Technical Support Engineer

Work Location               : Bangalore

Responsibilities

·         Respond to customer inquiries, primarily by telephone and e-mail

·         Resolve customer technical issues through diligent research, reproduction, and troubleshooting

·         Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems

·         Document all technical inquiries, develop and review content for knowledge base

·         Help test alpha and beta products

Requirements

·         Experience in providing Linux/UNIX and Windows technical support to customers

·         Excellent interpersonal skills

·         Strong in spoken and written English

·         Strong Linux or UNIX administration skills & familiarity with the installation and configuration of Linux or UNIX operating systems & setup and operation of TCP/IP networking on Linux or UNIX systems

·         Good practical working ability with UNIX utilities, including editors and command shells

·         Minimum of 6 years experience in software and hardware

·         B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience

·         Working knowledge of Microsoft (Windows Server 2003, Windows 2000, Windows NT, Windows 98, 95, and 3.1; MS-DOS), plus x86 platforms, devices, and networking

Highly Preferred Skills

·         Some experience with VMware Workstation and / or GSX Server

·         UNIX kernel diagnostics/debugging

·         Experience in administration of SAN environments

·         Technical Certifications (MCSE, CCNA, Linux Certifications etc.)

·         Ability to program and debug Perl administration scripts

·         Experience in working with development organizations in a new product introductions role

·         Experience with operation and administration of Windows NT or Windows 2000 systems

·         Experience in administration of complex SAN environment

·         Familiarity with HTML authoring and operation of UNIX-based Web servers

Shift Timings: Night Shift

Kindly send in the profiles to: m.singh@addwiser.biz