Support Escalation Engineer - Lync/ SfB

Qualifications:

Required:

−    Minimum of 6 years of experience in systems development, network operations, software support or I.T. consulting.

−    Solid understanding of client/server, networking, and Internet technologies fundamentals.

−    Previous experience deploying, administrating and/or supporting an enterprise instant messaging, real time communications solution or enterprise messaging solution such as OCS/Lync/SFB, Jabber, Exchange, or Cisco WebEX.

−    Alternatively, a candidate with in-depth hands on experience in the deployment and management of Lync or OCS into an existing PBX/iPBX/VoIP environment or the deployment and management of a non-Microsoft VoIP solution such as Cisco Call Manager, Siemens OpenScape, and IBM Sametime will be considered.

−    Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments specific to authentication, network connectivity, messaging, SIP or VoIP and Unified Communications.

−    Strong Network and/or VoIP experience with underlying technologies such as Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP, VLANs, and WAN protocols and technologies.

−    Initiative to develop expertise on new technologies beyond the provided classroom training.

−    Candidates with strong and lengthy experience in supporting complex, enterprise networking products and networking operating systems (preferably Windows Server but not limited to) for 3 years or more will be considered even when the above qualifications may not all be present.

−    Candidates must also have strong customer service, accurate and logical problem solving, communication skills, and the ability to work in a team environment.

−    Full Microsoft certifications for the products we support is required within one year of employment.

Recommended:

−    Strong knowledge of VoIP, PSTN converged voice and data IP communications packages, VoIP Hosted PBX, SIP trunks, all-in-one voice and video web conferencing, network monitoring, and diagnosis is preferred.

−    The ideal candidate will have a four year degree in C.S. or E.E. and a minimum of three years product support experience or the equivalent in work experience.

−    Prior knowledge of the products to be supported, and other networking products and/or networking operating systems, is highly recommended.

−    Programming and debugging skills are a plus but not required. The ability to read and analyze network traces is ideal.

Responsibilities:
Communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products, and manage relationships with those customers. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer focus skills.

·         Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.

·         Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty.

·         Acquire & coordinate resources from other product support groups as needed to resolve complex, multi-product customer issues.

·         Represent Microsoft professionally during occasional customer facing on-site engagements.

·         Act as technical lead, mentor, and role model on a team of engineers; provide direction to others, review solutions and articles, etc. Mentor new Support Engineers.

·         Develop and deliver technical training to other engineers.

·         Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.

·         Report software bugs and customer suggestions.

·         Write complex technical articles, sample scripts and diagnostic rules to improve engineer and customer product knowledge and supportability.

·         Assist with selection of new team members.

·         May act as technical focal point in cooperative relationships with other companies.

For details, kindly write to g.paul1979@gmail.com or call 9810659881 for quick response.

 

iOS Application Developer

·         Work Experience: 3 to 5 years

·         Excellent coding skills in iOS Mobile Application.

·         Must have worked in objectiveC and swift language

·         Efficient in Native-Application development.

·         Good in Data Structures, Algorithm Design, problem solving and Complexity Analysis

·         Understanding of Computer Science fundamentals in Object-Oriented Design

·         Good understanding and hands-on experience of relational databases, like SQLite

·         Worked with JSON, Web Services etc

·         Understanding of testing, debugging and performance testing of code

 Nice to have:

−    Worked with Logging frameworks, File management etc.

−    Worked with Location APIs

Kindly write to g.paul1979@gmail.com for details or call 9810659881 for quick response.

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PHP Lead

·         Work Experience: 4 to 8 years

·         Good coding skills in PHP

·         Good Computer Science fundamentals in Data Structures, Algorithm Design, problem solving and Complexity Analysis

·         Good Computer Science fundamentals in Object-Oriented Design

·         Good understanding and hands-on experience of relational databases, like MySQL 

·         Understanding of testing, debugging and performance testing of code

·         Understanding of MVC and other design patterns

Nice to have:

−    Worked on Web Servers, like Apache, Nginx etc.

−    Worked on NoSQL databases, like Redis, MongoDB etc.

−    Worked on or used Cloud technologies, like AWS, Google Cloud etc.

Kindly write to g.paul1979@gmail.com for details or call 9810659881 for quick response.

