GPS - Partner Technical Consultant - Unified Communication

For a TOP IT Company based out of Bangalore

The Role

Key work areas: -

·         Communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft Exchange / Office Communication Server

·         Work on Technical Support issues on Microsoft Exchange Server 2003/2007(Client Server Infrastructure) with premier customers of Microsoft.

·         Providing technical consultation to Microsoft Gold partners for end to end deploying, planning architectural guidance and best practices laid by Microsoft for Microsoft Unified Messaging Deployment

·         Work on Technical Support issues on Microsoft Office Communication Server 2007 with premier customers of Microsoft

·         Responsible for efficiently managing the relationship with the customers and thoroughly documenting their cases.

·         Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Technical Leads and escalation resources when appropriate.

·         Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

·         Working knowledge of pre-release products and take ownership for product improvement in key product areas.

Critical Exposure areas;

• Possess the ability to verbally explain MS Solutions in English to North American Customers/Partner with clarity and precision
• Possess ability to deliver MS solutions in writing via e-mail
• Proactively understanding customer/partner needs and deliver services that enable them to be successful

Reporting to: Team Manager

The position requires working in NIGHT SHIFTS and providing VOICE-BASED SUPPORT

 

 

 

 

 

 

Major Account Manager

Reports to           : Sales Director

 

The Major Account Manager (AM) role adds value by delivering a well-managed, profitable and growing business produced through relationship excellence and sales excellence practices where the customer views the AM as trusted advisor.

 

The Deliverables:

1.       Customers with realized value from the MSFT platform through acquisition and deployment of the solutions they buy

2.       Strong and deepening customer relationships

3.       Strategic, effective and actionable account plans

4.       Well developed opportunities leading to a healthy pipeline producing wins that meet or exceed quota

5.       High performing account teams through effective AM coaching and leadership

 

Profile Requirements:

·         Work Experience 15+ yrs.

·         Has passionate attitude for sales, technology and customers as an enabler for a company’s growth.

·         Is experienced in building partnerships that help customers grow their businesses and deeply understands customer relationship-building as a discipline.

·         Has the “discipline” of working with people; is structured in his/her approach to leading teams through complex technology solution sales.

·         Is experienced and adept at getting people working towards a common goal; consistently demonstrates strong people management skills.

·         Is tough skinned; shows no fear in the face of challenges; is someone who doesn’t take things personally.

·         Is a leader who consistently demonstrates integrity and honesty.

·         Knows how to deliver on promises.

·         Has extensive change management experience.

·         Has in-depth knowledge of major accounts, their customers and their industry challenges.

·         Is organized with strong prioritization skills.

·         Is creative and innovative; is often seen as visionary in his/her approach.

 

How is the Major AM role unique from other Account Manager roles?

The Major AM role is unique in the following ways:

·         Capability to develop and provide value to multiple CXO relationships (CFO, CIO, COO, possibility CEO) and VP LOB relationships.

·         Scale through teams and can sell to multiple locations around the world.

·         Demonstrated executive acumen at a multi-national level

·         Sales cycles generally are 18-36 months with larger transactions (deal size) and longer cycles.

·         Sales collaboration required between AMs covering multi-national customers at HQ and downstream locations.

·         Develops multi-year account plans covering multi multinational opportunities, as appropriate.

·         Increased complexity due to the myriad of Microsoft internal teams they interface with around the world.

·         Account long term potential (LTP)—minimum $5M annual (for Mature) and minimum of $3M (for Emerging).

·         Provides coaching to peer account managers.

·         Account ratio 1:2: (on average).

Project Manager - Credit Cards/Java

For one of the leading IT company based out of Pune

 

·         Credit Cards Domain experience is mandatory

·         Strong in Project Management, work management and stakeholder management.

·         Strong in written and verbal communication

·         Adept in tracking and status reporting at different stakeholder levels

·         Strong competence on Java, J2ee technology stack

·         Strong analytical, problem solving and client facing skills

·         Good in people management and mentoring

·         Should have experience in pre-sales activities such as work on RFIs, RFPs, technical solutioning etc.

·         Should be familiar with architecture best practices and design patterns.

·         Experience: 8 – 12 yrs

 

 

 

Microsoft BI Developer

For a US based Fortune 500 Company into Medical implants & Equipments business based out of Gurgaon

Job Description: We are looking for an experienced and motivated professional who shall play a key role as a BI developer.

Key Skills:

·         Proven experience in complex Reports, Dashboard and Scorecard design.

·         Strong development Experience with Microsoft SQL Server Reporting Services 2005/2008.

·         Minimal 1 year hands-on SQL Server 2008, 3 years SQL Server 2005

·         Well versed in writing MDX (Multi Dimensional Expressions) queries

·         Understand the impact a process change might have on the system and be able to guide process definitions accordingly.

·         Able to efficiently communicate technical needs and objectives.

·         Ability to work with minimal supervision.

Good to have:

·         Programming with Transact SQL, .net and Windows Powershell

·         Administration of SQL Server 2000, 2005, 2008 Database Engine.

·         Experience in planning system resource capacity for SSRS and PPS2007.

Desired Profile:

·         Strong & proven BI Developer experience

·         Certification MCITP – Business Intelligence Developer, Performance point Server 2007;

·         Tertiary qualifications in a technical or business discipline would also be an advantage

·         Excellent communication & documentation skills;

Soft Skills:

·         Must have excellent written and oral communication skills and be well organized.

·         Interact internally and externally on a daily basis to achieve department / work unit goals.

Education:

·         B.Tech/MCA/B.E/M.Tech/MS. - Computers, Electronics/Telecommunications

Experience: 3 - 6 years