL/ BEC Etc.

 

Role Overview:

·         As a Culture and Communication Specialist : You will analyze the quality of service in voice and written customer interaction (primarily with respect to language and intercultural communication) and deliver effective learning solutions for intercultural and language learning needs.

·         You will be a member of a culturally diverse language team for Microsoft India GTSC in Bangalore. You will support highly skilled engineers in language and soft skills training through quality monitoring of their calls and emails with professional and premier customers who use Microsoft products.

 

Responsibilities:

Learning needs analysis:
·         Analyze quality of technical and customer support in terms of language and intercultural competencies for phone calls, emails, and chat messaging.  
·         Develop coaching and learning plan in line with data on staff performance and consultation with managers.
·         Keep accurate, up-to-date records.
·         Use appropriate assessment tools (training provided where needed).
Coaching:
·         Coach staff one-on-one or with small groups of trainees.  
·         Assess needs in conjunction with key stakeholders and performance data, and define objectives and learning plan.
·         Individuate instruction and materials based on learner or group needs.  
·         Prepare coaching sessions in line with best practices for intercultural and language learning.
Learning solutions:
·         Analyze needs, design, and deliver training courses and workshops for delivery.
·         Train staff in core training modules and workshops for communicating effectively across cultural and linguistic differences in English with a diverse customer base.
·         Evaluate staff progress and complete all reporting requirements as needed.

 

Shift Timings: 5-days work week.  Work (Shift) Timings (6:30 p.m. to 3:00 a.m.)/ Pick and Drop Facility provided.

 

Kindly share profiles on g.paul@addwiser.biz OR call 098106 59881 for quick response.

Support Engineer - Biztalk

The Role

The BizTalk Support team will be responsible for delivering support for the customers. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.

Responsibilities:

·         Communicate with the enterprise customers via telephone, email, and other electronic communications regarding problems.

·         Analyze problems by using trace analysis, source code, and other sophisticated debugging tools and develop solutions to meet customer needs; may involve writing custom code.

·         Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

·         Write technical articles and sample programs for Microsoft's knowledge base

Candidates Profile

·         Strong knowledge and experience in .Net Framework, BizTalk Server.

·         Good knowledge gained from experience in .NET programming(C#, ASP.NET, VB.Net) and database technologies (SQL Server)

·         Experience with Orchestrations, Pipelines, EDI, MSMQ

·         Good understanding of the concepts of Operating Systems and networking is required

·         Microsoft Certified technology Specialist: BizTalk Server would be an added advantage.

·         MCP Certified in at least one of the Microsoft Programming Technologies is an added advantage

·         Experience of at-least 2 years in the technical environment mentioned above is desirable.

·         Good English Communication Skills - Spoken and Written (including technical writing)

·         Strong Trouble Shooting and problem solving skills

·         Excellent customer Service skills and effective learning skills

Critical Exposure areas:

·         Knowledge and experience with Microsoft .NET programming(C#, ASP.NET, VB.Net) and Webservers - BizTalk

·         Industry programming experience in building Windows or Internet applications

·         Trouble shooting skills

Reporting to: Team Manager

The position requires working in NIGHT SHIFTS and provides VOICE-BASED SUPPORT

 

 

 

 

 

 

 

Monday, March 5, 2012

Technical Support Engineer -Developer Support

Job Summary

Provides technical assistance and developer support to customers and partners.

Summary of essential job functions

Provide technical assistance and developer support via phone, the Internet, e-mail and other electronic means. Obtain and retain general and detailed knowledge on any number of assigned developer products. Communicate technically complex remedies, solutions or workarounds in a clear and concise manner. Focus efforts to meet or exceed defined performance criteria.

Minimum requirements

·         4 year degree preferred or relevant industry experience; technical aptitude and hands-on experience developing Java software in an enterprise environment.