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Senior Software Engineer PHP

·         Work Experience: 2  to 4 years

·         Good coding skills in PHP

·         Good Computer Science fundamentals in Data Structures, Algorithm Design, problem solving and Complexity Analysis

·         Good Computer Science fundamentals in Object-Oriented Design

·         Good understanding and hands-on experience of relational databases, like MySQL 

·         Understanding of testing, debugging and performance testing of code

·         Understanding of MVC and other design patterns

Nice to have:

−    Worked on Web Servers, like Apache, Nginx etc.

−    Worked on NoSQL databases, like Redis, MongoDB etc.

−    Worked on or used Cloud technologies, like AWS, Google Cloud etc.

Kindly write to g.paul1979@gmail.com for details or call 9810659881 for quick response.

---

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Senior Software Engineer PHP

·         Work Experience: 2  to 3 years

·         Good coding skills in PHP

·         Good Computer Science fundamentals in Data Structures, Algorithm Design, problem solving and Complexity Analysis

·         Good Computer Science fundamentals in Object-Oriented Design

·         Good understanding and hands-on experience of relational databases, like MySQL 

·         Understanding of testing, debugging and performance testing of code

·         Understanding of MVC and other design patterns

Nice to have:

−    Worked on Web Servers, like Apache, Nginx etc.

−    Worked on NoSQL databases, like Redis, MongoDB etc.

−    Worked on or used Cloud technologies, like AWS, Google Cloud etc.

Kindly write to g.paul1979@gmail.com for details or call 9810659881 for quick response.

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PHP Lead

·         Work Experience: 5 years

·         Good coding skills in PHP

·         Good Computer Science fundamentals in Data Structures, Algorithm Design, problem solving and Complexity Analysis

·         Good Computer Science fundamentals in Object-Oriented Design

·         Good understanding and hands-on experience of relational databases, like MySQL 

·         Understanding of testing, debugging and performance testing of code

·         Understanding of MVC and other design patterns

 

Nice to have:

−    Worked on Web Servers, like Apache, Nginx etc.

−    Worked on NoSQL databases, like Redis, MongoDB etc.

−    Worked on or used Cloud technologies, like AWS, Google Cloud etc.

Kindly write to g.paul1979@gmail.com for details or call 9810659881 for quick response.

---

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IOS Application Developer

·         Work Experience: 3 to 5 years

·         Excellent coding skills in iOS Mobile Application.

·         Must have worked in objective and swift language

·         Efficient in Native-Application development.

·         Good in Data Structures, Algorithm Design, problem solving and Complexity Analysis

·         Understanding of Computer Science fundamentals in Object-Oriented Design

·         Good understanding and hands-on experience of relational databases, like SQLite

·         Worked with JSON, Web Services etc

·         Understanding of testing, debugging and performance testing of code

 

Nice to have:

−    Worked with Logging frameworks, File management etc.

−    Worked with Location APIs

Kindly write to g.paul1979@gmail.com for details or call 9810659881 for quick response.

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NVH Simulation Engineer

KEY COMPETENCIES/EXPERIENCE  

·         A minimum of a Bachelor of Science degree in Engineering, Physics or related discipline, MSME is preferred

·         3+ years in NVH CAE with demonstrated capabilities in solving NVH problems

·         Solid understanding of vehicle and component NVH fundamentals

·         Proficient in FEA tools, specifically HYPERMESH and NASTRAN

·         Proficient in MATLAB

·         Familiar with CAD tools such as ProE, Creo, Catia, etc. and PDM/PLM software Windchill, Chinook, Smart team etc.

·         Hands-on experience with NVH testing instrumentation and data acquisition (LMS TestLab, B&K PULSE, Head Acoustics Artemis, ME Scope, etc.) is a plus

·         Capability of performing filed NVH issue troubleshooting and root cause analysis is a plus

JOB DESCRIPTION:

·         Create frame-in-white, trimmed body and full vehicle FEA models for NVH simulation

·         Perform modal correlation using MAC, FRAC, etc. to improve model fidelity and the prediction accuracy

·         Conduct modal analysis, frequency response analysis, order analysis/order tracking, and vibration/noise transfer path analysis

·         Conduct 6DOF rigid body analysis, transmissibility analysis and F-D analysis to assess isolation performance for powertrain, cab and drum assembly

·         Work with cross-functional teams to determine teams to identify and resolve issues, develop affordable countermeasures, optimize the structure for weight/cost, and work with Design & Release and program teams to implement.

Kindly write to g.paul1979@gmail.com for details or call 09810659881 for quick response.

