Partner Consultant (Microsoft Azure IaaS and Virtualization)

Responsibilities:

·         Offering targeted technical engagements with Microsoft Gold Partners by identifying opportunities and providing services proactively

·         Organization/ Delivery of services such as Technical Webcasts, Presentations, Skills Transfer, Orientation and Planning support to partners on Microsoft Solutions

·         Offering Partners Support Request Management by establishing supportability guidance and options

·         Offering Account Management for support benefits partners receive

·         Offering Escalation Management for Account and Support related issues

·         Acting as an Information Concierge by proactively offering security bulletin, white papers and other technical resources relevant to partner

·         Offering monthly partner feedback, satisfaction and planning meetings to determine how best to support their partners experience

·         Build and sustain a relationship with the primary technical contact for the partner and ensure the highest level of satisfaction with respect to services and support programs offered by Microsoft

Candidate Profile:

·         3-4 years of experience in customer/partner/technical service related roles 

·         Experience with Microsoft Azure (IaaS), Windows Server, Virtualization (Hyper-V and SCVMM)

·         Platforms Knowledge like Active Directory, Networking and System Center will be an added benefit

·         Current MCSE, MCDBA, MCAD, MCSA or other Microsoft Premier certification(s) in the technologies supported will be preferred

·         Experience delivery Telephone base technical support

·         Hands on experience working with MS Server products

·         Adequate practical background

·         Strong concepts on networking and infrastructure components like Virtual Machines, Virtual Networks, Traffic Manager and Virtualization.

·         Understanding of troubleshooting techniques like http debugging and network tracing.

·         Experience on working with Windows AD designing is a plus point.

·         Strong working knowledge of English (verbal and written) is mandatory

·         Ability to learn new technologies very fast.

·         Demonstrate passion for MS products and technologies

·         Advanced technical problem solving skills

·         Experience delivering technical presentations

·         Excellent Communication Skills.

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