·         Comfortable learning and then using CRM and diagnostic tools. Evidence of learning and applying technical skills

 

Abilities Required

•        Bachelor or Masters degree in Computer Science or related field of studies

•        Strong analytical, troubleshooting, and problem solving skills

•        Fluent written and verbal communication in English

•        Must have excellent customer handling skills and be used to working in environments with high levels of stress, dealing with complex technical issues whilst managing customer expectations

•        4 + years industry experience in technical support or related disciplines

•        2 + years of industry experience in Java development

•        Intermediate level of knowledge in Spring Framework

•        Intermediate level of knowledge in vSphere SDK/API

•        Familiarity with Hibernate, Eclipse, Maven, or PowerCLI is preferred, but not required

 

Interested candidates pls. send in their profiles of relevant references to m.singh@addwiser.biz

 

Thursday, March 1, 2012

Senior Recruiter

For one of the leading Product Development Company based out of Bangalore

A talented, results oriented Recruiter, with a passion for delighting the client and candidate, to join our global recruiting organization.  The Recruiter will work with a team of sourcers and recruiting coordinators focusing in the areas of candidate talent search and placement, process improvement, strategy development and will act as client lead for supported groups. They will foster a collaborative team environment and a strong service oriented culture that ensures delivery of efficient, effective, quality driven service to internal customers and meets customer service level agreements.

To be great in this role the candidate must be able to successfully manage, prioritize and close searches against a timeline and have experience setting benchmarks, metrics, and understand how to prioritize to hit all customer SLAs. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. The best candidates will draw on extensive knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders, hiring managers and HR business partners.  They have a reputation for being exceptional at candidate generation, client/account management, possess organizational skills, strong verbal and written communication skills, have an ability to prioritize their time, demonstrate pushback and a sense of urgency, and understand the value of providing amazing customer service.

Core Responsibilities:

·         Partner with hiring teams to build effective sourcing, assessment, and closing approaches with an ability to manage customer/partner expectations through a deep understanding of return on investment.

·         Must be able to understand how to recruit passive candidates and possess the mentality to "profile people and gauge chemistry of candidates for fit and understand their motivation" rather than sell a role.

·         Build and maintain network of potential candidates through pro-active market research and on-going relationship management; conducts in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high offer-to-interview ratio.

·         Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company, implementing any new processes and fine tuning standard processes for recruiting that fits within Amazon's mission to deliver the highest quality results to the customer.

·         Articulate in writing a plan with deliverables, timelines and a formal tracking process.
Interview candidates within the framework of the position specification. Possess strong ability to screen, interview and prepare an ideal candidate slate within an appropriate and consistent timeline.

·         Participate in special projects/recruiting initiatives including assessment of best practices in interviewing techniques, leveraging of internal sources of talent and identification of top performers for senior-level openings.

Ideal Candidate Qualifications:

·         Minimum of 6 years of corporate and or search firm progressive recruiting experience including sourcing and full life cycle recruiting (corporate and agency experience preferred)

·         Account management focus, skilled at partnering with hiring teams to build effective sourcing, assessment, and closing approaches with an ability to manage customer expectations

·         Must have experience with a building and utilizing a variety of sourcing plans and tools, including proactive phone and internet research.

·         Recognized as a top producing recruiter, the "star" at their firm, recognized for use of innovation, process improvement and bottom line results

·         This individual will be heavily networked and will be knowledgeable of leading search practices.

·         Strong client focus and commitment to continuous improvement; ability to proactively network and establish effective working relationships, must pursue conscious cost-containment efforts in recruiting, continually seek new sourcing options, and develop creative approaches to delivering candidates to the customer.

·         Superior written and verbal communication skills, organizational and negotiation skills are required.

·         Effectively manage and prioritize multiple searches, projects and client relationships.

·         Demonstrated ability to execute recruiting strategy, including employer promotion in the marketplace, candidate management, diversity sourcing, and interview process management.

·         Self-sufficient and able to work with little direct supervision; proven ability to act at both the strategic and tactical levels in a fast paced; must be extremely organized, detail oriented, and able to multi-task.

·         Demonstrated credibility with business leaders; strong consulting skills, a positive attitude, and demonstrated ability to work in a team environment, as a team leader and member.

·         Possess strong analytic skills with ability to create, measure, and scale the right workflow between candidates, hiring managers, and the recruiting team

·         CTS/ATS experience is preferred to source, track and manage candidates

·         Strong Microsoft proficiency, including Word, Excel, PowerPoint and Outlook

·         BA/BS highly preferred.

Experience: 7 – 10 years

Reporting to: Manager Recruitments

 

Pls send across your  updated resumes to s.saloni@addwiser.biz