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Engineering Manager (Mobile)

Company’s engineering team builds the technology platform that powers our customer’s shopping experience and enables the smooth flow of products from suppliers to our customer’s doorsteps. We work on areas such as building massive-scale web-applications, engaging user-interfaces, big-data analytics, mobile apps, workflow systems, inventory-management etc. We are a small technology team where each individual has a huge impact.  You will have the opportunity to be part of a rapidly growing organization and gain exposure to all the parts of a comprehensive ecommerce platform.

 

Responsibilities

1.       Technical Guidance:  You will provide technical leadership to a team of excellent software engineers; this requires that you have the technical depth to make complex design decisions and the hands-on ability to lead by example.

2.       Execution and Delivery:  You will be expected to instill and follow good software development practices and ensure timely delivery of high-quality products. You should be familiar with agile practices as well as be able to adapt these to the needs of the business, with a constant focus on product quality.

3.       Team management: You will be responsible for hiring and mentoring your team;  helping individuals grow in their careers, having constant dialogue about their aspirations and sharing prompt, clear and actionable feedback about performance.

4.       Collaboration: Collaborating closely with others in the organization to ensure that the products we build will delight our customers; this includes working closely with  product managers, designers, engineering leaders, and stakeholders in other departments.

5.       Leadership:  As a company growing at high speed, you will be expected to lead the team through uncertainties and changes in scale and organization. Often, requirements will be fuzzy, and you will be expected to bring clarity to such situations.

 

Requirements

For Mobile Team:

•       Excellent knowledge on how web services and APIs work. (HTTP/JSON/REST)

•       Comfortably work with the language of the platform - Java for Android.

•       Should be able to layout views, make network calls and understand the overall hierarchy and flow of how apps work.

•       Knowledge of the platform’s SDK, good practices and interface guidelines.

•       Debugging and troubleshooting problems at the various layers in the app.

•       Experience with third party libraries and APIs.

•       Having an open source app on Github (or other) is a huge plus.

•       Having shipped an app and experience with the platform’s store is a plus.

•       Should appreciate and deeply care about the user’s experience and design of the app.

 

1.       Leadership skills

Experience leading teams of engineers to deliver great software products.  Proven ability to build a product from scratch.   Strong inter-personal skills and the ability to build and mentor a strong team. Ability to push through despite road-blocks and resource constraints.

2.       Technical depth

You have the strong technical competence required to gain credibility.  Ability to architect, design and code yourself.   Technical experience in building and operating web-based applications. Deep understanding of all layers of the web-stack work (from the client interface to the database.) Knowledge of multiple technology stacks/languages/tools and their pros/cons.

3.       Execution ability

Focus on delivering products in a timely manner with high quality. Familiarity with multiple software development practices and tools, and the proven ability to adapt, champion and institute good practices and tools.  

4.       You must have a degree in Computer Science or related field.  Strong understanding of object-oriented programming, concurrency and fundamentals of computer-science.

5.       We also highly value experience working in a startup or smaller product-focused organization, contributions to open-source, tech blogs or tech forums. We are also open to people who may not fit our precise expectations of the role. If you have the passion and ability to build great products, we can craft the right role for you.

Kindly write to g.paul1979@gmail.com for details or call 09810659881 for quick response.

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Engineering Manager (Java/ C++/ C#)

SKILLS / EXPERIENCE

·         Total of 10+ years’ experience, Experience level of 10+ years of experience in large scale applications and 4 + years’ experience in people management

·         A “Bring It On” attitude; bias for action; self-driven, end-to-end ownership; entrepreneurial approach; focus on operational excellence; ability to work with ambiguity

·         An inspirational manager and leader who raises the bar continuously; is hands-on and in the trenches with the team; leads by example

·         Strong in problem solving skills, data structures and algorithms

·         Experience with distributed systems handling large amount of data

·         Experience with agile methodologies

·         Very good understanding of one or more of RDBMS/NoSQL/Messaging/Caching technologies

·         Excellent understanding of and coding skills in ONE or more of the following technologies:

o    Development:

§  Java/Python/Javascript/NodeJS (Strongly preferred); C++/C#/Erlang/Scala/PHP et al

§  Analytics: open source tech ecosystem, Redshift, Pentaho, R, Hadoop et al

§  Mobile Apps: Android/iOS

o    DevOps: Linux, MySQL, NoSQL, Networking, Storage, Monitoring, Load Balancers, Caching,

o    Testing, Build and Release: Automation – UI, Mobile Apps, Services, CI/CD

Requirements:

1.       Technical depth

You have the strong technical competence required to gain credibility.  Ability to architect, design and code yourself.   Technical experience in building and operating Internet applications. Deep understanding of all layers of the web-stack work (from the client interface to the database. ) Knowledge of multiple technology stacks/languages/tools and their pros/cons.

