Assistant Manager Operations (Non Voice)

 

Responsibilities:

·         Shift Management, Team Management

·         Meet SLAs and track Process Improvement

·         Coaching/Mentoring

·         Handle Appraisals

·         Help in Staffing/Recruiting

 

Work Location  : Gurgaon

Shift Timings     : US

 

Eligibility Criterion:

·         High Analytical abilities, arithmetical & Reasoning Skills with inclination towards financial services

·         Team Management Ability & should be have managed a team of  15-20 TM's in the last role

·         Should have basic understanding of Annuities (Variable Annuities).  Someone with certification like LOMA/ AAPA will be preferred.

 

Required Skills:

·         Good written and verbal Communication Skills

·         Good Knowledge of Computers and Usage of  Computer System/MS Office

·         High Customer service orientation

 

Minimum Qualification: Graduation

 

Years of Experience:

-        Total of 6- 8 years of BPO Experience.

-        Should be in a Team Leader's role for at least 2 years.