2.       Execution ability

Focus on delivering products in a timely manner with high quality. Familiarity with multiple software development practices and tools, and the proven ability to adapt, champion and institute good practices and tools.  

3.       You must have a degree in Computer Science or related field.  Strong understanding of object-oriented programming, concurrency and fundamentals of computer-science.

 

Role Overview:

Organization’s Engineering team builds the technology platform that powers our customer’s shopping experience and enables the smooth flow of products from suppliers to our customer’s doorsteps. We work on areas such as building massive-scale mobile and web-applications, engaging user-interfaces, big-data analytics, mobile apps, content systems, catalog systems, search systems, supply chain systems, imaging and visualization systems for products etc. We are a small technology team where each individual has a huge impact.  You will work closely with the business in shaping our product and serve hundreds of millions of Indians! You will have the opportunity to be part of a rapidly growing organization and gain exposure to all the parts of a comprehensive ecommerce platform.

 

Responsibilities for Engineering Manager – Development

1.       Technical Guidance: You will provide technical leadership to a team of excellent software engineers; this requires that you have the technical depth to make complex design decisions and the hands-on ability to lead by example.

2.       Execution and Delivery: You will be expected to instill and follow good software development practices and ensure timely delivery of high-quality products. You should be familiar with agile practices as well as be able to adapt these to the needs of the business, with a constant focus on product quality.

3.       Team management: You will be responsible for hiring and mentoring your team;  helping individuals grow in their careers, having constant dialogue about their aspirations and sharing prompt, clear and actionable feedback about performance.

Kindly write to g.paul1979@gmail.com for details or call 09810659881 for quick response.

---

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Associate Architect (Testing)

Desired Skills and Experience

Engineering graduate with:

−    10+ years of Test Engineering expertise

−    5+ years of experience architecting, designing and developing automation test frameworks [MobileApps, Web services, database]

−    2+ years of experience in using open source automation frameworks.

−    Hands-on experience in integrating Test Automation Suite in to Continuous Development/Integration platform like Jenkins

−    Hands-on experience in multiple automation tools (commercial and open source)

−    Hands-on debugging and troubleshooting skills.

−    Experience in conducting architecture, design and code reviews

−    Good knowledge of OOPS  with expertise on Architecture and Design Patterns

−    Experience in understanding various non-functional aspects of application designs, like Scalability, Performance benchmarking, Security, reliability, robustness etc.

−    Good understanding & experience in Agile methodology

−    Self-learner and problem solver

−    Strong communication and technical leadership skills

 

As an Associate Architect you'll take the lead as you:

·         Ensure high quality, adherence to standards and best practices, high performance, scalable and maintainable test automation solutions

·         Evaluate and anticipate the impact of automation solutions on related projects

·         Design Test Data strategy at each of the product layers

·         Drive Continuous Delivery and DevOps processes into every aspect of the project and platform lifecycle

·         Stay current with technology and determine the impact of hardware and/or software upgrades on new and existing applications.

·         Understand interrelationships and impacts of systems and applications upon the Target technical environment.

·         Provide project estimates for handling complex products/functionality

·         Knowledge sharing and mentoring for the team members

·         Actively participate in Internal technology forums 

·         Identify and escalate issues and, when necessary, pull appropriate internal teams together to solve challenges/issues, etc.

·         Prioritize workload and accomplishes assignments on time, ensuring deliverables are high quality.

 

Qualified candidates will bring

−    Good knowledge and hands on experience in Web Services automation testing.

−    Good exposure to Java

−    Experience in continuous integration and automation tools preferably open source like Jenkins

−    Experience in working with REST/SOAP/XML web service testing

−    Experience in working with Relational Databases, Cassandra, MySQL.

−    Experience in working with applications built using NodeJs/Java.

−    Experience in working with tools for memory and performance profiling of Java services.

−    Providing technical mentorship to the team.

−    Experience in exploring and quick prototyping new technologies and solutions in the Test Automation or infrastructure areas

−    Ideating and implementing a lot of tools to help various technology team within organization to benefit from the same.

Kindly write to g.paul1979@gmail.com for details or call 9810659881 for quick response.

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